Centrelink online account help - Confirm your child’s enrolment details for Child Care Subsidy

Instructions on how to confirm your child’s enrolment details for Child Care Subsidy.

If you’ve already submitted a claim for Child Care Subsidy, you may still need to confirm your child’s enrolment details.

If you need to do this, it will appear as an outstanding task in your Centrelink online account in myGov. You can confirm your enrolment once your claim is approved.

If we receive your enrolment before you claim Child Care Subsidy, you can confirm the enrolment details as part of your claim.

We’ll cancel your enrolment details in our system if your child has not attended child care for 14 continuous weeks. If we do this, we’ll stop paying your subsidy. Read more about if we cancel your enrolment details.

If your child attends the service again in the future, your provider will need to resubmit your child’s enrolment details. When they’ve done this, you’ll need to confirm your child’s enrolment online. If the details are wrong or missing, you need to ask your provider to send this information to us. When they’ve given us these details, you need to confirm them online.

We can only pay Child Care Subsidy to your child care provider if you’ve confirmed these details.

The screenshots in this guide are from a computer. The page layout will look different if you’re using a mobile device.

Step 1: get started

If your myGov account is linked to Centrelink, sign in now to confirm your child’s enrolment details.

Sign in to myGov

Select My Family, followed by Child care, and Enrolments.

Step 2: view and confirm your child’s details

On the Child Care Subsidy Enrolments page you can view your child’s enrolment details. Under Enrolment status you can see if you've confirmed the details.

If the status is Pending Confirmation you must confirm or dispute the details. Select View details to do this.


  • Yes if your child’s enrolment details are correct
  • No if your child’s enrolment details are incorrect.

Then select Next.

If you select No you’ll need to speak to your child care service. They'll need to submit the correct details. When they do this you’ll need to start this process again from Step 1.

Step 3: review and submit

We’ll give you a summary of your details.

If all the details are correct, read the declaration. If you understand and accept the declaration, select I accept this declaration, then Submit.

Get your receipt

We’ll give you a Receipt ID to let you know your update was submitted. Make a note of this number for your records. There’s no need to call us.

Select Return to Home to go back to your homepage.

From your homepage you can now check if your child’s enrolment details are showing as confirmed.

Select MENU, followed by My Family then Child care and Enrolments.

If you’ve confirmed your child’s enrolment details, the enrolment status will show as Confirmed.

Step 4: sign out

From your homepage, you can complete other transactions or select Return to myGov to go back to your myGov account.

For your privacy and security, sign out when you've finished using your myGov account.

View other online account and Express Plus mobile app guides for more step-by-step information and some video demonstrations.

Page last updated: 28 March 2023.
QC 44671

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