Centrelink online account help - How to use video chat for appointments

You can use video chat for some appointments using your Centrelink online account. Video chat appointments are available by offer only.


To attend a video chat appointment, your computer or mobile device must have a microphone, camera and access to the internet or data. Make sure you have these in place before booking a video appointment.

You can access Microsoft Teams from your computer or mobile device. You don’t need to download the Microsoft Teams app to attend the video chat appointment.

Microsoft Teams works best on Microsoft Edge, Google Chrome and Firefox internet browsers.

If you’re using a non-Microsoft operating system like a MAC with internet browsers Safari or Firefox, you’ll need to download Google Chrome to access your video chat appointment.

You can also learn more about using Teams and how to Join a Teams meeting from the Microsoft website.

Step 1: get started

Sign in to your Centrelink Online Account and go to Manage appointments.

Do this 5 minutes before your appointment time.

The video chat appointment details will show. Select Join meeting.

Or you can sign in to myGov and go to your Inbox to access the video chat appointment details in your online letter.

Do this 5 minutes before your appointment time.

Select the video chat appointment letter.

Step 2: open the Microsoft Teams video chat

Select Click here for the Microsoft Teams video chat.

If the link in your letter doesn’t open the meeting, then right click on Click here for the Microsoft Teams video chat and select Copy link address.

Paste the link into your preferred internet browser’s URL field.

Three options will appear asking how you want to use Microsoft Teams.

Select Continue on this browser or Open your Teams app.

Depending on your internet browser, you may need to select Join on the web instead.

Microsoft Teams will ask to use your microphone and camera. Select Allow.

Enter your name and select Join now.

Wait 15 minutes for us to start the appointment. If we don’t join, call us on the number provided in your appointment letter.

Step 3: sign out

When you finish your appointment, select Hang up to end the call.

From your homepage you can complete other transactions or select Return to myGov to go back to your myGov account.

For your privacy and security, sign out when you’ve finished using your myGov account.

View other online account and Express Plus mobile app guides and video demonstrations about using your online account.

Page last updated: 5 May 2022