Centrelink online account help - Report employment income - Carers

If you get Carer Payment, follow this guide to report your paid employment activity income using your Centrelink online account.

 

If you get Carer Payment, you may need to report your or your partner’s employment income each fortnight.

You need to report the gross income your employer paid you and your partner in your reporting period. Your gross income is the amount your employer pays you before tax and other deductions. You can find your gross pay amount on your payslip.

You need to submit your report on or after your reporting date.

Although you can’t submit your report early, you can add and save your and your partner’s paid income. You can also save your and your partner’s hours. This can be done during your reporting period.

If you get Carer Payment because you were getting Wife Pension and Carer Allowance on 19 March 2020, we won’t ask you about the hours. You still need to report your paid income.

If you don’t get Carer Payment for that reason, you always need to report your hours when you do various activities. This includes paid employment, voluntary work, study and training.

To avoid delays with your payment, you must submit your report by 5 pm local time on your reporting date. Read more about employment income reporting.

Some steps in this guide may not apply to you. You may have to report in a different way based on your personal circumstances.

The screenshots in this guide are from a computer. The page layout will look different if you’re using a mobile device.

Step 1: get started

Sign in to myGov and select Centrelink.

There are 2 ways to start, using either:

Using Tasks

From the Report income task, select Start task.

Using MENU

Select MENU, followed by Income and assets, then Employment income and Report employment income.

If your employer reports through Single Touch Payroll, we’ll pre-fill their name and Australian Business Number (ABN). You need to confirm if you work for them. We won’t ask about your partner’s employer.

Sometimes, employers may have a different trading name to their registered business name. If you don’t recognise the employer name, we’ll show alternative business or trading names of your employer.

If you need help, read the information with the question mark icon on each page.

Select either:

  • Yes if you work for the employer shown and we’ll add them to your record
  • No if you don’t work for the employer shown and we won’t add them to your record.

Then select Next.

If you’ve already told us about your employer, select them from the list. We can then match the right records and you won’t have duplicates.

If they’re not in the list, select None of the above.

Then select Next.

If you selected None of the above, type in your employer’s name. When you start typing, you’ll be able to choose your employer from the dropdown list.

Then select Next.

Select Continue to save your changes and proceed.

The Report Employment Income page will show all of these:

  • your reporting period
  • a Gross employment income section for you and your partner
  • Activity hours this period section for you and your partner.

Select either:

  • Previous reports to view or change income you reported for up to 6 of your past reporting periods
  • Upcoming reporting periods to view up to 6 of your future reporting periods.

If you’ve started working for a new employer and haven’t been paid yet, select Add hours and enter your new employer details, including the hours you spent away from your care receiver doing paid employment.

Even if you don’t have any paid income, you still need to report the hours you spent away from your care receiver. This includes doing paid employment, voluntary work, study or training.

When you’ve finished adding your hours, or if you don’t have any paid income or hours to report, select Continue.

Select Yes, submit report and go to Step 4.

You have 2 options to report your or your partner’s income. You can either:

  • submit your report on the date it’s due
  • add, edit and save income and hours during your reporting period, and submit your report on the date it’s due.

You can record your income as you earn it, and either:

  • add and save paid income during your reporting period
  • come back on your reporting day and submit your report using the paid income you’ve already saved.

Select Add pay in Gross employment income.

You need to include all of the following:

  • any income you were paid in the reporting period
  • any income your partner was paid in the reporting period
  • any income your employer back paid you or your partner
  • the hours both you and your partner worked.

If you’re waiting for back pay, don’t report this as income until you get it.

Choose your employer from the list, then select Next and go to Step 3.

If your employer doesn’t appear on the list, select Add new employer and go to Step 2.

Select Manage employers to remove an employer.

Step 2: add new employer

You can add a new employer for you or your partner.

Enter your employer’s ABN (Australian Business Number). You can find this on your payslip.

If you can’t find your employer’s ABN, select I don’t know the employer’s ABN, then Next.

Enter the employer’s name, then select Next.

In this example, the employer’s name is Digital Store.

Select the calendar icon and enter the date you began working for your new employer. Or, enter it manually in the format of dd/mm/yyyy.

Select Continue to save your changes and proceed.

Your new employer will appear on the Add Pay page.

Then select Next.

Step 3: report employment income

If you need help, read the information with the question mark icon on each page.

In this reporting period, if you or your partner either:

  • got paid more than once by the same employer, you’ll need to add each pay separately
  • have more than one job, you’ll need to add the income you got from each employer separately.

Select the calendar icon and choose the date your employer paid you, as stated on your payslip. This date can be different to when you get your payment in your bank account. Or, enter it manually in the format of dd/mm/yyyy.

Enter the Gross amount paid, before tax and deductions. You can find this on your payslip. Use Australian dollars and cents, including the decimal point.

Then select Next.

Select each type of activity shown, one at a time. If you didn’t do any hours in the reporting period for an activity type shown, select it and enter zero.

Then select Next.

You can also select either:

  • Add new activity to add a new activity
  • Manage activities to remove an activity.

