Phone us
Call us for information about payments and services for Medicare, Centrelink, or Child Support.
Coronavirus (COVID-19) support and payments
We’re experiencing high call volumes and long wait times.
You can now do all of the following online through myGov:
- confirm your identity
- get a Centrelink Reference Number (CRN)
- create a Centrelink online account
- link your Centrelink online account to myGov.
You don’t need to call or visit us to do any of these things.
There is financial assistance for people affected by coronavirus. This includes the Coronavirus Supplement and the Economic Support Payment.
Centrelink phone numbers
JobSeeker Payment 2020 changes
There are changes to the following payments:
- Newstart Allowance
- Sickness Allowance
- Wife Pension
- Bereavement Allowance
- Widow B Pension
- Partner Allowance.
Before you call about these payments use the JobSeeker Payment Guide to find out what you need to do.
Self service
Centrelink phone self-service
7 days a week
24 hours a day
You can:
- check payment information, such as past and future payments
- update your family income estimate
- complete your Rent Assistance review
- apply for an advance payment
- hear your Working Credit or Income Bank balance
- ask for a mailed copy of documents.
You can ask for document copies, such as income statements or replacement concession or health care cards.
Centrelink reporting
7 days a week
24 hours a day
You can:
- report your employment income
- tell us if you've met your Mutual Obligation Requirements in your Job Plan.
Phone numbers
| Subject | Option | Operating hours | Phone number | |
|---|---|---|---|---|
| Assurance of Support for visa applicants | Assurance of Support | Mon – Fri 8 am – 5 pm |
132 850 | |
| BasicsCard | BasicsCard balance enquiry | 7 days a week 24 hours a day |
1800 057 111 | |
| Income Management BasicsCard enquiries BasicsCard lost or stolen |
7 days a week 24 hours a day |
1800 132 594 | ||
| Bereavement |
Bereavement Allowance changed on 20 March 2020. Read about how this affects you.
|
|||
| What to do following a death | Mon – Fri 8 am – 5 pm |
132 300 | ||
| Widow Allowance | Mon – Fri 8 am – 8 pm (local) |
132 850 | ||
| Bushfire support | Support for people directly affected by bushfires |
Mon - Fri |
180 22 66 | |
| Cashless Debit Card | Cashless Debit Card enquiries and support |
Mon – Fri 8:30 am – 5 pm |
1800 252 604 | |
| Carers | Carer Payment and Carer Allowance | Mon – Fri 8 am – 5 pm |
132 717 | |
| Centrelink Compensation Recovery team | Centrelink Compensation Recovery | Mon – Fri 8 am – 5 pm |
1800 777 653 | |
| Centrelink debt | Repayment of a Centrelink debt | Mon – Fri 8 am – 5 pm |
1800 076 072 | |
| Complaints and feedback | Provide feedback, suggestions or make a complaint | Mon – Fri 8 am – 5 pm |
1800 132 468 | |
| Customer Compliance | Compliance Program | Mon – Fri 8 am – 5 pm |
1800 086 400 | |
| Families | Child Care Subsidy Dad and Partner Pay Double Orphan Pension Family Tax Benefit Parental Leave Pay Parenting Payment |
Mon – Fri 8 am – 8 pm |
136 150 | |
| Farmers and their partners | Farmer Assistance hotline Farm Household Allowance |
Mon – Fri 8 am – 8 pm |
132 316 | |
| Financial Information Service (FIS) | Information on financial matters | Mon – Fri 8 am – 5 pm |
132 300 | |
| Foreign exchange | Information about foreign exchange rates | Mon – Fri 8 am – 5 pm |
1800 050 041 | |
| Help in an emergency | Crisis Payment and Special Benefit | Mon – Fri 8 am – 5 pm |
132 850 | |
| Income Management | BasicsCard balance enquiry | 7 days a week 24 hours a day |
1800 057 111 | |
| Income Management and BasicsCard balance enquiries | Mon – Fri 8 am – 5 pm |
1800 132 594 | ||
| Indigenous Australians | Centrelink Indigenous Call Centre | Mon – Fri 8 am – 5 pm |
1800 136 380 | |
| Repayment of a Centrelink debt | Mon – Fri 8 am – 5 pm |
1800 138 193 | ||
| International Services | International Services call centre | Mon – Fri 8 am – 5 pm |
131 673 | |
| Job seekers |
Newstart Allowance changed on 20 March 2020. Read about how this affects you.
