Australian victim of terrorism overseas hotline
Use this line to discuss your special circumstances as an Australian victim of overseas terrorism.
Read more about the Australian Victim of Terrorism Overseas Payment.
International call charges apply.
BasicsCard balance enquiry line
Use this line to check your BasicsCard balance at any time.
You can also use any of the following:
- our online BasicsCard money balance enquiry service
- the Express Plus Centrelink mobile app
- your Centrelink online account through myGov – read our instructions to manage your BasicsCard money online
- BasicsCard kiosk, available in some locations in the Northern Territory.
BasicsCard general enquiry line
Use this line for BasicsCard general enquiries or to report your card lost or stolen.
Read more about:
Centrelink ABSTUDY line
Use this line if you get or are claiming ABSTUDY. Help for Aboriginal and Torres Strait Islander students and apprentices with ABSTUDY, Health Care Card or Pensioner Concession Card.
You can ask for an Indigenous interpreter and we will provide one for free. Interpreters are available in a range of Aboriginal and Torres Strait Islander languages.
Read more about:
If your payment has stopped, it may be because we need your parents’ or guardians’ income information. Read more about how they can update their income details online.
If you need help with another student payment call the Youth and Students line.
Centrelink compensation recovery
Use this line if you have queries about Centrelink Compensation Recovery.
Read more about Centrelink Compensation Recovery.
Centrelink debt recovery line
Use this line to discuss repaying an existing Centrelink debt.
If you identify as an Aboriginal and Torres Strait Islander Australian you can call the Centrelink Indigenous debt recovery line.
Read about Centrelink debts and overpayments.
Centrelink employment services line
Use this line if you need help with JobSeeker Payment, Youth Allowance for job seekers, Assurance of support for visa applicants, Health Care Card, Pensioner Concession Card or to talk with a social worker.
Read more about:
- JobSeeker Payment if you're 22 or older
- Special Benefit
- Assurance of Support for visa applicants
- Crisis Payment
- Centrelink debts and overpayments
- Social work services
- Health Care Card
- Pensioner Concession Card.
To report your income or tell us you've met your mutual obligation requirements, call the Centrelink Reporting Line.
Centrelink families line
Use this line if you need help with family payments, such as Family Tax Benefit, Child Care Subsidy, Parental Leave Pay, Foster Child Health Care Card, Health Care Card or Pensioner Concession Card.
Read more about:
If your child’s Youth Allowance payment has been suspended, it may be because we still need information about your income. We may have sent your child a letter asking for this in September or October, read how you can update your income details online.
Centrelink Indigenous call centre
Use this line if you’re an Aboriginal or Torres Strait Islander Australian and need help with our payments and services.
You can ask for an Indigenous interpreter and we will provide one for free. Interpreters are available in a range of Aboriginal and Torres Strait Islander languages.
For enquiries about the Youpla Support Program our opening hours are Monday to Friday 9 am to 5 pm AEST.
Centrelink Indigenous debt recovery line
Use this line if you’re an Aboriginal or Torres Strait Islander Australian and need help repaying a Centrelink debt.
You can ask for an Indigenous interpreter and we will provide one for free. Interpreters are available in a range of Aboriginal and Torres Strait Islander languages.
Read more about Centrelink debts and overpayments.
Centrelink international numbers
Use one of our specific country numbers if you’re outside Australia and need help with your Centrelink payment.
You can call these numbers Monday to Friday 8 am to 5 pm AEST (AEDT during daylight saving months)
Call +613 6222 3455 (calls to this number are not free) if either:
- you’re calling from a country not in the following list
- the international numbers listed are not available.
If you are in one of the following countries, you can use our free call numbers listed. The numbers may not be free from mobile or public phones.
Includes the provinces of Beijing, Tianjin, Hebei, Shanxi, Inner Mongolia, Heilongjiang, Liaoning, Jilin, Shandong and Henan.
Centrelink international services line
Use this line for help claiming a pension from another country.
Read more about our International Services.
If you’re overseas and you need help with your Centrelink payment either:
- call one of our international numbers
- write or fax us.
If you live in Australia and get a foreign pension, public holidays may cause a delay in getting your payment. Please call your overseas pension authority during their opening hours for information about their payments.
Centrelink multilingual phone service
Use this line to talk with a skilled bilingual Centrelink service officer.
We also have information in your language about our payments and services.
Centrelink older Australians line
Use this line if you’re an older Australian and need help with your Age Pension, Commonwealth Seniors Health Card, Pensioner Concession Card or another service.
Read more about:
Centrelink phone self service line
Use this self service line to manage your Centrelink business yourself. This is an automated service, where you select options using your phone keypad
You can:
- check payment information, such as past and future payments
- complete your Rent Assistance review
- apply for an advance payment
- hear your Working Credit or Income Bank balance
- ask for documents to be mailed to you.
