Centrelink online account help - Manage where your payments are sent

Instructions to use your Centrelink online account to change where we pay you.

The easiest way to update your bank details is by using your Centrelink online account or the Express Plus Centrelink mobile app.

If you have a Veteran Gold Card, you’ll need to call us on 132 300 to update your bank details.

Your payment destination is where you get your Centrelink payments. This can be a bank or another financial institution.

Make sure you have your new details including all of the following:

  • BSB number
  • account number
  • account name.

We recommend keeping your old account open until you get your first payment in your new account.

You must use an account that is legally in your name. If you don’t have legal access to an account, contact us.

If you have a payment nominee you won’t be able to update your payment destination details online. You’ll need to contact us to discuss your options.

The screenshots in this guide are from a desktop computer. The page layout will look different if you’re using a mobile device.

Watch our video about how to manage where your payments are sent.

Step 1: get started

Sign in to myGov and select Centrelink.

Select MENU from your homepage.

Select Payments and claims, then Manage payments and Manage payment destination.

Step 2: change payment destination

The Payment Destination page shows your current account details.

You can have multiple payment destinations. If you get multiple payments, you can have each payment go to a different destination. You can choose to update more than one payment destination. In this example, we’ll update only one. You can select Home if you no longer want to update your payment destination. This’ll take you back to your homepage.

Select Update payment destination.

Select Begin to change your payment destination.

Read the information, then enter your new account details including all of the following:

  • Account holder’s name(s)
  • Branch code (BSB)
  • Account number.

Then select Next.

If you get more than one payment, select either:

  • Yes to update all of your payments
  • No to update the payment you selected only.

Then select Next.

Select Continue to review the information you’ve provided.

Step 3: review and submit

You need to check that the details you’ve entered are correct before submitting.

Select Begin to review your payment destination change.

We’ll summarise the details you’ve told us. Read the summary and make sure it’s correct.

Select either:

  • Edit payment destination details if the details are wrong and repeat Step 2
  • Next, if the details are correct.

Read the declaration. If you understand and agree with the declaration, select I have read and agree with the above conditions. Then select Submit.

Get your receipt

We’ll give you a receipt to confirm your update. Make a note of the Receipt ID for your records.

Select any of the following options:

  • Home to go back to your homepage
  • Information you provided to view a summary of the details you’ve given us
  • Save your receipt to keep a record of your update
  • Return to Manage Payment Destination to go back to the Payment Destination page.

Step 4: sign out

From your homepage, you can complete other transactions or select Return to myGov to go back to your myGov account.

For your privacy and security, sign out when you’ve finished using your myGov account.

View other online account and Express Plus mobile app guides and video demonstrations about using your online account.

Page last updated: 18 March 2024.
QC 37516