We may ask you to enter the hours and minutes you spent doing an activity away from the care receiver.

If we pre-fill your hours and they’re wrong, enter the correct hours. If we don’t pre-fill your hours, enter the hours you did away from your care receiver. In this example, we’ll select the activity of Paid Employment. You’ll also need to update other activities that appear in the list. In the below image example, we also show Voluntary Work.

Select Yes or No to tell us if this pay includes any back pay.

Then select Next.

Select Yes or No to tell us if your employer’s pay period is longer than a fortnight.

Then select Next.

Select Continue to proceed.

A summary of the information you’ve given us will appear.

Your total income will show in Gross employment income under My pay.

If you’ve reported your partner’s income, that’ll be under My partner’s pay.

On this page, you can change details for your reporting period. Select any of these:

  • Edit if you need to change the details you’ve given us for you and your partner
  • Delete if you need to remove the details you’ve given us for you and your partner
  • Add more pay if you have more than one job, to enter income from a different employer
  • Add more pay if you got paid more than once by the same employer.

Select Add hours to tell us the hours you or your partner worked for each employer during your reporting period.

Enter the activity hours and travel time taken to do this paid employment in hours and minutes.

Enter this information for Week 1, then select Next.

Enter the activity hours and travel time taken to do this paid employment in hours and minutes.

Enter this information for Week 2, then select Next.

Select Continue to proceed.

If you or your partner worked for more than one employer, select Add more hours to enter hours for other employers.

When you’ve finished entering your or your partner’s hours worked, select Continue.

If your reported activities are no more than 25 hours for either week, go to Step 5 to review and submit your information.

If your reported activities were more than the allowable 25 hours for either week, the Use Respite Days page will display.

Select either:

  • Ongoing absence if your reported activities are more than 25 hours per week, or will continue for more than 63 days
  • Temporary absence if your reported activities are more than 25 hours per week, but will continue for less than 63 days.

For temporary absences, you may have an entitlement to Breaks from caring.

Then select Next.

If you chose Ongoing absence, select Continue and go to Step 5 to review and submit your information.

If you chose Temporary absence, select Yes or No to tell us if you want to use respite days you’re eligible to take.

In this example, we did more than 25 hours per week for each week in the reporting period.

Then select Next.

Select Continue and go to Step 5 to review and submit your information.

Step 4: update employment if you’ve stopped working

If you don’t have paid income to report or have stopped working, we may remove you from reporting until you start work again.

On the Employment status page, select either:

  • Yes if you’re no longer working
  • No if you’re still working.

Then select Next.

If you answered No because you’re still working or getting paid, select Continue and go to Step 5 to review and submit your information.

If you’ve stopped working, select Yes or No to tell us if you got all pay expected from any recent employers.

If you’re unsure, select No and we’ll keep you on reporting. Go to Step 5 to review and submit your report.

Select Continue to proceed.

Select Begin to check your updates are correct.

We’ll give you a summary of the details you’ve given us.

Review each section to check your details are correct. If you need to make changes, select Edit.

If the details are correct, select Next.

Read the declaration. If you understand and agree with the declaration, select I have read and agree with the above conditions.

Then select Submit.

We’ll give you a receipt when you submit your report. Make a note of the Receipt ID for your records.

You’ll no longer need to report fortnightly. You must tell us if you start work again. You can do this using the Report service in your online account or the Express Plus Centrelink mobile app.

Your receipt will include both:

  • your next payment
  • your working credit balance.

Your receipt may also show your partner’s next payment. These details will show if they permit you to access their information.

Select any of these:

  • Information you provided to view a summary of the details you’ve given us
  • Return home to go back to your homepage, then go to Step 6 to sign out
  • Save your Receipt to keep a copy of your receipt
  • Print to print your receipt.

Step 5: review and submit

Select Begin to check your updates are correct.

We’ll give you a summary of the details you’ve given us.

Review each section to check your details are correct.

If you need to make changes, select Edit.

If the details are correct, select Next.

Read the declaration. If you understand and agree with the declaration, select I have read and agree with the above conditions.

Then select Submit.

We’ll tell you if your report can’t be finalised. If it can’t, you’ll need to phone us to complete your report.

Select Return home to go back to your homepage, then go to Step 6 to sign out.

Get your receipt

We’ll give you a receipt when you submit your report. Make a note of the Receipt ID for your records.

Your receipt will include all of the following:

  • your next payment
  • your working credit balance
  • your next reporting date
  • information you need to know based on your circumstances.

Your receipt may also show your partner’s next payment. These details will display if they get a payment and they permit you to access their information.

Select any of these:

  • Information you provided to view a summary of your income details
  • Return home to go back to your homepage, then go to Step 6 to sign out
  • Save your Receipt to keep a copy of your receipt
  • Print to print your receipt.

Step 6: sign out

From your homepage, you can complete other transactions or select Return to myGov to go back to your myGov account.

For your privacy and security, sign out when you’ve finished using your myGov account.

View other online account and Express Plus mobile app guides and video demonstrations about using your online account.

Page last updated: 4 November 2021