Information in your language

Read, listen to or watch information in your language about our payments and services. Use our free interpreter and translation service to do business with us.

on this page

Translated information
Aboriginal and Torres Strait Islander languages
Multicultural languages
Interpreter and translation services
Migrants, refugees and visitors to Australia

Translated information

We have translated information to help you learn about our payments and services.

You can also view translated information by title, product code and life event.

To read translated text, you may need to upgrade your operating system. Or you may need to install the relevant fonts or latest version of your web browser and PDF viewer.

Aboriginal and Torres Strait Islander languages

Multicultural languages

Interpreter and translation services

We have free interpreter and translation services in over 200 languages.

Interpreters and translators follow a code of ethics. This means they can’t give your information to anyone else.

We use qualified interpreters to tell you about our payments and services in your language.

This includes:

Auslan or sign language
Aboriginal and Torres Strait Island languages
international languages.

Let us know if you need an interpreter when you call or visit us.

Auslan interpreters

If you need an Auslan interpreter, you can book a free in-person appointment. Booked appointments are available at all service centres.

We also have a free on-demand Auslan interpreting service. Auslan On-Demand connects you to an Auslan interpreter via video chat within 30 minutes. We’ll provide the interpreter for you.

Auslan On-Demand is available at most service centres. Check your state or territory for availability.

Australian Capital Territory

You can request an on-demand Auslan interpreter at any of these locations:

Belconnen
Gungahlin
Tuggeranong
Woden.

New South Wales

You can request an on-demand Auslan interpreter at any of these locations:

Northern Territory

You can request an on-demand Auslan interpreter at any of these locations:

Alice Springs
Borroloola RSC
Casuarina
Darwin
Galiwinku
Groote Eylandt
Hermannsburg
Katherine
Maningrida
Nhulunbuy
Palmerston
Tennant Creek
Tiwi Islands
Wadeye
Yuendumu.

Queensland

You can request an on-demand Auslan interpreter at any of these locations:

South Australia

You can request an on-demand Auslan interpreter at any of these locations:

Berri
Ceduna
Cooper Pedy
Elizabeth
Enfield
Gawler
Glenelg
Kadina
Kilkenny
Marion
Modbury
Mt Baker
Mt Gambier
Murray Bridge
Noarlunga
Norwood
Port Augusta
Port Lincoln
Port Pirie
Salisbury
Torrensville
Victor Harbour
Whyalla.

Tasmania

You can request an on-demand Auslan interpreter at any of these locations:

Bridgewater
Burnie
Devonport
Glenorchy
Hobart
Huonville
Launceston
Rosny Park
Sorell.

Victoria

You can request an on-demand Auslan interpreter at any of these locations:

Western Australia

You can request an on-demand Auslan interpreter at any of these locations:

Translation of documents

We might ask you for a document when you claim a payment or service. If it’s not in English, we can translate it for free. Just tell us you need a document translated when you call or visit us.

We can translate documents like birth certificates, medical reports and foreign pension papers.

Contact us

You can talk to someone in your language Monday to Friday between 8 am to 5 pm.

For Centrelink payments and services, you can call either our:

Indigenous Call Centre if you are an Aboriginal or Torres Strait Islander Australian
multilingual phone service if you are from a multicultural background
your usual payment line.

For help with Medicare, you can call the Medicare program line. Let us know if you need an interpreter and we’ll arrange one for free.

For help with Child Support, you can call the Child Support Enquiry line. Let us know if you need an interpreter and we’ll arrange one for free.

If you’re deaf, have hearing loss or speech disability, you can contact us through either:

the National Relay Service (NRS)
the TTY Freecall™ service.

Migrants, refugees and visitors to Australia

We have a range of services to help support migrants and refugees and humanitarian entrants settle into life in Australia.

Page last updated: 5 December 2025.

QC 25811