Phone us

Coronavirus (COVID-19) support and payments

We’re experiencing high call volumes and long wait times.

There is financial assistance for people affected by coronavirus. This includes the Coronavirus Supplement and the Economic Support Payment.

If you still need to talk to us, you may want to try again later. You may also be able to use one of our self service options.

Easter holiday arrangements

We’ll close on Friday 10 April and Monday 13 April 2020 for the Easter holiday. Read more about public holiday closures, reporting and payment arrangements.

Our Job Seeker phone line will be available from 9 am to 5 pm AEST on Saturday 11 April and 9 am to 5 pm AEST on Easter Monday 13 April 2020.

Centrelink phone numbers

JobSeeker Payment 2020 changes

There are changes to the following payments:

Newstart Allowance
Sickness Allowance
Wife Pension
Bereavement Allowance
Widow B Pension
Partner Allowance.

Before you call about these payments use the JobSeeker Payment Guide to find out what you need to do.

Subject	Option	Operating hours	Phone number
Assurance of Support for visa applicants	Assurance of Support	Mon – Fri 8 am – 5 pm	132 850
BasicsCard	BasicsCard balance enquiry	7 days a week 24 hours a day	1800 057 111
BasicsCard	Income Management and BasicsCard enquiries	Mon – Fri 8 am – 5 pm	1800 132 594
Bereavement	Bereavement Allowance changed on 20 March 2020. Read about how this affects you.
	What to do following a death	Mon – Fri 8 am – 5 pm	132 300
	Widow Allowance	Mon – Fri 8 am – 8 pm (local)	132 850
Bushfire support	Support for people directly affected by bushfires	Mon - Fri 8 am - 5 pm (local)	180 22 66
Cashless Debit Card	Cashless Debit Card enquiries and support	Mon – Fri 8:30 am – 5 pm	1800 252 604
Carers	Carer Payment and Carer Allowance	Mon – Fri 8 am – 5 pm	132 717
Centrelink Compensation Recovery team	Centrelink Compensation Recovery	Mon – Fri 8 am – 5 pm	1800 777 653
Centrelink debt	Repayment of a Centrelink debt	Mon – Fri 8 am – 5 pm	1800 076 072
Centrelink employment services	Social work services	Mon – Fri 8 am – 5 pm	132 850
Centrelink online accounts and Express Plus Centrelink mobile apps	Online Services Support Hotline - select option 2 Centrelink online accounts Express Plus Centrelink mobile app	Mon – Fri 7 am – 10 pm Sat – Sun 10 am – 5 pm	132 307
Complaints and feedback	Provide feedback, suggestions or make a complaint	Mon – Fri 8 am – 5 pm	1800 132 468
Customer Compliance	Compliance Program	Mon – Fri 8 am – 5 pm	1800 086 400
Families	Child Care Subsidy Dad and Partner Pay Double Orphan Pension Family Tax Benefit Parental Leave Pay Parenting Payment	Mon – Fri 8 am – 8 pm	136 150
Farmers and their partners	Farmer Assistance hotline Farm Household Allowance	Mon – Fri 8 am – 8 pm	132 316
Financial Information Service (FIS)	Information on financial matters	Mon – Fri 8 am – 5 pm	132 300
Foreign exchange	Information about foreign exchange rates	Mon – Fri 8 am – 5 pm	1800 050 041
Help in an emergency	Crisis Payment and Special Benefit	Mon – Fri 8 am – 5 pm	132 850
Income Management	BasicsCard balance enquiry	7 days a week 24 hours a day	1800 057 111
Income Management	Income Management and BasicsCard balance enquiries	Mon – Fri 8 am – 5 pm	1800 132 594
Income reporting	Report income for payments	7 days a week 24 hours a day	133 276 (13 EARN)
Indigenous Australians	Centrelink Indigenous Call Centre	Mon – Fri 8 am – 5 pm	1800 136 380
Indigenous Australians	Repayment of a Centrelink debt	Mon – Fri 8 am – 5 pm	1800 138 193
International Services	International Services call centre	Mon – Fri 8 am – 5 pm	131 673
Job seekers	Newstart Allowance changed on 20 March 2020. Read about how this affects you.
	JobSeeker Payment - 22 years of age and over Special Benefit and Employment Services Providers	Mon – Fri 8 am – 8 pm Sat – Sun 9 am – 5 pm	132 850
	Youth Allowance - job seeker under 22 years of age	Mon – Fri 8 am – 5 pm	132 490
	Additional Child Care Subsidy Transition to Work	Mon – Fri 8 am – 8 pm	136 150
Languages (Multilingual)	Multilingual Phone Service - speak with a skilled bilingual service officer or read information in your language about our payments and services	Mon – Fri 8 am – 5 pm	131 202
Low Income Health Care Card	Low Income Health Care Card	Mon – Fri 8 am – 5 pm	132 490
myGov	myGov help desk - select option 1	Mon – Fri 7 am – 10 pm Sat - Sun 10 am - 5 pm	132 307
Older Australians	Age Pension Commonwealth Seniors Health Card Pensioner Concession Card Pension Loans Scheme	Mon – Fri 8 am – 5 pm	132 300
	Bereavement Allowance, Widow B and Wife Pension changed on 20 March 2020. Read about how this affects you.
	Bereavement assistance Widow B Pension Wife Pension	Mon – Fri 8 am – 5 pm	132 300
People with disability	Sickness Allowance changed on 20 March 2020. Read about how this affects you.
People with disability	Disability Support Pension Mobility Allowance Sickness Allowance	Mon – Fri 8 am – 5 pm	132 717
Phone self service	Access your account by phone	7 days a week 24 hours a day	136 240
Reviews for earned income	Compliance Program	Mon – Fri 8 am – 5 pm	1800 194 053
Rural & remote Australians	Assistance for Isolated Children	Mon – Fri 8:00 am – 4:30 pm	132 318
Scams and identity theft	Get help with a scam or report identity theft	Mon – Fri 8 am – 5 pm	1800 941 126
Students & trainees	Austudy Low Income Health Care Card Pensioner Education Supplement Youth Allowance	Mon – Fri 8 am – 5 pm	132 490
	ABSTUDY - Aboriginal and Torres Strait Islander students	Mon – Fri 8 am – 5 pm	1800 132 317
	Assistance for Isolated Children	Mon – Fri 8:00 am – 4:30 pm	132 318
	Australian Apprenticeships	Mon – Fri 8 am – 5 pm	133 633
Tip-offs and fraud	Report fraud	Mon – Fri 9 am – 5 pm AEST Line is closed on South Australian public holidays.	131 524

