Phone us

Call us for information about payments and services for Medicare, Centrelink, or Child Support.

 

Centrelink phone numbers


Self service

Centrelink phone self-service

7 days a week
24 hours a day

136 240

You can:

You can ask for document copies, such as income statements or replacement concession or health care cards.

Centrelink reporting

7 days a week
24 hours a day

133 276

You can:

Online Services Support Hotline

Mon – Fri: 7 am – 10 pm
Sat – Sun: 10 am – 5 pm

132 307

Get help using your Centrelink online account or Express Plus Centrelink mobile app.


Phone numbers

Subject Option Operating hours Phone number
Assurance of Support for visa applicants Assurance of Support Mon – Fri
8 am – 5 pm
132 850
Aboriginal and Torres Strait Islander Australians Centrelink Indigenous Call Centre Mon – Fri
8 am – 5 pm
1800 136 380
Repayment of a Centrelink debt Mon – Fri
8 am – 5 pm
1800 138 193
BasicsCard BasicsCard balance enquiry 7 days a week
24 hours a day
1800 057 111
BasicsCard general enquiries
BasicsCard lost or stolen
7 days a week
24 hours a day
1800 132 594
Bereavement What to do following a death Mon – Fri
8 am – 5 pm
132 300
Widow Allowance Mon – Fri
8 am – 8 pm (local)
132 850
Cashless Debit Card Cashless Debit Card
enquiries and support
Mon – Fri
8:30 am – 5 pm
1800 252 604
Carers Carer Payment and Carer Allowance Mon – Fri
8 am – 5 pm
132 717
Centrelink Compensation Recovery team Centrelink Compensation Recovery Mon – Fri
8 am – 5 pm
1800 777 653
Centrelink debt Repayment of a Centrelink debt Mon – Fri
8 am – 5 pm
1800 076 072
Complaints and feedback Provide feedback, suggestions or make a complaint Mon – Fri
8 am – 5 pm
1800 132 468
Customer Compliance Compliance Program Mon – Fri
8 am – 5 pm
1800 086 400
Declared disaster support Pandemic Leave Disaster Payment
Bushfires
Mon – Fri
8 am – 5 pm
180 22 66
Families Child Care Subsidy
Dad and Partner Pay
Double Orphan Pension
Family Tax Benefit
Parental Leave Pay
Parenting Payment
Mon – Fri
8 am – 8 pm
136 150
Farmers and their partners Farmer Assistance hotline
Farm Household Allowance
Mon – Fri
8 am – 8 pm
132 316
Financial Information Service (FIS) Information on financial matters Mon – Fri
8 am – 5 pm
132 300
Foreign exchange Information about foreign exchange rates Mon – Fri
8 am – 5 pm
1800 050 041
Help in an emergency Crisis Payment and Special Benefit Mon – Fri
8 am – 5 pm
132 850
Income Management Income Management Mon – Fri
8 am – 5 pm
1800 132 594
International Services International Services call centre Mon – Fri
8 am – 5 pm
131 673
Job seekers
Visit the jobactive website if you recently got an SMS about the gradual return of mutual obligations. You don’t need to call us.
JobSeeker Payment - 22 years of age and over
Special Benefit and Employment Services Providers

Mon – Fri
8 am – 5 pm

132 850
Youth Allowance - job seeker under 22 years of age Mon – Fri
8 am – 5 pm
132 490
Additional Child Care Subsidy Transition to Work Mon – Fri
8 am – 8 pm
136 150
Languages (Multilingual) Multilingual Phone Service - speak with a skilled bilingual service officer or read information in your language about our payments and services Mon – Fri
8 am – 5 pm
131 202
Low Income Health Care Card Low Income Health Care Card Mon – Fri
8 am – 5 pm
132 490
myGov myGov help desk - select option 1

Mon – Fri
7 am – 10 pm

Sat - Sun
10 am - 5 pm

132 307
Older Australians Age Pension
Commonwealth Seniors Health Card
Pensioner Concession Card
Pension Loans Scheme
Mon – Fri
8 am – 5 pm
132 300
Bereavement assistance
Widow B Pension
Wife Pension
Mon – Fri
8 am – 5 pm
132 300
People with disability Disability Support Pension
Mobility Allowance
Sickness Allowance
Mon – Fri
8 am – 5 pm
132 717
Reviews for earned income Compliance Program Mon – Fri
8 am – 5 pm
1800 194 053
Rural & remote Australians Assistance for Isolated Children Mon – Fri
8:00 am – 4:30 pm
132 318
Scams and identity theft Get help with a scam or report identity theft Mon – Fri
8 am – 5 pm
1800 941 126
Social work services Social work services
You can also call your regular payment line and ask to speak with a social worker.

