Public holiday reporting and payment dates

Office and call centre closures

Our service centres and most call centres will close over the Christmas and New Year holiday period.

We’ll be closed:

• Monday 25 December 2023
• Tuesday 26 December 2023
• Wednesday 27 December 2023
• Monday 1 January 2024.

Smaller service centres close for the entire Christmas and New Year holiday season from Friday 22 December 2023 to Tuesday 2 January 2024.

You can find more information on service centre closures on our find us page.

This means your reporting and payment dates may change and you’ll need to report early.

Your Centrelink online account will show your new reporting date for the Christmas and New Year reporting period.

You can also use the tables on this page to check the changes to reporting and payment dates.

If you have to report to get your payment

If the dates you need to report to us have changed due to public holidays, you must report on your new reporting date, so we can pay you.

When you report early, you’ll need to include what you expect to be paid for that reporting period. You must also do this for any other changes that may affect your payment. If you make a mistake, you can correct your report within 14 days, or when you next report.

You can choose to report after your reporting period if:

• you’re unsure of your employment income
• there are changes to your circumstances during your reporting period.

You can report once you know your employment income or the changes to your circumstances. We’ll pay you after you report to us.

If you don’t have to report to get your payment

If you don’t have to report to get your payment, we may pay you early. An early payment is your normal payment, just paid early.

We won’t delay payments because of a public holiday, but we may pay you earlier than normal.

When we make an early payment, we pay as close to and before your normal payment day. You’ll need to budget so this payment lasts until your next payment day.

Changes to Allowances reporting and payment dates

Reporting and payment dates have changed for all of these allowances:

• JobSeeker Payment
• Youth Allowance
• Farm Household Allowance
• Austudy
• Special Benefit
• Status Resolution Support Services Payment.

Changes to Pension reporting and payment dates

Reporting and payment dates have changed for all of these pensions:

• a families payment
• ABSTUDY
• Age Pension
• Assistance for Isolated Children
• Carer Allowance
• Carer Payment
• Disability Support Pension
• Double Orphan Pension.
• Parenting Payment
• Pensioner Education Supplement.

Using self service to report

You can use your Centrelink online account through myGov to do any of the following:

• report your income
• view your reporting dates for the next 12 weeks
• change some of your appointments
• apply for an advance payment
• request a document.

If you don’t have one, you can create a myGov account.

You can also report using our Express Plus mobile apps and phone self service.

You can still report your income to us, even when we’re closed. However, if you do this on a public holiday we’ll pay you after the public holiday.