Centrelink phone numbers
Australian victim of terrorism overseas hotline
Use this line to discuss your special circumstances as an Australian victim of overseas terrorism.
Read more about the Australian Victim of Terrorism Overseas Payment.
Monday to Friday 8 am to 5 pm
If you are outside Australia
Monday to Friday 8 am to 5 pm AEST
International call charges apply.
BasicsCard balance enquiry line
Use this line to check your BasicsCard balance at any time.
BasicsCard general enquiry line
Use this line for BasicsCard general enquiries or to report your card lost or stolen.
Read more about:
7 days a week 24 hours a day
Cashless Debit Card hotline
Use this line for support with your Cashless Debit Card.
Read more about the Cashless Debit Card.
Monday to Friday 8:30 am to 5 pm local time
Centrelink ABSTUDY line
Use this line if you get or are claiming ABSTUDY – help for Aboriginal and Torres Strait Islander students and apprentices.
Read more about ABSTUDY.
Monday to Friday 9 am to 5 pm
If you need help with another student payment call the Youth and Students line.
If your payment has stopped, it may be because we need your parents’ or guardians’ income information. They can update their parental income details online. Read more about the annual parental income reassessment.
Centrelink Australian apprenticeships line
Use this line if you need help with payments and services for Australian Apprentices.
Read more about payments and services for Australian Apprentices.
Monday to Friday 8 am to 5 pm
Centrelink compensation recovery
Use this line if you have queries about Centrelink Compensation Recovery.
Read more about Centrelink Compensation Recovery.
Monday to Friday 8 am to 5 pm
Centrelink debt recovery line
Use this line to discuss repaying an existing Centrelink debt.
If you identify as an Aboriginal and Torres Strait Islander Australian you can call the Centrelink Indigenous debt recovery line.
Read about Centrelink debts and overpayments.
Monday to Friday 8 am to 5 pm
Centrelink employment services line
Use this line if you need help with payments for job seekers, Assurance of Support, or to talk with a social worker.
Read more about:
Monday to Friday 8 am to 5 pm
Centrelink families line
Use this line if you need help with family payments, such as Family Tax Benefit, Child Care Subsidy or Parental Leave Pay.
Read more about:
Monday to Friday 8 am to 8 pm
You don’t need to call about Higher Child Care Subsidy (CCS). We’ll send you a letter with your new higher subsidy rate. Read more about how your number of children in care affects your CCS.
If your child’s student payment has been suspended, it may be because we still need information about your income. We may have sent your child a letter asking for this in September or October. You can update your income details online. Read more about the annual parental income reassessment.
Centrelink Indigenous call centre
Use this line if you’re an Aboriginal or Torres Strait Islander Australian and need help with our payments and services.
Monday to Friday 8 am to 5 pm
Centrelink Indigenous debt recovery line
Use this line if you’re an Aboriginal or Torres Strait Islander Australian and need help repaying a Centrelink debt.
Read more about Centrelink debts and overpayments.
Monday to Friday 9 am to 5 pm
Centrelink international numbers
Use one of our specific country numbers if you’re outside Australia and need help with your Centrelink payment.
You can call these numbers Monday to Friday 8 am to 5 pm Hobart time.
Call +613 6222 3455 (calls to this number are not free) if either:
- you’re calling from a country not in the following list
- the international numbers listed are not available.
If you are in one of the following countries, you can use our free call numbers listed. The numbers may not be free from mobile or public phones.
Austria
Canada
China (north)
Includes the provinces of Beijing, Tianjin, Hebei, Shanxi, Inner Mongolia, Heilongjiang, Liaoning, Jilin, Shandong and Henan.
Denmark
Germany
Greece
India
Indonesia
Ireland
Italy
Korea, Republic of
Netherlands
New Zealand
Philippines
Poland
Portugal
Singapore
Spain
Thailand
Turkey
United Arab Emirates
United Kingdom
United States of America
All other countries
Centrelink international services line
Use this line for help claiming a pension from another country.
Read more about our International Services.
If you’re overseas and you need help with your Centrelink payment either:
- call one of our international numbers
- write or fax us.
Monday to Friday 8 am to 5 pm AEDT
Centrelink multilingual phone service
Use this line to talk with a skilled bilingual Centrelink service officer.
We also have information in your language about our payments and services.
Monday to Friday 8 am to 5 pm
Centrelink older Australians line
Use this line if you’re an older Australian and need help with your Age Pension or another service.
Centrelink phone self service line
Use this line to manage your Centrelink business yourself.
You can:
- check payment information, such as past and future payments
- complete your Rent Assistance review
- apply for an advance payment
- hear your Working Credit or Income Bank balance
- ask for documents to be mailed to you.
