Phone us
Call us for information about payments and services for Medicare, Centrelink, or Child Support.
Centrelink phone numbers
ABSTUDY
Use this line if you get or are claiming ABSTUDY.
Australian Victim of Terrorism Overseas Hotline
Use this line to discuss your special circumstances as an Australian victim of overseas terrorism.
BasicsCard Balance Enquiry Line
Use this line to check your BasicsCard balance at any time.
BasicsCard General Enquiry Line
Use this line for BasicsCards general enquiries or to report your lost or stolen BasicsCard.
Cashless Debit Card Hotline
Use this line for support with your Cashless Debit Card.
Centrelink Australian Apprenticeships Line
Use this line if you need help with payments and services for Australian Apprentices.
Centrelink Compensation Recovery
Use this line if you have queries relating to Centrelink Compensation Recovery.
Centrelink Debt Recovery Line
Use this line to discuss a Centrelink debt.
Centrelink Employment Services Line
Use this line if you need help with payments for job seekers, Assurance of Support, or to talk with our social workers.
Centrelink Families Line
Use this line if you need help with family payments, such as Family Tax Benefit, Child Care Subsidy or Parental Leave Pay.
Centrelink Indigenous Call Centre
Use this line if you’re an Aboriginal or Torres Strait Islander Australian and need help with our payments and services.
Centrelink Indigenous Debt Recovery Line
Use this line if you’re an Aboriginal or Torres Strait Islander Australian and need help repaying a Centrelink debt.
Centrelink - International free call numbers
Use one of our free call numbers if you’re outside Australia and need help with your Centrelink payment.
Includes the provinces of Beijing, Tianjin, Hebei, Shanxi, Inner Mongolia, Heilongjiang, Liaoning, Jilin, Shandong and Henan.
Use this number if either:
- you’re calling from a country not listed above
- the international numbers listed are not available.
Calls to this number are not free. Calls from mobile phones may cost more.
Centrelink International Services Line
Use this line for help with an Australian pension while you're overseas or for help claiming a pension from another country if you live in Australia.
Centrelink Multilingual Phone Service
Use this line to talk with a skilled bilingual Centrelink service officer.
Centrelink Older Australians Line
Use this line if you’re an older Australian and need help with your Age Pension or another service.
Centrelink Phone Self Service Line
Use this line to manage your Centrelink business yourself.
When calling you will need a voiceprint. You can create one when you call. You'll need your CRN or CAN handy. Read more about creating a voiceprint.
Centrelink Reporting Line
Use this line to report your employment income or tell us if you've met your mutual obligation requirements.
Centrelink’s Assistance for Isolated Children Line
Use this line if you’re a parent or carer of children who can't go to a local government school because of geographical isolation, disability or special needs.
Disability, Sickness and Carers Line
Use this line if you need help with your Disability Support Pension, Mobility Allowance, Carers Payment or Carer Allowance.
Emergency Information Line
Use this line for help with claiming a disaster recovery payment, including the Pandemic Leave Disaster Payment.
Farmer Assistance Hotline
Use this line if you need help with the Farm Household Allowance.
MH17 Family Support Hotline
Use this line for help with the MH17 Family Support Package.
If you are outside Australia, call +61 2 8566 5659
International call charges apply.
Services Australia Customer Compliance Line
Use this line when you’re completing a compliance review.
Services Australia Foreign Income Line
Use this line for information about foreign exchange rates.
Services Australia Customer Compliance
Use this line if you need to talk to us about an income review.
Youth and Students Line
Use this line for help with payments for students, trainees and job seekers under 22.
Medicare phone numbers
Aged Care Line
Use this line if you need information about aged care services and fee assessments.
Australian Immunisation Register
Use this line if you need help with the Australian Immunisation Register.
Australian Organ Donor Register
Use this line to register your decision to be an organ or tissue donor.
Continence Aids Payment Line
Use this line if you need help with the Continence Aids Payment Scheme.
Disaster Health Care Assistance Scheme Enquiry Line
Use this line if you've been a victim of terrorism or a natural disaster and need help with out of pocket health costs.
Healthcare Identifiers Service
Use this line to contact the Healthcare Identifiers Service.
Indigenous Access Line
Use this line if you're an Aboriginal and Torres Strait Islander Australian and need help with a Medicare service or payment.
Medicare Compensation Recovery Team
Use this line to talk with the Medicare Compensation Recovery team.
Medicare Debt Recovery
Use this line if you have a Medicare debt.
Medicare Entitlement Statement (MES)
Use this line if you need help getting your Medicare Entitlement Statement.
If you're outside Australia, call +61 1300 300 271
International call charges apply.
Medicare - International Calling
Use this line if you're outside Australia and need help with a Medicare service or payment.
Medicare program
Use this line if you need help with a claim, ordering a new card or have a Medicare general enquiry.
Medicare Telephone claims
Use this line if you want to make a Medicare claim and live in a remote area with limited internet access.
PBS Service
Use this line if you need help with the Pharmaceutical Benefits Scheme.
When calling select:
- option 1 for concession and Medicare entitlement enquires
- option 2 for payment, PBS stationery and general enquires.
Pharmaceutical Benefits Scheme - taking or sending medicine overseas
Use this line if you need help managing your PBS medicine overseas.
Child Support phone numbers
Child Support Enquiry Line
Use this line if you have a question about child support or need to report a change in your circumstances.
Child Support Government EasyPay Service
Use this line to make child support payments using Visa or Mastercard.
Child Support Info Service
Use this line for information about child support payments. This is an automated service.
Child Support - International calling
Use this line if you’re outside Australia and need to contact Child Support.
Overseas Cases Team
Use this line for help with a child support payment, if a child or parent lives overseas.
Services Australia general phone numbers
National Relay Service
Use this line if you have a hearing or speech impairment and need to talk to us about Centrelink, Child Support or Medicare services or payments.
Online Services Support Hotline
Use this line if you need help with your Services Australia online account, Express Plus mobile app or myGov account.
- Monday to Friday 7 am to 10 pm
- Saturday and Sunday 10 am to 5 pm
When calling select:
- option 1 for myGov
- option 2 for linking codes for myGov and Centrelink
- option 3 for Centrelink
- option 4 for Medicare.
Scams and Identity Theft Help Desk
Use this line if you need help with a scam or to report identity theft.
Services Australia Feedback and Complaints Line
Use this line to submit a complaint, give a compliment or make a suggestion to improve our Centrelink, Child Support or Medicare services.
When calling select:
- option 1 for Centrelink
- option 2 for Child Support
- option 3 for Medicare.
Services Australia Fraud Tip-off Line
Use this line if you suspect someone may be committing fraud against Centrelink, Medicare or Child Support.
Translating and Interpreting Service (TIS National)
Use this line to talk to someone in your language about Child Support and Medicare services.
Page last updated: 2 October 2020
This information was printed 23 October 2020 from https://www.servicesaustralia.gov.au/individuals/contact-us/phone-us. It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.servicesaustralia.gov.au/individuals/site-notices when using this material.