Express Plus Centrelink mobile app help - Report employment income

Follow this guide to report your employment income using the Express Plus Centrelink mobile app.

You can report your income in English, Arabic, Chinese, Persian (Farsi) or Vietnamese. To do this, change the language setting on your device. You need to do this before you open the app. To get help, go to your device manufacturer’s website.

You need to report the gross income your employer paid you, and gross income your partner’s employer paid them, in your reporting period. Your gross income is the amount your employer pays you before tax and other deductions. You can find your gross pay amount on your payslip.

If you don’t report income regularly, you need to tell us about any income you’re paid within 14 days of being paid.

To avoid delays with your payment, you must submit your report by 5 pm local time on your reporting date. Read more about employment income reporting.

Some steps in this guide may not apply to you. You may have to report in a different way based on your personal circumstances.

We may use information collected through Single Touch Payroll (STP) on your employment income reports. We may pre-fill some, all or none of your information in your employment income reports. The information we have depends on how your employer does their payroll reporting. If you’re partnered, we won’t pre-fill their information into your employment income report.

Read more about Single Touch Payroll.

The screenshots in this guide are from an Apple iOS device. Some screens may look different if you’re using an Android device.

Step 1: get started

If you’re subscribed to notifications and you’re required to report, you may get an alert on your device to let you know when you’re due to report. Select the alert and sign in to the app to go to the Report employment income service.

If you aren’t subscribed to notifications, select Report from Tasks or Frequently used on your home screen.

In this example, we’ll select Report from Frequently used.

The Employment screen will show your:

  • current reporting period
  • next report due date
  • employment status.

You can select any of the following:

  • Report income to begin your report, update or add new employment income details
  • Previous reports to view or update up to 6 of your past reporting periods. This doesn’t include Single Touch Payroll employers
  • Future reporting periods to view up to 6 of your future reporting periods.

If your employer reports through Single Touch Payroll, we’ll pre-fill information into the service depending on how many times we’ve received a report from them.

Choose one of these options to continue following this guide:

  • First time a Single Touch Payroll employer has pre-filled my details.
  • Second and ongoing time a Single Touch Payroll employer has pre-filled my details.
  • My employer doesn’t report through Single Touch Payroll. Go to Step 2.

First time we get Single Touch Payroll details from an employer

We’ll show your employer’s name and Australian Business Number (ABN). You can confirm if you work for them. We won’t ask about your partner’s employer.

If you need help, select the question mark icon.

Then select Next.

Sometimes, employers may have a different trading name to their registered business name. If you don’t recognise the employer name, we’ll show alternative business or trading names of the employer.

Select either:

  • Yes if you work for the employer shown and we’ll add them to your record
  • No if you don’t work for the employer shown and we won’t add them to your record.

If you select No, you may need to give us proof in these circumstances.

Then select Next.

If you’ve already told us about your employer, select them from the list. We can then match the right records and you won’t have duplicates.

If they’re not in the list, select None of the above.

Then select Next.

If you selected None of the above, type in your employer’s name.

Then select Next.

Select OK to save your changes and proceed. Go to Step 2 to continue reporting your income.

Second and ongoing time we get Single Touch Payroll details from an employer

When you’ve confirmed your employer, we’ll tell you we’ve pre-filled some pay details and what you may need to do.

Select Check employment details to continue.

If you confirmed your employer’s name and ABN in your last report, go to confirm pay details.

We’ll show your employer’s name and Australian Business Number (ABN).

Select either:

  • Yes if your employer’s name is correct
  • No if your employer’s name is wrong and you need to change it.

Then select Next.

If you’ve already told us about your employer, select them from the list. We can then match the right records and you won’t have duplicates.

If they’re not in the list, select None of the above.

Enter your employer’s name to confirm, then select Next.

We’ll show the following pay details:

  • Pay date
  • Pay period
  • Pay details, for example, salary and wages, and paid leave
  • Gross pay
  • Assessable income
  • Non-assessable income.

If you need to make changes, select either:

  • Edit dates to make changes to the pay date or period
  • Edit or add pay to make changes or add pay for this employer.

If you make changes, we may ask you to give us proof.

Select Next to continue.

Select Yes or No to tell us if you need to add pay details for this employer. Then select Next.

If you select Yes, you’ll only be able to add pay details for Single Touch Payroll employers you’ve confirmed before.

We’ll give you a summary of your employer and pay details. Review each section to check all the details are correct.

If you manually added pay details, you’ll have the option to delete pay. You can add them again if you entered them wrong.

If you need to make changes, select either:

  • Edit employer to make changes to your employer
  • Edit details to make changes to your pay.

If you make changes, we may ask you to give us proof.

Move down the screen and read the declaration. If you understand and agree with the declaration, select I have read and agree with the terms and conditions.

Then select Submit.

We’ll let you know all of the following:

  • your pay was successfully added
  • your employer’s details
  • the amount and date of your pay.

We won’t show any non-assessable income you told us about on this screen.

Go to Step 2 to continue your report.

Confirm pay details

We’ll show the following pay details:

  • Pay date
  • Pay period
  • Pay details, for example, salary and wages, and paid leave
  • Gross pay
  • Assessable income
  • Non-assessable income.

If you need to make changes, select either:

  • Edit dates to make changes to the pay date or period.
  • Edit or add pay to make changes or add pay for this employer.

If you make changes, we may ask you to give us proof.

Select Next to continue.

Select Yes or No to tell us if you need to add pay details for this employer. Then select Next.

If you select Yes, you’ll only be able to add pay details for Single Touch Payroll employers you’ve confirmed before. If you make a mistake, you can delete the pay details you added.

We’ll give you a summary of your pay details. Review the details to make sure they’re correct.

If you need to make changes to your pay, select Edit details.

