Centrelink online account help - Manage your advance payments

Instructions on how to repay or adjust your advance payments using your Centrelink online account.

 

The screenshots in this guide are from a computer. The screen layout will look different if you're using a mobile device.

Step 1: get started

Sign into myGov and select Centrelink.

Select MENU from the homepage.

Select Payments and Claims, followed by Manage payments, and then Manage advance payments.

The Advance Payments page shows:

  • the advance amount you were paid
  • how much you’ve repaid
  • the outstanding amount
  • your fortnightly repayment amount
  • when your final repayment is due
  • when you can apply for your next possible advance.

If you need help, select the question mark icon.

If you want to:

  • make a payment, go to Step 2
  • adjust your repayments, go to Step 3.

Step 2: make a payment

To pay some or all of the advance payment you owe, select Make a payment.

If you have more than one amount owing, you can select Make a payment for the advance type you want to pay

Enter the Amount you would like to pay using Australian dollars, cents and a decimal point. Then select Next.

If you repay your advance in full, we may not give you another one straight away.

If you understand and agree with the declaration, select I acknowledge that paying off an advance today may mean I am not entitled to another advance immediately. Then select Next.

If you’re not repaying the full amount, you won’t see this message.

Under the Select a payment option, choose either:

  • credit or debit card
  • Post Billpay.

Then select Next.

If you select credit or debit card, make sure you have your card with you.

If you select Post Billpay, you can make a payment at any Australia Post agent. You can pay with cash, a credit or debit card, cheque or money order. You’ll need to either:

  • print the Post Billpay barcode
  • save a copy of the barcode to your mobile device.

You can only use the barcode for this payment.

If you pay with cash or card, your record will update instantly. Payments made with cheque or money order can take up to 7 working days to process.

In this example, we'll select Credit or debit card, then Next.

You can also select either:

  • Back if you need to change any details
  • Cancel if you don't want to continue or need to start again.

On the Payment information page, enter all of your card details, including:

  • Cardholder name
  • Card number
  • Expiry date on the card, month and year
  • Security code (CCV), the 3 numbers on the back of the card.

If the details you’ve entered are correct, select I confirm the payment details entered are correct, then Pay now.

Get your receipt

We’ll give you a receipt when you make a payment. Make a note of the Receipt ID for your records. If you don’t get a Receipt ID, check your bank account before making any more payments.

When you make a payment with a credit or debit card, you won’t be able to make another payment with a card for 28 days for this advance type. You can still make a payment at any Australia Post agent.

On this page, you can select:

  • Outcomes to view information about the payment made
  • Information you provided to view a summary of the details you’ve given us
  • Return to home to go back to the Advance Payments page.

Select Home to go back to your homepage.

This is the end of how to make a payment.

If you want to:

  • adjust your repayments, go to Step 3
  • sign out, go to Step 4.

Step 3: adjust your repayments

To change to your repayment amount, select Adjust repayments.

If you have more than 1 amount owing, you can select Adjust repayments for the advance type you want to adjust.

Enter the New repayment amount using Australian dollars, cents and a decimal point.

If you’re increasing your repayment, select Yes or No to tell us if you can afford this without putting yourself in financial hardship.

If you’re already paying the minimum repayment amount, you won’t be able to change it to a lower amount. If you're having trouble repaying your advance, phone us on your regular payment line to ask for help.

Then select Next.

Check Your new repayment arrangement details.

Select Update to make changes if the details are wrong.

If you understand and agree with the declaration, select I accept the declaration, then Submit.

Get your receipt

We’ll give you a receipt when you submit your update. Make a note of the Receipt ID for your records.

On this page, you can select:

  • Outcomes to view details about your advance payment adjustment
  • Information you provided to view your new repayment details
  • Return to home to go back to the Advance Payments page.

Select Home to go back to your homepage.

This is the end of how to adjust your repayments.

If you want to:

Step 4: sign out

From your homepage, you can complete other transactions or select the myGov icon to return to myGov.

For your privacy and security, sign out when you’ve finished using your myGov account.

View other online account and Express Plus mobile app guides and video demonstrations about using your online account.

Page last updated: 31 March 2021