7 days a week 24 hours a day
When calling, you'll need a voiceprint. You can create one when you call. You'll need your CRN or CAN handy. Read more about creating a voiceprint.
Centrelink reporting line
Use this line to report your employment income or tell us if you've met your mutual obligation requirements.
Before you can use this line you’ll need to create a voiceprint. Once you’ve done this you can tell us if you've met your mutual obligation requirements in your Job Plan.
7 days a week 24 hours a day
This line may be closed on some public holidays. Read about public holiday closures, reporting and payment arrangements.
Centrelink Assistance for Isolated Children line
Use this line if you’re a parent or carer of children who can't go to a local government school because of geographical isolation, disability or special needs.
Read more about the Assistance for Isolated Children Scheme.
Monday to Friday 8 am to 4:30 pm
Income Compliance line
Use this line if you need help with the robodebt class action settlement or an income compliance refund.
Read more about the class action settlement.
Monday to Friday 8 am to 5 pm
Disability, sickness and carers line
Use this line if you need help with your Disability Support Pension, Mobility Allowance, Carer Payment or Carer Allowance.
Read more about:
Monday to Friday 8 am to 5 pm
Emergency information line
Use this line if you need help claiming Pandemic Leave Disaster Payment or if you’re affected by a natural disaster.
If your claim is for a period from 18 January 2022 onwards, you can submit your claim online using your Centrelink online account. Read more about claiming Pandemic Leave Disaster Payment.
Monday to Friday 9 am to 4 pm
If you’re affected by a natural disaster and need to claim a payment, this phone line is open:
- Monday to Friday 8 am to 5 pm
Farmer assistance hotline
Use this line if you need help with the Farm Household Allowance.
Read more about the Farm Household Allowance.
Monday to Friday 8 am to 8 pm
MH17 family support hotline
Use this line for help with the MH17 Family Support Package.
Read more about the MH17 Family Support Package.
Monday to Friday 8 am to 5 pm
If you're outside Australia, call +61 2 8566 5659
International call charges apply.
Services Australia Aged Care line
Use this line to talk about your aged care services, and home care package or aged care home costs.
For help with your Age Pension call the Centrelink older Australians line.
Read more about:
- getting an aged care calculation of your cost of care
- aged care financial hardship assistance
- accessing general information about My Aged Care services
- the My Aged Care face-to-face services.
Monday to Friday 8 am to 5 pm
Services Australia customer compliance line
Use one of our specific customer compliance lines if you need help with employment income reviews.
Employment income reviews
Monday to Friday 8 am to 5 pm
Use this line if you need to talk to us about an employment income review.
Read more about the Compliance Program.
Debts from employment income reviews before 2015
Monday to Friday 8 am to 5 pm
Use this line if you need an explanation or review of an employment income debt raised before 1 July 2015.
Services Australia foreign income line
Use this line for information about foreign exchange rates for Centrelink payments.
Read more about foreign exchange rates.
Monday to Friday 8 am to 5 pm AEDT
Youth and students line
Use this line for help with payments for students and trainees of any age, and job seekers under 22.
Read more about:
Monday to Friday 8 am to 5 pm
If you need help with an ABSTUDY payment call the ABSTUDY line.
Waiting on your claim to be processed?
Claims take longer to process at the beginning of the semester when a lot of people claim at once. Check the progress of your student claim online.
Medicare phone numbers
Australian Immunisation Register
Use this line to get an immunisation history statement if you need proof of your vaccination.
It’s fast and easy to get proof of your COVID-19 vaccinations online through your immunisation history statement or COVID-19 digital certificate.
You can print your own COVID-19 digital certificate or immunisation history statement when you download your proof online. You don't need to call for a copy.
If you call and ask us to post your immunisation history statement. It may take up to 14 days to arrive.
Read more about:
- the Australian Immunisation Register
- Family Tax Benefit Part A or child care fee assistance immunisation requirements.
Monday to Friday 8 am to 5 pm
Australian Organ Donor Register
Use this line to register your decision to be an organ or tissue donor.
Monday to Friday 8:30 am to 5 pm
Continence Aids Payment Line
Use this line if you need help with the Continence Aids Payment Scheme.
Read more about the Continence Aids Payment Scheme.
Monday to Friday 8:30 am to 5 pm AEST
Disaster Health Care Assistance Scheme Enquiry Line
Use this line if you've been a victim of terrorism or a natural disaster and need help with out of pocket health costs.
Read more about the Disaster Health Care Assistance Scheme.
Monday to Friday 7:30 am to 5 pm AWST
Healthcare Identifiers Service
Use this line to contact the Healthcare Identifiers Service.