If you manually added pay details, you’ll have the option to delete pay. You can add them again if you entered them wrong.

Move down the screen and read the declaration. If you understand and agree with the declaration, select I have read and agree with the terms and conditions.

Then select Submit.

We’ll let you know all of the following:

  • your Single Touch Payroll reported pay was successfully added
  • your employer’s details
  • the amount and date of your pay.

We won’t show any non-assessable income you told us about on this screen.

Go to Step 2 to continue your report.

Step 2: report employment income

We may show some Reporting tips to help you report the right way. If you get this message, please read it, then select Got it to continue.

The Report income screen will show all of the following:

  • any Single Touch Payroll income details you confirmed
  • your reporting period
  • a Gross employment income section
  • Hours worked this period section.

If you didn’t get paid any income for your reporting period, select Ready to submit, then Yes, submit report.

If you need to report regularly, submit your report on the date it’s due when reporting either:

  • for non-Single Touch Payroll employers
  • your partner’s paid income.

If you’re not reporting regularly, you can use this service any time to let us know what you’ve been paid. You need to do this within 14 days of being paid.

Select Add pay in Gross employment income.

You need to include all of the following:

  • any income you were paid in the reporting period
  • any income your partner was paid in the reporting period
  • any income your employer back paid you or your partner
  • the hours both you and your partner worked.

If you’re waiting for back pay, don’t report this as income until you get it.

If you need help, select the question mark icon.

You can select one of the following:

  • your employer from the list, then select Next to add your pay
  • Add employer if your employer doesn’t appear on the list
  • Manage employers to remove an employer.

Add employer

You can add a new employer for you or your partner.

Enter your Employer’s ABN (Australian Business Number). You can find this on your payslip.

Then select Next.

If you can’t find your employer’s ABN, leave this field blank and select Next.

Enter your Employer name, then select Next.

Your new employer will appear on the Select employer screen. Select the new employer, then Next to continue.

In this example, the employer’s name is Digital Store.

Add pay

If you need help, select the question mark icon on each screen.

In this reporting period, if you or your partner got paid more than once by the same employer, you’ll need to add each pay separately. Or, if you have more than one job, you’ll need to add the income you got from each employer separately.

Enter the Gross amount paid, before tax and deductions. You can find this on your payslip. Use Australian dollars and cents, including the decimal point.

Select the calendar icon and choose the date your employer paid you, as stated on your payslip. This date can be different to when you get your payment in your bank account.

Then select Next.

Select Yes or No to tell us if this pay includes any back pay.

Then select Next.

Select Yes or No to tell us if this pay period is longer than a fortnight.

Then select Next.

A summary of the information you’ve given us will appear.

Your total income will show in Gross employment income under My pay.

If you’ve reported your partner’s income, that will be under My partner’s pay. Select Add pay if you:

  • have more than one job, to enter income from a different employer for you or your partner
  • got paid more than once by the same employer.

Select Add hours to tell us the hours you or your partner worked for each employer during your reporting period.

Choose your employer from the list, then select Next.

Enter the total Hours you worked during the reporting period, to the nearest hour. For example, if you worked 2.5 hours, enter 3. This can be different to the hours recorded on your payslip.

Then select Next.

If you or your partner worked for more than one employer, select Add hours to enter hours for other employers.

Review each section to make sure it’s correct.

If you have a Job Plan, go to Step 3 to report your requirements.

If you don’t have a Job Plan, go to Step 4 to review and submit your information.

Step 3: update Job Plan requirements

If you’re a job seeker managed by Centrelink, we’ll ask if you’ve met your Job Plan requirements for the reporting period.

Select Yes or No to tell us if you met your Job Plan requirements.

Then select Next.

If you’ve met your Job Plan requirements, go to Step 4 to review and submit the information you’ve given us.

If you haven’t met your Job Plan requirements, select No, then Next. You won’t be able to complete your report. Go to Step 5.

If we assess you as exempt from mutual obligation requirements in some family situations, select the reason you didn’t meet your Job Plan requirements for this reporting period.

Then select Next.

Read the information about mutual obligation requirements, then select OK.

 

Step 4: review and submit

If your details are correct, select Ready to submit.

Read the declaration. If you understand and agree with the declaration, select I accept.

Get your receipt

We’ll give you a receipt when you submit your report.

If you need to make changes to the income you reported, select Update report.

If your update failed to submit or there’s action required, go to Step 5.

Move down the screen to view more receipt details. Make a note of the Receipt ID for your records.

Your receipt will include all of the following:

  • your next payment
  • your Working Credit, Work Bonus or Income Bank balance
  • your next reporting date
  • a summary of your report details
  • information you need to know based on your circumstances.

Your receipt may also show your partner’s next payment and Working Credit, Work Bonus or Income Bank balance. These details will show if they get a payment and they permit you to access their information.

Select Finish to go back to the Employment screen.

Select Home to go back to your home screen, then go to Step 6 to sign out.

Step 5: failed to submit or action required

We’ll tell you if your update failed to submit or there’s action required to complete your report.

Move down the screen, then select Contact us now if you’re reporting within business hours.

If there’s no Contact us now option or you’re reporting outside of business hours, select Finish and go to Step 6 to sign out. You’ll need to exit the app and phone us to complete your report.

The Digital Assistant asks if you want to speak to a Service Officer.

You can select either:

  • Yes, to speak to a Service Officer from your mobile device while you’re in the app.
  • No, to phone us at another time to complete your report.

Go to Step 6 to sign out.

Step 6: sign out

For your privacy and security, sign out when you’ve finished using the app.

To sign out, select More.

Then select Sign out.

View other online account and Express Plus mobile app guides and video demonstrations about using your online account.

Page last updated: 17 November 2022