Centrelink online account help - Claim the Australian Government Disaster Recovery Payment

Guide to using your Centrelink online account to claim the Australian Government Disaster Recovery Payment for an active disaster event.

This guide is for Australian residents or holders of an eligible visa who need to claim the Australian Government Disaster Recovery Payment for a natural disaster event.

If you’re a New Zealand citizen living in Australia, check if you’re eligible for the New Zealand Disaster Recovery Payment. Information about this and other payments is detailed on current disaster event pages.

Current events:

To claim online, you need a myGov account linked to Centrelink.

If you’re a nominee you won’t be able to claim this payment online for customers you’re a nominee for.

If you can’t use your Centrelink online account, you can call us on 180 22 66 for help claiming this payment.

The screenshots in this guide are from a computer. The page layout will look different if you’re using a mobile device.

Step 1: get started

Sign in to myGov and select Centrelink.

From your homepage, select Make a claim or view claim status.

On the My online claims page, select Make a claim to begin a new claim.

If you’re not making a new claim, you can select any of the following:

  • Continue claim to continue a claim you’ve started
  • Cancel claim to cancel a claim and start again
  • View claim to see the details of a claim you’ve submitted
  • Withdraw claim to withdraw a claim you’ve submitted.

If you withdraw your claim twice, you won’t be able to submit another claim online. If you reach the limit, you’ll need to call us on the Emergency information line for help with submitting your claim.

Select Get started from the Help in an emergency category.

Read the information about Disaster Recovery Payment. Then select Apply for Disaster Recovery Payment.

Step 2: check eligibility

We’ll ask you some questions to check if you’re eligible for this payment. To check your eligibility, select Begin.

Read the Privacy Notice about how Services Australia uses your personal information.

Select Yes to agree with the privacy agreement, then Next to continue.

If you select No, you won’t be able to continue your claim.

Read the acknowledgement about providing accurate information, then select Next.

Read the information with the question mark icon on each page to help you answer the questions correctly.

Select Launch the digital assistant to use our digital assistant for more help.

Read the information about family and domestic violence, then select Next.

Select Yes or No to tell us if you’re an Australian resident, then select Next.

Select the disaster event you want to claim for. Then select Next.

In this example, we’ll select New South Wales Floods - July 2022 - Disaster Recovery Payment.

Select Continue to save your changes and proceed.

We’ll ask more questions to check if you’re eligible.

Select Begin.

Select Yes or No to tell us if you hold a New Zealand passport with a non-protected Special Category visa. Then select Next.

Select Yes or No to tell us if your usual place of residence is in an affected area. Then select Next.

Select Yes or No to tell us if you or your dependent children were directly affected by the disaster. Then select Next.

Select the calendar icon and choose the date you, or your dependent children, were first affected by the disaster. Or, enter the date manually in the format of dd/mm/yyyy. Then select Next.

Select Yes or No to tell us if you want to claim for a dependent child who meets all of the following:

  • you are the principal carer of
  • was younger than 16 at the time of the disaster
  • has not been getting an income support payment.

Then select Next.

Select Continue to save your changes and proceed.

Based on your answers, we’ll let you know if you’re eligible to claim Australian Government Disaster Recovery Payment.

There are different instructions to follow if you’re:

Not eligible

We’ll confirm you’re not eligible. We’ll also suggest next steps.

Select Return home and go to Step 6 to sign out.

Eligible

We’ll let you know to submit your claim as soon as possible to be paid from the earliest date.

Select Start claim.

Step 3: start your claim and answer questions

Select Begin to start your claim.

Read the information about submitting your claim as soon as possible. Then select Next.

Get the information you need to complete your claim, then select Next.

Select Continue to save your changes and proceed.

Select Begin to answer questions about your personal details.

Check your personal details are correct.

If they’re correct, select Next.

If they’re wrong, select Edit to update them. You’ll be returned to this page after you finish your update.

Check your address details.

If they’re correct, select Next.

If they’re wrong, select Edit to update them. You’ll be returned to this page after you finish your update.

Check your contact details.

If they’re correct, select Next.

If they’re wrong, select Edit to update them. You’ll be returned to this page after you finish your update.

Select Continue to save your changes and proceed.

Select Begin to answer questions about your contact details.

Answer all the questions about your contact requirements by entering the information we ask for.

After you answer each question, select Next to move to the next one.

When you’ve answered all the questions, select Continue to save your changes and proceed.

Select Begin to answer questions about your residence.

Answer all the questions about your residence by entering the information we ask for.

After you answer each question, select Next to move to the next one.

When you’ve answered all the questions, select Continue to save your changes and proceed.

Select Begin to tell us about your circumstances.

Answer all the questions about your circumstances by entering the information we ask for.

We may ask you different questions depending on how you were affected by the disaster.

After you answer each question, select Next to move to the next one.

When you’ve answered all the questions, select Continue to save your changes and proceed.

Select Begin to tell us where you’d like your payments to go.

Enter your bank account details. The account must be in your name, or a joint account that includes your name. Then select Next.

Select Continue to save your changes and proceed.

Step 4: review and confirm your claim

Select Begin to review the details you gave us.

Select Next to continue.

We’ll give you a summary of your claim. Review each section to check your details are correct. If you need to make changes, select the relevant Update button. For example, select Update Payment details to change those details.

If all the details are correct, select Next to read your obligations and terms of the claim.

If you understand and agree with the Declaration, select I understand and agree to the above terms. Then select Next.

If you understand and agree with the terms in the Acknowledgement, select I understand and agree to the above terms. Then select Next.

Select Confirm Information to save all the information you gave us and go back to your claim page. You won’t be able to make any changes to your answers after this point.

Select Begin to submit your claim.

Step 5: submit claim

If you’re ready to submit your claim, select Submit.

If you need to make changes after submitting your claim, you’ll need to withdraw that claim and start a new one. If you withdraw your claim twice, you won’t be able to submit another claim online. If you reach the limit, you’ll need to call us on the Emergency information line for help with submitting your claim.

We’ll let you know if you’ve successfully submitted your claim.

You can then select any of these:

  • Home to go back to your homepage
  • View claim history to check the history of your claim
  • View claim answers to check the information you gave us.

You can track the progress of your claim from your homepage. To check the status of your claim, select Make a claim or view claim status.

Step 6: sign out

From your homepage, you can complete other transactions or select Return to myGov to go back to your myGov account.

For your privacy and security, sign out when you’ve finished using your myGov account.

View other online account and Express Plus mobile app guides and video demonstrations about using your online account.

Page last updated: 2 August 2022