Centrelink Customer Reference Number (CRN)

A Customer Reference Number (CRN) helps us identify your Centrelink record.

What is a CRN

A CRN is 9 numbers and ends with a letter. For example, 123 456 789A.

We give you a CRN when you prove your identity with us. It helps us identify your Centrelink record.

Your CRN stays the same for all Centrelink payments and services. We don’t delete your CRN, even if you stop getting a payment from us. This means you’ll have one if you got a payment from us as a child.

You need your CRN when you do any of these:

How to know if you have a CRN

You’ll have a CRN if you’ve:

  • proven your identity with us in the past
  • ever got a Centrelink payment or service.

Where you can find your CRN

You’ll find your CRN on letters we’ve sent you or on your concession card, if you have one.

If you can’t find it or don’t know if you have one, you’ll need to prove your identity with us. Follow the steps to get a CRN and we’ll check our records.

How to get a CRN

You only need a CRN if you want to claim Centrelink payments or services.

The quickest way to get a CRN is with myGov. To start you need a myGov account. If you don’t have one, you can create one. When you’ve created your myGov account, follow these steps to prove your identity online and get a CRN.

  1. Sign in to myGov.
  2. Select Link Centrelink in the Government support for natural disasters or Government support for Coronavirus alerts.
  3. Select I don’t have or don’t know my CRN, followed by Continue.
  4. Select I want to prove my identity through myGov, followed by Continue.
  5. Follow the prompts to enter your identity details to prove who you are. Find out what acceptable documents you’ll need to be able to prove your identity through myGov.
  6. Enter details from your Medicare card.
  7. Enter some personal details.
    myGov will share these details with us to check if you have a CRN. If we find a CRN record, you need to answer some questions to make sure the record is yours. If we don’t find a CRN, we’ll give you one.
  8. When you’ve got your CRN, you can create a Centrelink online account. Follow the steps to link to your myGov account.
  9. You’re now ready to start your claim for a Centrelink payment using your Centrelink online account through myGov.

Before you submit a claim for some payments, you may need to meet some more identity requirements. This could include bringing acceptable photo identity documents to a service centre or uploading a document in your Centrelink online account or the Express Plus Centrelink mobile app. We’ll let you know if you need to do this.

You can also use your Digital Identity to prove your identity, so that you don’t need to visit a service centre.

If you can’t get a CRN online, you can call us to prove your identity over the phone. We can then give you a CRN and the information you need to claim a payment.

What a Customer Access Number (CAN) is

We may have given you a Customer Access Number (CAN) to identify you. Your CAN may be the same number as your CRN.

If your CAN and CRN are different numbers, you should use your:

Page last updated: 11 April 2022