Before your phone, make sure you have your CRN or CAN handy. When calling, you'll need a voiceprint. You can create one when you call. Read more about creating a voiceprint.
If you need to speak with a service officer, you will need to phone during office hours which are between 8am and 8pm Monday to Friday.
Centrelink reporting line
Use this line to report your employment income or tell us if you've met your mutual obligation requirements.
Before you can use this line you’ll need to create a voiceprint. Once you’ve done this you can tell us if you've met your mutual obligation requirements.
This line may be closed on some public holidays. Read about public holiday closures, reporting and payment arrangements.
If your child’s Youth Allowance payment has been suspended, it may be because we still need information about your income. We may have sent your child a letter asking for a parental income update in September or October. Read more about how to update parental income details.
Centrelink Assistance for Isolated Children line
Use this line if you’re a parent or carer of children who can't go to a local government school because of geographical isolation, disability or special needs.
Read more about the Assistance for Isolated Children Scheme.
Child bereavement and Double Orphan Pension helpdesk
Use this line for help following the death of a child, a child’s parent or enquiring about Double Orphan Pension payments.
Read more about:
When calling select:
- option 1 for child bereavement or bereavement claim
- option 2 for double orphan pension payments.
For any families enquiries call the Centrelink families line.
Disability, sickness and carers line
Use this line if you need help with your Disability Support Pension, Special Disability Trusts, Mobility Allowance, Carer Payment, Carer Allowance or Ex-Carer Allowance (Child) Health Care Card, Health Care Card or Pensioner Concession Card.
Read more about:
Emergency information line
Call this line if you’re affected by a natural disaster and need help to claim a payment.
Natural disaster payment support
Monday to Friday 8 am to 5 pm.
Farmer assistance hotline
Use this line if you need help with the Farm Household Allowance.
Read more about the Farm Household Allowance.
Grandparent, Foster and Kinship Carer Adviser line
Use this line if you’re a formal or informal carer providing ongoing care for children.
Read more about Grandparent, Foster and Kinship Carer Advisers.
Income Compliance line
Use this line if you need help with the Robodebt class action settlement or an income compliance refund.
Read more about the class action settlement.
Online services support hotline - Centrelink
Use this line if you need help with your Centrelink online account or Express Plus Centrelink mobile app.
When calling select option 3 for Centrelink online enquiries.
- Monday to Friday 8 am to 10 pm
- Saturday and Sunday 10 am to 5 pm
If you’re outside Australia, call +61 1300 169 468. International call charges apply.
If you need help linking your myGov account, including linking codes, call the myGov online services support hotline.
Services Australia Aged Care line
Use this line to talk about your aged care services, and home care package or aged care home costs.
For help with your Age Pension call the Centrelink older Australians line.
Read more about:
- getting an aged care calculation of your cost of care
- aged care financial hardship assistance
- accessing general information about My Aged Care services
- the My Aged Care face-to-face services.
Services Australia customer compliance line
Use one of our specific customer compliance lines if you need help with an income review.
Use this line if you have received a letter from us about Single Touch Payroll or need an explanation or review of an employment income debt raised before 1 July 2015.
Use this line for reviews of income from sources other than employment (such as businesses, interest, investments, assets).
SmartCard eIM hotline
Use this line for support with enhanced Income Management, your account and SmartCard.
Read more about Enhanced Income Management and SmartCard.
If you are a Traditional Credit Union (TCU) customer and need support with your enhanced Income Management account and TCU SmartCard, call the TCU.
Youth and students line
Use this line for help with payments for students, apprentices and trainees of any age, job seekers under 22 and help with a Low Income Health Care Card, Health Care Card or Pensioner Concession Card.
Read more about:
If your payment has stopped, it may be because we need your parents’ or guardians’ income information. Read more about how they can update their income details online.
If you need help with an ABSTUDY payment call the ABSTUDY line.
Waiting on your claim to be processed?
Claims take longer to process at the beginning of the semester when a lot of people claim at once.
Australian Immunisation Register
Use this line to request an immunisation history statement if you need proof of your vaccinations.
You can also get proof of your vaccinations online through your immunisation history statements.
You can print these statements or add your COVID-19 and and influenza (flu) immunisation history statement to a digital wallet.
If you call and ask us to post your statement, it may take up to 14 days to arrive.
Read more about:
- the Australian Immunisation Register
- Family Tax Benefit Part A or child care fee assistance immunisation requirements.
Australian Organ Donor Register
Use this line to register your decision to be an organ or tissue donor.
Continence Aids Payment Line
Use this line if you need help with the Continence Aids Payment Scheme.
Read more about the Continence Aids Payment Scheme.
COVID-19 Vaccine Claims Scheme
Use this line to get help if you’re applying for compensation under the COVID-19 Vaccine Claims Scheme.
