Centrelink online account help - Add a nominee

Instructions on how to add a nominee using your Centrelink online account.

A nominee is someone you choose who can:

  • ask us things for you
  • get your Centrelink payment for you
  • manage your aged care costs
  • act on your behalf.

Read more about someone to deal with us on your behalf.

Before you start get the details ready of the person you want to nominate. This includes their:

You may also need their bank details if they will get money on your behalf. Step 3 has more information about nominee types.

If you’re asked to be a nominee read our Respond to a nominee request.

Step 1: get started

Sign into myGov and access your Centrelink account.

From your homepage select MENU.

Then select My Details, then Nominee Arrangements and Manage nominee arrangements.

Step 2: check any nominees you have

On the Nominee Arrangements page view both your:

  • current nominee arrangements
  • pending appointments.

Check for nominees you have listed.

If you need help select the question mark icon.

If you want to change a nominee, you need to cancel the nominee arrangement first. The Cancel your existing nominee arrangement shows you how.

Step 3: add a nominee

When you add a nominee you give them permission to do things for you.

There are 2 types of nominees. A:

  • correspondence nominee can speak with us and do most of your Centrelink and aged care business for you
  • payment nominee can get your Centrelink payments for you.

You can only nominate 1 person or organisation for each type.

You can’t have a nominee and be a nominee for some else at the same time.

If you want to add a nominee, select Add a nominee.

Or, if you already have a nominee, select Add another for a different type of nominee.

You can add an organisation as your nominee. Just fill out the Authorising a person or organisation to enquire or act on your behalf form.

On the Nominee details page, enter these details for the person you want to add:

  • Customer Reference Number
  • Title
  • Name
  • Date of Birth.

If the person doesn't have or know their CRN, they can call us on the Online services support hotline.

Select either:

  • Back, if you need to change any details
  • Cancel, if you no longer want to add a nominee or start again
  • Next, to continue.

On the More Nominee details page, tell us the nominee’s:

  • relationship with you
  • home and postal address
  • contact details.

Select Next.

If you choose a correspondence nominee arrangement, we’ll send copies of your mail to them. It will go to the postal address on their record.

If you don’t want us to do this, select Cancel. This will stop your request to add a nominee.

Select the type of nominee arrangement you want.

Select 1 type at a time. If you want both types of nominee, make a separate request by repeating step 3.

Select the reason for making this arrangement:

  • Voluntary, if you’re setting up this nominee to help with your Centrelink business.
  • Voluntary Power of Attorney, if the nominee also has Power of Attorney for you.

Select how long you want this arrangement to go for:

  • Indefinitely, no end date.
  • Until a specific date.

Select Next.

If you’ve selected Payment nominee, we’ll ask for your nominee’s bank account details. This is the account where your payments will go.

You’ll need to enter all of the following:

  • name on account
  • Branch Code (BSB)
  • Account Number.

Select Next.

Step 4: review and submit

We’ll give you a summary of the nominee details you’ve entered.

Select either:

  • Back, if you need to change any details
  • Cancel, if you don’t want to continue or you need to start again.

If all the details are correct, read the declaration. If you understand and agree with the declaration, select I accept this declaration, then Submit.

We’ll send your request to your proposed nominee. They have 14 days to respond. If they don’t, the request will cancel automatically.

You should tell your proposed nominee you’ve added them as a nominee.

Step 5: receipt

We’ll give you a receipt to confirm your update. Make a note of the Receipt ID for your records.

Select either:

  • Information you have provided to view the details you’ve given us
  • Return to Nominee Arrangements to go back to your Nominee Arrangements page.

Select Return Home to return to your online account homepage.

What happens next

Remember to tell your proposed nominee you’ve added them as a nominee. They need to sign in to their online account to accept or decline the request within 14 days.

If they don’t do this, the request will cancel automatically. They can view the Respond to a nominee request online guide for help responding to your request.

If they accept your request, we’ll tell you in a letter. You can see this at the View current arrangements tab.

If they decline, you’ll see a message in the Pending appointments section of your Nominee Arrangements page.

The message will be there for 21 days.

Step 6: sign out

From your homepage, you can complete other transactions or select the myGov icon to return to myGov.

For your privacy and security, sign out when you have finished using your myGov account.

Page last updated: 17 November 2022