Phone us

Call us for information about payments and services for Centrelink, Medicare, or Child Support.

We have multiple system updates and changes to some of our content and services

Support has been extended to additional Local Government Areas affected by the NSW floods. Read more about support for NSW Floods, July 2022.

Changes to the Cashless Debit Card

The Australian Government has announced plans to end the Cashless Debit Card program. From 1 August 2022 no new or voluntary participants are being accepted to this program. We’ll update our website with more information soon.

Centrelink phone numbers

Medicare phone numbers

Australian Immunisation Register

Use this line to get an immunisation history statement if you need proof of your vaccination.

It’s fast and easy to get proof of your COVID-19 vaccinations online through your immunisation history statement or COVID-19 digital certificate.

You can print your own COVID-19 digital certificate or immunisation history statement when you download your proof online. You don't need to call for a copy.

If you call and ask us to post your immunisation history statement. It may take up to 14 days to arrive.

Read more about:

Monday to Friday 8 am to 5 pm

Australian Organ Donor Register

Use this line to register your decision to be an organ or tissue donor.

Monday to Friday 8:30 am to 5 pm

Continence Aids Payment Line

Use this line if you need help with the Continence Aids Payment Scheme.

Read more about the Continence Aids Payment Scheme.

Monday to Friday 8:30 am to 5 pm AEST

Disaster Health Care Assistance Scheme Enquiry Line

Use this line if you've been a victim of terrorism or a natural disaster and need help with out of pocket health costs.

Monday to Friday 7:30 am to 5 pm AWST

Grandparent, Foster and Kinship Carer Adviser line

Use this line if you’re a formal or informal carer providing ongoing care for children.

Monday to Friday 8:30 am to 4:30 pm

Healthcare Identifiers Service

Use this line to contact the Healthcare Identifiers Service.

Read more about the Healthcare Identifiers Service.

Monday to Friday 8:30 am to 5 pm AEST

Indigenous Access Line

Use this line if you're an Aboriginal or Torres Strait Islander Australian and need help with a Medicare service or payment.

Monday to Friday 8:30 am to 5 pm

Medicare Compensation Recovery Team

Use this line to talk with us if you need more information about Medicare Compensation Recovery.

Before calling us, read about Medicare Compensation Recovery.

Monday to Friday 8:30 am to 5 pm AEST

Medicare Debt Recovery

Use this line if you have a Medicare debt.

Monday to Friday 8 am to 5 pm AEST

This line is closed on NSW public holidays.

Medicare Entitlement Statement (MES)

Use this line if you need help getting your Medicare Entitlement Statement.

Read more about the Medicare Entitlement Statement (MES) and claiming the Medicare levy exemption.

Monday to Friday 8:30 am to 5 pm AEST

If you're outside Australia, call +61 1300 300 271
International call charges apply.

Medicare - International Calling

Use this line if you're outside Australia and need help with a Medicare service or payment.

Monday to Friday 9 am to 5 pm AEST

International call charges apply.

Medicare program

Use this line if you need help with a claim, ordering a new card or have a Medicare general enquiry. Let us know if you need an interpreter and we’ll arrange one for free.

7 days a week 24 hours a day

Medicare Telephone claims

Use this line if you want to make a Medicare claim and live in a remote area with limited internet access.

7 days a week 24 hours a day

PBS Service

Use this line if you need help with the Pharmaceutical Benefits Scheme (PBS).

Read more about the Pharmaceutical Benefits Scheme.

7 days a week 24 hours a day

When calling select:

  • option 1 for concession and Medicare entitlement enquires
  • option 2 for payment, PBS stationery and general enquires.

Pharmaceutical Benefits Scheme - taking or sending medicine overseas

Use this line if you need help managing your Pharmaceutical Benefits Scheme (PBS) medicine overseas.

7 days a week 24 hours a day

Child Support phone numbers

Child Support Enquiry Line

Use this line if you have a question about child support or need to report a change in your circumstances. Let us know if you need an interpreter and we’ll arrange one for free.

Monday to Friday 8:30 am to 4:45 pm
Alternative number

Child Support Government EasyPay Service

Use this line to make child support payments using Visa or Mastercard.

7 days a week 24 hours a day

Child Support Info Service

Use this line for information about child support payments. This is an automated service.

7 days a week 24 hours a day

Child Support international calling

Use this line if you’re outside Australia and need to contact Child Support.

New Zealand
Monday to Friday 8:30 am to 4:45 pm AEDT

This is a free call number.

All other countries
Monday to Friday 8:30 am to 4:45 pm AEDT

International call charges apply.

Alternative number
Monday to Friday 8:30 am to 4:45 pm AEDT

International call charges apply.

Grandparent, Foster and Kinship Carer Adviser line

Use this line if you’re a formal or informal carer providing ongoing care for children.

Monday to Friday 8:30 am to 4:30 pm

Overseas cases team

Use this line for help with a child support payment, if a child or parent lives overseas.

Read more about child support when parents and children live outside Australia.

Monday to Friday 8:30 am to 4:45 pm AEDT

International call charges apply.

Services Australia general phone numbers

National Relay Service

Use this line if you have a hearing or speech impairment and need to talk to us about Centrelink, Child Support or Medicare services or payments.

Read more about the National Relay Service on the Department of Infrastructure, Transport, Regional Development, Communications and the Arts website.

Monday to Friday 8 am to 6 pm AEST

Online Services Support Hotline

Use this line if you need help with your Centrelink or Medicare online account, Express Plus mobile app or myGov account.

  • Monday to Friday 7 am to 10 pm
  • Saturday and Sunday 10 am to 5 pm

When calling select:

  • option 1 for myGov enquiries
  • option 2 for a myGov linking code
  • option 3 for Centrelink online enquiries
  • option 4 for Medicare online enquiries.

If you’re outside Australia, call +61 1300 169 468.

International call charges apply.  

If you need help with your Child Support online account or Express Plus mobile app call the Child Support enquiry line.

Scams and Identity Theft Help Desk

Use this line if you think you’ve been scammed and need help, or to report identity theft.

Services Australia Feedback and Complaints Line

Use this line to submit a complaint, give a compliment or make a suggestion to improve our Centrelink, Child Support or Medicare services.

Monday to Friday 8 am to 5 pm

When calling select:

  • option 1 for Centrelink
  • option 2 for Child Support
  • option 3 for Medicare.

Services Australia Fraud Tip-off Line

Use this line if you suspect someone may be committing fraud against Centrelink, Medicare or Child Support.

Read more about reporting fraud.

Monday to Friday 8 am to 5 pm

Page last updated: 11 December 2021