Before calling us, read about the COVID-19 vaccine claims scheme.
Disaster Health Care Assistance Scheme Enquiry Line
Use this line if you've been a victim of terrorism or a natural disaster and need help with out of pocket health costs.
Read more about the Disaster Health Care Assistance Scheme.
Grandparent, Foster and Kinship Carer Adviser line
Use this line if you’re a formal or informal carer providing ongoing care for children.
Read more about Grandparent, Foster and Kinship Carer Advisers.
Healthcare Identifiers Service
Use this line to contact the Healthcare Identifiers Service.
Read more about the Healthcare Identifiers Service.
Indigenous Access Line
Use this line if you're an Aboriginal or Torres Strait Islander Australian and need help with a Medicare service or payment.
Medicare Compensation Recovery Team
Use this line to talk with us if you need more information about Medicare Compensation Recovery.
Before calling us, read about Medicare Compensation Recovery.
Medicare Debt Recovery
Use this line if you have a Medicare debt.
Medicare Entitlement Statement (MES)
Use this line if you need help getting your Medicare Entitlement Statement.
Read more about the Medicare Entitlement Statement (MES) and claiming the Medicare levy exemption.
If you're outside Australia, call +61 1300 300 271
International call charges apply.
Medicare - International Calling
Use this line if you're outside Australia and need help with a Medicare service or payment.
Medicare program
Use this line if you need help with a claim, enrolments, ordering a new card or have a Medicare general enquiry. Let us know if you need an interpreter and we’ll arrange one for free.
- Monday to Friday 7 am to 10 pm
- Saturday and Sunday 7 am to 7 pm
Medicare telephone claims
Use this line if you want to make a Medicare claim and live in a remote or rural area with limited internet access or can’t attend a Service Centre.
If you have access to the internet, you can make a claim using your Medicare online account.
- Monday to Friday 7 am to 10 pm
- Saturday and Sunday 7 am to 7 pm
Online services support hotline - Medicare
Use this line if you need help with your Medicare online account or Express Plus Medicare mobile app.
When calling select option 4 for Medicare online enquiries.
- Monday to Friday 7 am to 10 pm
- Saturday and Sunday 10 am to 5 pm
If you’re outside Australia, call +61 1300 169 468. International call charges apply.
If you need help linking your myGov account, including linking codes, call the myGov online services support hotline.
PBS Service
Use this line if you need help with the Pharmaceutical Benefits Scheme (PBS).
Read more about the Pharmaceutical Benefits Scheme.
When calling select:
- option 1 for concession and Medicare entitlement enquiries
- option 2 for payment, PBS stationery and general enquiries.
Pharmaceutical Benefits Scheme - taking or sending medicine overseas
Use this line if you need help managing your Pharmaceutical Benefits Scheme (PBS) medicine overseas.
Read more about taking or sending PBS medicine overseas.
Child Support enquiry line
Use this line if you have a question about child support or need to report a change in your circumstances. Let us know if you need an interpreter and we’ll arrange one for free.
If you need help with the cost of child care, known as Child Care Subsidy (CCS), please call the Centrelink families line.
Read more about:
Child Support Government EasyPay Service
Use this line to make child support payments using Visa or Mastercard.
Child Support Info Service
Use this line for information about child support payments. This is an automated service.
Child Support international calling
Use this line if you’re outside Australia and need to contact Child Support.
International call charges apply.
International call charges apply.
Grandparent, Foster and Kinship Carer Adviser line
Use this line if you’re a formal or informal carer providing ongoing care for children.
Read more about Grandparent, Foster and Kinship Carer Advisers.
Overseas cases team
Use this line for help with a child support payment, if a child or parent lives overseas.
Read more about child support when parents and children live outside Australia.
Online Services Support Hotline - myGov
Use this line if you need help with your myGov account or assistance linking your myGov account.
When calling select:
- option 1 for myGov enquiries
- option 2 for a myGov linking code
- Monday to Friday 7 am to 10 pm
- Saturday and Sunday 10 am to 5 pm
If you’re outside Australia, call +61 1300 169 468. International call charges apply.
For Medicare select option 4. For Centrelink select option 3. For Child Support call the Child Support enquiry line.
Scams and Identity Theft Helpdesk
Use this line if you think you’ve been scammed and need help, or to report identity theft.
Services Australia Feedback and Complaints Line
Use this line to submit a complaint, give a compliment or make a suggestion to improve our Centrelink, Child Support or Medicare services.
Read more about how to provide feedback, suggestions or make a complaint.
When calling select:
- option 1 for Centrelink
- option 2 for Child Support
- option 3 for Medicare.
Services Australia Fraud Tip-off Line
Use this line if you suspect someone may be committing fraud against Medicare, Centrelink or Child Support.
Read more about reporting fraud.