We have information in different languages about Scams and identity theft resources for community groups
Beware of scams audio
Beware of scams
What is a phishing scam? video
For Centrelink payments and services, you can call our multilingual phone service.
We know community groups play a big role in helping people who have been scammed or had their identity stolen. Scams can seem genuine, as scammers try to make them look or sound real to trick you. Use these resources to help people who need support.
By downloading these resources, you agree to use our resources in the exact form we provide them. Please don’t change the designs in any way.
Resources you can use
Use these resources to support your conversations with people in your community about scams and identity theft.
Social media tiles
Use these social media tiles on your social media platforms to spread the word about Scams and identity theft.
Factsheets
Use factsheets to provide clear, practical information about Scams and identity theft. They're designed to help customers and organisations understand our payments and services.
Brochure
Print and display this brochure to help spread the word about Scams and identity theft.
Self-print posters
Print and display these self-print posters to help spread the word about Scams and identity theft.
Easy Read guide
Easy Read guide provides clear and simple information about Scams and identity theft. They're designed to help customers and organisations understand our payments and services.
Talking points
Use these key talking points to help you share accurate, clear information about Scams and identity theft in your communications.
Videos
Watch this video about how to identify and report a Services Australia scam.
Watch this video to learn how to protect yourself from scams.
Watch this video to learn how to identify a phishing scam.
Translated resources
Resources in languages other than English:
We’ve translated our What is a phishing scam? video into the following 6 languages:
Information about other support
If you’re a victim of a myGov, Centrelink, Medicare, or Child Support scam, see What to do if a scam has affected you.
If you have seen a myGov, Centrelink, Medicare or Child Support scam you should report it to us. You should do this if you didn’t engage with it. You can report it by emailing reportascam@servicesaustralia.gov.au.
This email is for reporting scams to us. If you have engaged with or responded to a scam, you should call us.
For scams not related to our services, you can report a scam on the ScamWatch website.
Contact numbers available on this page.
Scams and Identity Theft helpdesk
Use this line if you’re the victim of identity theft or think you’ve been scammed and need help.
There are other ways you may want to contact us.