Read more about the Healthcare Identifiers Service.
Monday to Friday 8:30 am to 5 pm AEST
Indigenous Access Line
Use this line if you're an Aboriginal or Torres Strait Islander Australian and need help with a Medicare service or payment.
Monday to Friday 8:30 am to 5 pm
Medicare Compensation Recovery Team
Use this line to talk with us if you need more information about Medicare Compensation Recovery.
Before calling us, read about Medicare Compensation Recovery.
Monday to Friday 8:30 am to 5 pm AEST
Medicare Debt Recovery
Use this line if you have a Medicare debt.
Medicare Entitlement Statement (MES)
Use this line if you need help getting your Medicare Entitlement Statement.
Read more about the Medicare Entitlement Statement (MES) and claiming the Medicare levy exemption.
Monday to Friday 8:30 am to 5 pm AEST
If you're outside Australia, call +61 1300 300 271
International call charges apply.
Medicare - International Calling
Use this line if you're outside Australia and need help with a Medicare service or payment.
Medicare program
Use this line if you need help with a claim, ordering a new card or have a Medicare general enquiry.
7 days a week 24 hours a day
Medicare Telephone claims
Use this line if you want to make a Medicare claim and live in a remote area with limited internet access.
7 days a week 24 hours a day
PBS Service
Use this line if you need help with the Pharmaceutical Benefits Scheme (PBS).
Read more about the Pharmaceutical Benefits Scheme.
7 days a week 24 hours a day
When calling select:
- option 1 for concession and Medicare entitlement enquires
- option 2 for payment, PBS stationery and general enquires.
Pharmaceutical Benefits Scheme - taking or sending medicine overseas
Use this line if you need help managing your Pharmaceutical Benefits Scheme (PBS) medicine overseas.
Read more about taking or sending PBS medicine overseas.
7 days a week 24 hours a day
Child Support phone numbers
Child Support Enquiry Line
Use this line if you have a question about child support or need to report a change in your circumstances.
Read more about:
- applying for child support
- reporting changes in circumstances
- support for Child Support online accounts and Express Plus Child Support mobile app.
Monday to Friday 8:30 am to 4:45 pm
Alternative number
Child Support Government EasyPay Service
Use this line to make child support payments using Visa or Mastercard.
7 days a week 24 hours a day
Child Support Info Service
Use this line for information about child support payments. This is an automated service.
7 days a week 24 hours a day
Child Support international calling
Use this line if you’re outside Australia and need to contact Child Support.
All other countries
Monday to Friday 8:30 am to 4:45 pm AEDT
International call charges apply.
Alternative number
Monday to Friday 8:30 am to 4:45 pm AEDT
International call charges apply.
Overseas cases team
Use this line for help with a child support payment, if a child or parent lives overseas.
Read more about child support when parents and children live outside Australia.
Services Australia general phone numbers
National Relay Service
Use this line if you have a hearing or speech impairment and need to talk to us about Centrelink, Child Support or Medicare services or payments.
Read more about the National Relay Service on the Department of Infrastructure, Transport, Regional Development and Communications website.
Monday to Friday 8 am to 6 pm AEST
Online Services Support Hotline
Use this line if you need help with your Centrelink or Medicare online account, Express Plus mobile app or myGov account.
- Monday to Friday 7 am to 10 pm
- Saturday and Sunday 10 am to 5 pm
When calling select:
- option 1 for myGov enquiries
- option 2 for a myGov linking code
- option 3 for Centrelink online enquiries
- option 4 for Medicare online enquiries.
If you’re outside Australia, call +61 1300 169 468.
International call charges apply.
If you need help with your Child Support online account or Express Plus mobile app call the Child Support enquiry line.
Scams and Identity Theft Help Desk
Use this line if you think you’ve been scammed and need help, or to report identity theft.
Monday to Friday 8 am to 5 pm AEST
Services Australia Feedback and Complaints Line
Use this line to submit a complaint, give a compliment or make a suggestion to improve our Centrelink, Child Support or Medicare services.
Read more about how to provide feedback, suggestions or make a complaint.
Monday to Friday 8 am to 5 pm
When calling select:
- option 1 for Centrelink
- option 2 for Child Support
- option 3 for Medicare.
Services Australia Fraud Tip-off Line
Use this line if you suspect someone may be committing fraud against Centrelink, Medicare or Child Support.
Read more about reporting fraud.
Monday to Friday 8 am to 5 pm
Translating and Interpreting Service (TIS National)
Use this line to talk to someone in your language about Child Support and Medicare services.
Read more about the TIS National Service on the Department of Home Affairs website.
Monday to Friday 8 am to 5 pm