Centrelink online account help - Update address, contact and accommodation details

Instructions on how to update your address, contact and accommodation details using your Centrelink online account.

 

The screenshots in this guide are from a computer. The screen layout will look different if you’re using a mobile device.

You need to tell us if your circumstances change. This helps us correctly assess your eligibility for payments and services. This includes telling us if your address, contact or accommodation details change.

Step 1: get started

Sign into myGov and select Centrelink.

Select MENU from your homepage.

Select My Details, followed by Personal and contact details. You can then choose from:

  • Update contact details
  • Update address details
  • Update accommodation details.

In this guide, we’ll update our address, contact and accommodation details. 

Step 2: update address

Select Update address details.

On the Address and accommodation page, you can update more than 1 address type.

Select the address type you’d like to update. You can choose from:

  • Update your home address
  • Add a temporary address
  • Add a term address
  • Update your postal address.

If you need help, select the question mark icon.

When you select an address type, you’ll have additional options.

In this example we’ve chosen to Update a home address. Additional options will appear.

Select either:

  • I have moved to a new home address
  • I no longer have a home address.

Then select Next to continue.

If you have a partner, we’ll ask you if they're moving with you.

If your relationship status has changed, you’ll need to contact us immediately. A change in relationship status may affect your payments.

In this example, your partner is moving with you. Select Yes, then choose your suburb, state and postcode from the dropdown list.

Enter your Street address including the house number and street name. When you start typing, you’ll be able to choose your street from the dropdown list.

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Select Clear if you need to start again.

To tell us when you began living at this address select the calendar icon. A pop up calendar will appear. Then, select the Start Date.

When you’ve entered all of these details, select Next.

We’ll then ask you to check your contact details.

Step 3: update contact details

On the Contacts details page, you can either:

View phone or email details

If your details are correct and you don’t need to make any changes, select Next. We may ask you to check your accommodation details. If we do, go to Step 4.

Missing media item.

Edit existing details

To edit your existing contact details, select the pencil icon for the contact type you want to change.

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In this example, we’ll update a Home phone number.

Enter your correct details, then select Done.

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Your updated contact details will show on the Contact details page. If your details are correct, select Next to continue. We may ask you to check your accommodation details, if we do, go to Step 4.

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Remove existing details

To remove existing contact details, select the bin icon next to the contact type you want to delete.

If you delete your email or mobile number you will no longer get messages from us by email or SMS.

If your details are correct and you don’t need to make any changes, select Next. We may ask you to check your accommodation details, if we do, go to Step 4.

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We’ll ask you to confirm you want to remove your contact details.

Tell us the date your contact details changed by selecting the calendar icon. Tell us if this change also applies to your partner.

When you’ve answered these questions, select Yes.

If you’ve made a mistake and deleted a contact, select Back on the Contact details page.

If your contact details are correct, select Next to continue. We may ask you to check your accommodation details, if we do, go to Step 4.

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Add new contact details

To add new contact details, select Add new contact on the Contacts details page.

If your details are correct and you don’t need to make any changes, select Next. We may ask you to check your accommodation details, if we do, go to Step 4.

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Select a Contact type from the dropdown list. Then select Done.

In this example, we’ll select Mobile to add a mobile phone number.

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Enter your new details and answer the questions to give us extra information about your new contact.

When you finish entering your details, select Done.

Your new contact details will show on the Contact details page.

If your details are correct and you don’t need to make any further changes, select Next. We may ask you to check your accommodation details, if we do, go to Step 4.

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Step 4: update accommodation details

On the New Accommodation page, make sure your accommodation details are correct.

Select either:

  • Next and go to Step 5 to review and submit your details if they’re correct
  • the options that describe your current ownership arrangement if your details are outdated followed by Next.

In this example, we’ll update accommodation details. We’ll select I do not own a home and No, we don’t share accommodation.

Missing media item.

Select the option that best describes where you live. In this example, we'll select a place where you pay private rent/board/lodgings. Then select Next.

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Select the Type of accommodation you live in from the dropdown list. Then select Next.

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Select the Type of rent you pay from the dropdown list.

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Answer the questions about the type of rent you selected. Then select Next.

Step 5: review and submit

We'll give you a summary of the details you’ve given us. Make sure the details are correct.

If the details are wrong, select either:

  • Back if you need to make changes
  • Cancel if you don’t want to continue or need to start again.

Read the declaration. If you understand and agree with the declaration, select I accept this declaration, then Submit.

Get your receipt

We’ll give you a receipt when you submit your update. Make a note of the receipt number for your records.

The Receipt page will show you:

  • your receipt number and details
  • your new office location
  • your next payment amount
  • next steps of what you may need to change.

We’ll also tell you if we need further details. You have 14 days to give this to us. You can give us the information using the Upload documents service in:

  • your Centrelink online account through myGov
  • the Express Plus Centrelink mobile app.

Read our online guides about uploading documents using your Centrelink online account or the Express Plus Centrelink mobile app.

You don’t need to contact us unless we ask you to.

If we need to verify your rent details, we’ll send you a letter. The best way to get letters from us is through your myGov Inbox. Register to get your letters in this way.

Select Information you have provided to view a summary of the details you’ve given us.

Select Return to home to go back to your homepage.

Step 6: sign out

From your homepage, you can complete other transactions or select the myGov icon to return to myGov

For your privacy and security, sign out when you’ve finished using your myGov account.

View other online account and Express Plus mobile app guides and video demonstrations about using your online account.

Page last updated: 10 August 2020