Call us for information about payments and services for Medicare, Centrelink, or Child Support.
Aged Care Line
Use this line if you need information about aged care services and fee assessments.
Australian Immunisation Register
Use this line to get an immunisation history statement if you need proof of your vaccines.
If you call and ask us to post your immunisation history statement, it may take up to 14 days to arrive.
Read more about:
Australian Organ Donor Register
Use this line to register your decision to be an organ or tissue donor.
Continence Aids Payment Line
Use this line if you need help with the Continence Aids Payment Scheme.
Disaster Health Care Assistance Scheme Enquiry Line
Use this line if you've been a victim of terrorism or a natural disaster and need help with out of pocket health costs.
Healthcare Identifiers Service
Use this line to contact the Healthcare Identifiers Service.
Indigenous Access Line
Use this line if you're an Aboriginal and Torres Strait Islander Australian and need help with a Medicare service or payment.
Medicare Compensation Recovery Team
Use this line to talk with the Medicare Compensation Recovery team.
Medicare Debt Recovery
Use this line if you have a Medicare debt.
Medicare Entitlement Statement (MES)
Use this line if you need help getting your Medicare Entitlement Statement.
Medicare - International Calling
Use this line if you're outside Australia and need help with a Medicare service or payment.
Use this line if you need help with a claim, ordering a new card or have a Medicare general enquiry.
Medicare Telephone claims
Use this line if you want to make a Medicare claim and live in a remote area with limited internet access.
Use this line if you need help with the Pharmaceutical Benefits Scheme.
Pharmaceutical Benefits Scheme - taking or sending medicine overseas
Use this line if you need help managing your PBS medicine overseas.
Child Support Enquiry Line
Use this line if you have a question about child support or need to report a change in your circumstances.
Child Support Government EasyPay Service
Use this line to make child support payments using Visa or Mastercard.
Child Support Info Service
Use this line for information about child support payments. This is an automated service.
Child Support - International calling
Use this line if you’re outside Australia and need to contact Child Support.
This is a free call number.
International call charges apply.
International call charges apply.
Overseas Cases Team
Use this line for help with a child support payment, if a child or parent lives overseas.
National Relay Service
Use this line if you have a hearing or speech impairment and need to talk to us about Centrelink, Child Support or Medicare services or payments.
Online Services Support Hotline
Use this line if you need help with your Centrelink or Medicare online account, Express Plus mobile app or myGov account.
- Monday to Friday 7 am to 10 pm
- Saturday and Sunday 10 am to 5 pm
When calling select:
- option 1 for myGov
- option 2 for linking codes for myGov and Centrelink
- option 3 for Centrelink
- option 4 for Medicare.
If you’re outside Australia, call +61 1300 169 468. International call charges apply.
If you need help with your Child Support online account or Express Plus mobile app call the Child Support enquiry line.
Scams and Identity Theft Help Desk
Use this line if you need help with a scam or to report identity theft.
Services Australia Feedback and Complaints Line
Use this line to submit a complaint, give a compliment or make a suggestion to improve our Centrelink, Child Support or Medicare services.
Services Australia Fraud Tip-off Line
Use this line if you suspect someone may be committing fraud against Centrelink, Medicare or Child Support.
Translating and Interpreting Service (TIS National)
Use this line to talk to someone in your language about Child Support and Medicare services.
Page last updated: 11 February 2021
This information was printed 15 April 2021 from https://www.servicesaustralia.gov.au/individuals/contact-us/phone-us. It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.servicesaustralia.gov.au/individuals/site-notices when using this material.