Medicare phone numbers

You can't enquire for a person over 14 years of age unless you have their consent.

Our Medicare general enquiries line has changed. Now when you call us, a friendly automated voice will ask what your call is about. All you need to do is answer and say what you want to do or what you need help with. We’ll direct you to the next step.

Subject	Operating hours	Phone number
Aboriginal and Torres Strait Islander Access Line	Mon - Fri 8:30 am - 5:00 pm	1800 556 955
Aged Care Fee Assessments and Services	Mon - Fri 8 am - 5 pm local time	1800 227 475
Australian Immunisation Register enquiries	Mon - Fri 8 am - 5 pm local time	1800 653 809
Australian Organ Donor Register	Mon - Fri 8:30 am - 5:00 pm local time	1800 777 203
Compensation Recovery - Medicare	Mon - Fri 8:30 am - 5:00 pm AEST	132 127
Continence Aids Payment Scheme	Mon - Fri 8:30 am - 5:00 pm AEST	1800 239 309
Disaster Health Care Assistance Scheme	Mon - Fri 7:30 am - 5:00 pm AWST	1800 660 026
Healthcare Identifiers Service	Mon - Fri 8:30 am - 5:00 pm local time	1300 361 457
Medicare Entitlement Statement (MES)	Mon - Fri 8:30 am - 5:00 pm ACST	1300 300 271 +61 1300 300 271 International charges apply.
Medicare Debt Recovery	Mon - Fri 8:00 am - 5:00 pm AEST	1800 037 635 This line is closed on NSW public holidays.
Medicare general enquiries	7 days a week 24 hours a day	132 011
myGov help desk - select option 1	Mon - Fri 7 am - 10 pm Sat - Sun 10 am - 5 pm	132 307
Pharmaceutical Benefits Scheme - general enquiries	7 days a week 24 hours a day	132 290
Pharmaceutical Benefits Scheme - taking or sending medicine overseas	7 days a week 24 hours a day	1800 500 147
Provide feedback, suggestions or make a complaint	Mon - Fri 8:30 am - 5:00 pm	1800 132 468
Scams and identity theft	Mon - Fri 8 am - 5 pm	1800 941 126
Telephone claims	7 days a week 24 hours a day	1300 360 460
Tip-offs and fraud	Mon – Fri 9 am – 5 pm AEST Line is closed on South Australian public holidays.	131 524
Translating and Interpreting Service (TIS National)	Mon - Fri 8 am - 5 pm	131 450

Child Support phone numbers

Our Child Support enquiries line has changed. Now when you call us, a friendly automated voice will ask what your call is about. All you need to do is answer and say what you want to do or what you need help with. We’ll direct you to the next step.

Subject	Operating hours	Phone number
Applying for child support and general enquiries including changes in circumstances	Mon – Fri 8:30 am – 4:45 pm	131 272
Automated Child Support information service	7 days a week 24 hours a day	131 107
Child Support feedback and complaints line	Mon – Fri 8:30 am – 4:45 pm	1800 132 468
Child Support Government EasyPay service	7 days a week 24 hours a day	1300 676 420
Child Support online accounts and Express Plus Child Support mobile app	Mon – Fri 8:30 am – 4:45 pm	131 272
Child Support payment hotline	Mon – Fri 8:30 am – 4:45 pm	1800 241 272
Hearing impaired assistance	Mon – Fri 8:30 am - 4:45 pm	133 677 National Relay Service – Quote 131 272 1800 810 586 TTY
myGov help desk - select option 1	Mon – Fri 7 am – 10 pm Sat - Sun 10 am - 5 pm	132 307
Overseas cases team	Mon – Fri 8:30 am – 4:45 pm	+61 3 6216 0864 International charges apply.
Publications hotline	Mon – Fri 8:30 am – 4:45 pm	1800 067 307
Scams and identity theft	Mon – Fri 8 am – 5 pm	1800 941 126
Tip-offs and fraud	Mon – Fri 9 am – 5 pm AEST Line is closed on South Australian public holidays.	131 524
Translating and Interpreting Service (TIS National)	Mon – Fri 8:30 am – 4:45 pm	131 450

Costs and public holidays

Call costs from your home phone from anywhere in Australia to a:

13 number may vary depending on the call plan you have chosen from your telephone service provider
1800 number (Freecall™) are free.

It’s best to call us on business days. Some of our telephone lines are either closed or have limited opening times on weekends and public holidays.

Extra help when calling us

We have extra help if you’re trying to contact us in your language or have a hearing or speech impairment. Read more about the extra help when calling us.

Recorded information

To save you time, you can refer to recorded information about our payments and services on 132 468.

International phone numbers

If you need to contact us from outside Australia, call us on one of our International phone numbers.

If you need help with myGov, call the relevant international number and ask to be transferred to the myGov help desk.

Page last updated: 9 April 2020