|
|||
| JobSeeker Payment - 22 years of age and over Special Benefit and Employment Services Providers |
Mon – Fri |
132 850 | ||
| Youth Allowance - job seeker under 22 years of age | Mon – Fri 8 am – 5 pm |
132 490 | ||
| Additional Child Care Subsidy Transition to Work | Mon – Fri 8 am – 8 pm |
136 150 | ||
| Languages (Multilingual) | Multilingual Phone Service - speak with a skilled bilingual service officer or read information in your language about our payments and services | Mon – Fri 8 am – 5 pm |
131 202 | |
| Low Income Health Care Card | Low Income Health Care Card | Mon – Fri 8 am – 5 pm |
132 490 | |
| myGov | myGov help desk - select option 1 |
Mon – Fri Sat - Sun |
132 307 | |
| Older Australians | Age Pension Commonwealth Seniors Health Card Pensioner Concession Card Pension Loans Scheme |
Mon – Fri 8 am – 5 pm |
132 300 | |
|
Bereavement Allowance, Widow B and Wife Pension changed on 20 March 2020. Read about how this affects you.
|
||||
| Bereavement assistance Widow B Pension Wife Pension |
Mon – Fri 8 am – 5 pm |
132 300 | ||
| People with disability |
Sickness Allowance changed on 20 March 2020. Read about how this affects you.
|
|||
| Disability Support Pension Mobility Allowance Sickness Allowance |
Mon – Fri 8 am – 5 pm |
132 717 | ||
| Reviews for earned income | Compliance Program | Mon – Fri 8 am – 5 pm |
1800 194 053 | |
| Rural & remote Australians | Assistance for Isolated Children | Mon – Fri 8:00 am – 4:30 pm |
132 318 | |
| Scams and identity theft | Get help with a scam or report identity theft | Mon – Fri 8 am – 5 pm |
1800 941 126 | |
| Social work services | Social work services You can also call your regular payment line and ask to speak with a social worker. |
Mon – Fri 8 am – 5 pm |
132 850 | |
| Students & trainees | Austudy Low Income Health Care Card Pensioner Education Supplement Youth Allowance |
Mon – Fri 8 am – 5 pm |
132 490 | |
| ABSTUDY - Aboriginal and Torres Strait Islander students | Mon – Fri 8 am – 5 pm |
1800 132 317 | ||
| Assistance for Isolated Children | Mon – Fri 8:00 am – 4:30 pm |
132 318 | ||
| Australian Apprenticeships | Mon – Fri 8 am – 5 pm |
133 633 | ||
| Tip-offs and fraud | Report fraud | Mon – Fri 9 am – 5 pm AEST Line is closed on South Australian public holidays. |
131 524 | |
Medicare phone numbers
You can't enquire for a person over 14 years of age unless you have their consent.
Our Medicare general enquiries line has changed. Now when you call us, a friendly automated voice will ask what your call is about. All you need to do is answer and say what you want to do or what you need help with. We’ll direct you to the next step.
| Subject | Operating hours | Phone number |
|---|---|---|
| Aboriginal and Torres Strait Islander Access Line | Mon - Fri 8:30 am - 5:00 pm |
1800 556 955 |
| Aged Care Fee Assessments and Services | Mon - Fri 8 am - 5 pm local time |
1800 227 475 |
| Australian Immunisation Register enquiries | