Centrelink online account help - Complete your income stream review

Instructions to complete your income stream review using your Centrelink online account or your secure One Time Access Code (OTAC).


Each financial year we review certain types of income streams. We do this to ensure we assess your payments and concession cards correctly.

Read more about Income Stream Reviews.

The screenshots in this guide are from a computer. The page layout will look different if you’re using a mobile device.

Step 1: get started

Sign in to myGov and select Centrelink.

From your homepage, select the Complete your income stream review task. Then go to Step 2 to start your income stream review.

Or, to use your OTAC go to the Income Stream Reviews page. Then select How to provide your review details.

Select One Time Access Code (OTAC).

Enter your Customer Reference Number (CRN) and One Time Access Code (OTAC), then select Log In.

Step 2: income stream review

We’ll show the income stream reviews for you and your partner, if you have one.

Select Get started for the review detail you need to update.

If you need help, select the question mark icon.

Enter your income stream details, then select Next.

The income stream details we ask for will depend on either:

  • the details you’ve given us before
  • the details you need to update.

If there’s a large increase or decrease to the amount you’ve told us, we’ll ask you to check and confirm it’s correct.

Select either:

  • Yes if the amount is correct
  • No if the details are wrong and you need to make changes.

Step 3: review and submit

We’ll give you a summary of the details you’ve given us. Read the information and make sure it’s correct.

If it’s wrong, you can select either:

  • Back to make any changes
  • Cancel if you don’t want to continue or need to start again.

If all the details are correct, read the declaration. If you understand and agree with the declaration, select I accept this declaration, then Submit.

Get your receipt

We’ll give you a receipt when you submit your update. Make a note of the Receipt ID for your records.

We’ll tell you if we need further details. If we do, you’ll need to give us the details within 14 days of when we contact you.

Upload documents

We may ask you to upload documents to give us extra details. To upload your documents select Upload documents. Read about how to Upload documents with your Centrelink online account or the Express Plus Centrelink mobile app.

You won't need to contact us unless we ask you to.

Select either:

  • Information you provided to view a summary of the information you’ve given us
  • Complete another review if you need to do another income stream review and repeat step 2.

Or, you can select Return home to go back to either:

  • your Centrelink online account homepage
  • our website homepage if you used your OTAC.

Step 4: sign out

From your homepage you can complete other transactions or select Return to myGov to go back to your myGov account.

For your privacy and security, sign out when you've finished using your myGov account.

View other online account and Express Plus mobile app guides and video demonstrations about using your online account.

Page last updated: 11 November 2021