Centrelink online account help - Update address, accommodation and contact details

Instructions on how to update your address, accommodation and contact details using your Centrelink online account.

 

The screenshots in this guide are from a computer. The screen layout will look different if you’re using a mobile device.

You need to tell us if your circumstances change. We can then assess your eligibility for payments and services. This includes telling us if your address, accommodation or contact details change.

Step 1: get started

Sign into myGov and select Centrelink.

Select MENU from your homepage.

Select My Details, followed by Personal and contact details. You can then choose from:

  • Update contact details
  • Update address details
  • Update accommodation details.

In this example, we’ll update address, accommodation and contact details in 1 transaction.

Step 2: update address

Select Update address details.

On the Update Address, Accommodation and Contact Details page, you can update more than 1 address type.

Select Update for the address type you’d like to change. You can choose from:

  • Home
  • Postal address
  • Temporary address
  • Term address (if you're a student).

When you select an address type, you’ll have additional options.

In this example we’ve chosen to update the home address.

Select either:

  • Edit to update your address
  • Remove to delete your address.

If you don't have a current address recorded, select Add.

If you have a partner and they’re moving with you, we’ll update their address too. If your relationship status has changed, you must tell us. If you don’t, we may pay you the wrong amount and you’ll have to repay the money. There may be other penalties.

If you need help, read the information with the question mark icon.

Select Begin to continue.

If you have a partner, we’ll ask you if they’re moving with you.

If your relationship status has changed, you’ll need to contact us immediately. A change in relationship status may affect your payments.

Select Yes or No, followed by Next.

Enter your address, including the house number and street name. When you start typing, you’ll be able to choose your street from the dropdown list.

When you’ve entered these details, select Next.

Enter the date you began to live at this address, in the format of dd/mm/yyyy.

Select Next to continue.

Select Continue to proceed.

We’ll then ask you to update your accommodation details.

Step 3: update accommodation details

You may need to update your accommodation details before you can submit your update.

We’ll cancel your changes if you don’t submit them by the date we tell you.

Select Update accommodation details.

Select Begin to tell us about your accommodation.

Choose What best describes your current home ownership and living arrangements. Then select Next.

In this example, we’ll select I do not own the home I live in.

We may ask you if any other people are living at your address.

Select Yes or No to tell us if any other people live with you at this address. This doesn’t include your partner or children.

Then select Next.

We may ask you more questions about your living arrangements, depending on your previous answers.

Answer all the questions, then select Continue.

Select Begin to tell us about the type of accommodation you live in.

Select the type of accommodation that best describes where you live.

Then select Next.

Select the type of accommodation you live in.

Then select Next to continue.

We may ask you more questions about your accommodation, depending on your previous answers.

Answer all the questions, then select Continue.

Select Begin to answer questions about Paying for Accommodation details.

Select Yes or No to tell us if you and your partner pay money to live at this address.

Select the type of payment you and your partner make, then Next to continue.

Enter how much you and your partner pay and how often, then select Next.

Select Continue to proceed.

If you need to update your contact details, go to Step 4.

If you are ready to submit your updates, go to Step 5.

You may need to update your contact details before you submit your update.

Select Update contact details.

Step 4: update contact details

On the Update Address, Accommodation and Contact Details page, you can:

  • view your contact details
  • update or remove existing contact details
  • add new contact details.

If you remove your email or mobile number, you’ll no longer get messages from us by email or SMS.

In this example, we’ll add a new phone number.

Select Add new contact.

Select Begin to continue.

Select a contact type from the dropdown menu, then Next to continue.

Enter your new contact details, then select Next to continue.

We may ask you more questions about your new contact details, depending on your answers.

Answer all the questions, then select Continue.

Step 5: review and submit

We’ll cancel your changes if you don’t submit them by the date we tell you.

Select either:

  • Review and submit updates to submit your changes
  • Cancel updates if you no longer want to update your details or need to start again.

Select Begin, to check your updates are correct.

We'll give you a summary of the details you’ve given us. Check each section to make sure it’s correct.

If the details are wrong, select the Edit button. For example, select Edit Home address to change those details.

If all the details are correct, select Next.

Read the declaration. If you understand and agree with the declaration, select I have read and agree with the above conditions.

Then select Submit.

Get your receipt

We’ll give you a receipt when you submit your update. Make a note of the Receipt ID for your records.

The Receipt page will show you:

  • your receipt ID and details
  • your nearest service centre
  • next steps of what you may need to do.

We’ll also tell you if you need to complete any tasks to support your update. We’ll tell you how long you have to complete your task. You can give us the information using the Upload documents service in:

  • your Centrelink online account through myGov
  • the Express Plus Centrelink mobile app.

Read about how to Upload documents with your Centrelink online account or the Express Plus Centrelink mobile app.

You don’t need to contact us unless we ask you to.

Select:

  • Information you provided to view a summary of the details you’ve given us
  • Upload document to provide the information we’ve asked for
  • Return to homepage to go back to your online account homepage
  • Save your receipt to keep a copy of your receipt.

Step 6: sign out

From your homepage, you can complete other transactions or select the myGov icon to return to myGov.

An Outstanding Address, Accommodation and Contact task may appear on your homepage until you’ve completed it.

For your privacy and security, sign out when you’ve finished using your myGov account.

View other online account and Express Plus mobile app guides and video demonstrations about using your online account.

Page last updated: 13 October 2020