Centrelink online account help - Centrepay - Update or suspend a deduction

How to use your Centrelink online account to update or suspend a current Centrepay deduction.

We’ve updated your Centrelink online account homepage and menu. This means some steps in this guide may look different to what you see on your screen. New guides will be available shortly.

Step 1: sign in and access the main menu

Sign in to myGov and select your Centrelink online account to access the main menu and your homepage.

Step 2: access your current Centrepay deductions

To access your current Centrepay deductions, select the MENU icon on your homepage. Select Deductions and View/Add/Change Deductions.

Step 3: choose to update or suspend a current Centrepay deduction

The Deductions Summary tab displays a summary of any current Centrepay arrangements that you have in place.

To update or suspend a current deduction you can select the pencil icon in the Action column.

You will have the option to either update or suspend.

If you wish to update your deduction, select Update, then Next and go to Step 4.

If you wish to suspend your deduction, select Suspend, then Next and go to Step 5.

Step 4: update a current Centrepay deduction

To update a current deduction enter all of the following:

  • your account reference ID
  • the amount you want deducted each fortnight
  • when you want the changes to start from.

To finish updating the deduction, you have the following 3 options to choose from:

  1. This deduction will continue to be taken out of your payment until you tell us to stop.
  2. If you want the deduction to end soon please enter a date.
  3. Enter a target amount and we will stop after that amount is reached.

If you select to add an end date or a target amount your deduction will cease when this date or amount is reached.

Select Next. Go to Step 6.

Step 5: suspend a current Centrepay deduction

To suspend a current deduction enter the dates you want to both:

  • suspend the deduction
  • resume the deduction.

Once you have entered both dates, select Next. Go to Step 6.

Step 6: review and submit

Review the summary of the details you have just entered and make sure it is correct.

If you agree with the summary, read the declaration, select I declare that: and then Submit.

If the details are not correct, select Back and update the information with the correct details. Then select Next.

If your update has been successful, you’ll get confirmation and a receipt ID number. You only need to make further contact if you get a message specifically telling you to contact us.

Select Information you have provided to view the full details of the deduction you have set up.

Select Return to Summary to view your current Centrepay arrangements.

If you selected Return to Summary, your Centrepay deductions will display.

Step 7: sign out

From your homepage, you can complete other transactions or select the myGov icon to return to myGov.

For your privacy and security, sign out when you have finished using your myGov account.

Page last updated: 10 December 2021