Mon – Fri
8 am – 5 pm

132 850
Students & trainees Austudy
Low Income Health Care Card
Pensioner Education Supplement
Youth Allowance
Mon – Fri
8 am – 5 pm
132 490
ABSTUDY - Aboriginal and Torres Strait Islander students Mon – Fri
8 am – 5 pm
1800 132 317
Assistance for Isolated Children Mon – Fri
8:00 am – 4:30 pm
132 318
Australian Apprenticeships Mon – Fri
8 am – 5 pm
133 633
Tip-offs and fraud Report fraud Mon – Fri
9 am – 5 pm AEST
Line is closed on South Australian public holidays.
131 524

Medicare phone numbers

You can't enquire for a person over 14 years of age unless you have their consent.

Our Medicare general enquiries line has changed. Now when you call us, a friendly automated voice will ask what your call is about. All you need to do is answer and say what you want to do or what you need help with. We’ll direct you to the next step.

Subject Operating hours Phone number
Aboriginal and Torres Strait Islander Access Line Mon - Fri
8:30 am - 5:00 pm
1800 556 955
Aged Care Fee Assessments and Services Mon - Fri
8 am - 5 pm local time
1800 227 475
Australian Immunisation Register enquiries Mon - Fri
8 am - 5 pm local time
1800 653 809
Australian Organ Donor Register Mon - Fri
8:30 am - 5:00 pm local time
1800 777 203
Compensation Recovery - Medicare Mon - Fri
8:30 am - 5:00 pm AEST
132 127
Continence Aids Payment Scheme Mon - Fri
8:30 am - 5:00 pm AEST
1800 239 309
Disaster Health Care Assistance Scheme Mon - Fri
7:30 am - 5:00 pm AWST
1800 660 026
Healthcare Identifiers Service Mon - Fri
8:30 am - 5:00 pm local time
1300 361 457
Medicare Entitlement Statement (MES) Mon - Fri
8:30 am - 5:00 pm ACST
1300 300 271
+61 1300 300 271
International charges apply.
Medicare Debt Recovery Mon - Fri
8:00 am - 5:00 pm AEST
1800 037 635
This line is closed on NSW public holidays.
Medicare general enquiries 7 days a week
24 hours a day
132 011
myGov help desk - select option 1

Mon - Fri
7 am - 10 pm

Sat - Sun
10 am - 5 pm

132 307
Pharmaceutical Benefits Scheme - general enquiries 7 days a week
24 hours a day
132 290
Pharmaceutical Benefits Scheme - taking or sending medicine overseas 7 days a week
24 hours a day
1800 500 147
Provide feedback, suggestions or make a complaint Mon - Fri
8:30 am - 5:00 pm
1800 132 468
Scams and identity theft Mon - Fri
8 am - 5 pm
1800 941 126
Telephone claims 7 days a week
24 hours a day
1300 360 460
Tip-offs and fraud Mon – Fri
9 am – 5 pm AEST
Line is closed on South Australian public holidays.
131 524
Translating and Interpreting Service (TIS National) Mon - Fri
8 am - 5 pm
131 450

Child Support phone numbers

Our Child Support enquiries line has changed. Now when you call us, a friendly automated voice will ask what your call is about. All you need to do is answer and say what you want to do or what you need help with. We’ll direct you to the next step.

Subject Operating hours Phone number
Applying for child support and general enquiries including changes in circumstances Mon – Fri
8:30 am – 4:45 pm
131 272
Automated Child Support information service 7 days a week
24 hours a day
131 107
Child Support feedback and complaints line Mon – Fri
8:30 am – 4:45 pm
1800 132 468
Child Support Government EasyPay service 7 days a week
24 hours a day
1300 676 420
Child Support online accounts and Express Plus Child Support mobile app Mon – Fri
8:30 am – 4:45 pm
131 272
Child Support payment hotline Mon – Fri
8:30 am – 4:45 pm
1800 241 272
Hearing impaired assistance Mon – Fri
8:30 am - 4:45 pm
133 677
National Relay Service – Quote 131 272
1800 810 586
TTY
myGov help desk - select option 1

Mon – Fri
7 am – 10 pm

Sat - Sun
10 am - 5 pm

132 307
Overseas cases team Mon – Fri
8:30 am – 4:45 pm
+61 3 6216 0864
International charges apply.
Publications hotline Mon – Fri
8:30 am – 4:45 pm
1800 067 307
Scams and identity theft Mon – Fri
8 am – 5 pm
1800 941 126
Tip-offs and fraud Mon – Fri
9 am – 5 pm AEST
Line is closed on South Australian public holidays.
131 524
Translating and Interpreting Service (TIS National) Mon – Fri
8:30 am – 4:45 pm
131 450

Costs and public holidays

Call costs from your home phone from anywhere in Australia to a:

  • 13 number may vary depending on the call plan you have chosen from your telephone service provider
  • 1800 number (Freecall™) are free.

It’s best to call us on business days. Some of our telephone lines are either closed or have limited opening times on weekends and public holidays.

Extra help when calling us

We have extra help if you’re trying to contact us in your language or have a hearing or speech impairment. Read more about the extra help when calling us.

Recorded information

To save you time, you can refer to recorded information about our payments and services on 132 468.

International phone numbers

If you need to contact us from outside Australia, call us on one of our International phone numbers.

If you need help with myGov, call the relevant international number and ask to be transferred to the myGov help desk.

Page last updated: 11 September 2020