Centrelink online account help - Centrepay - Cancel a current deduction

How to use your Centrelink online account to cancel a current Centrepay deduction.

We’ve updated your Centrelink online account homepage and menu. This means some steps in this guide may look different to what you see on your screen. New guides will be available shortly.

Step 1: sign in and access the main menu

Sign into myGov and select your Centrelink online account to access the main menu and your homepage.

Step 2: access your current Centrepay deductions

To access your current Centrepay deductions, select the MENU icon on your homepage. Select Deductions and View/Add/Change Deductions.

Step 3: cancel a current Centrepay deduction

The Deductions Summary tab displays a summary of any current Centrepay arrangements that you have in place.

To cancel a current deduction, select the rubbish bin icon in the Action column.

Select OK to cancel the deduction.

If the details are not correct, select Back and update the information with the correct details. Then select Next.

Step 4: review and submit

Review the summary of the deduction you have selected to cancel to make sure this is the action you want to take.

If you agree with the summary, read the declaration, select I declare that: and then Submit.

If your update has been successful, you’ll get confirmation and a receipt ID number. This confirms that your Centrepay deduction has been cancelled. You only need to make further contact if you get a message specifically telling you to contact us.

Select Information you have provided to view the full details of the deduction you have cancelled.

Select Return to Summary to view your current Centrepay arrangements.

If you selected Return to Summary, your current Centrepay deductions will display.

Step 5: sign out

From your homepage, you can complete other transactions or select the myGov icon to return to myGov

For your privacy and security, sign out when you have finished using your myGov account.

Page last updated: 10 December 2021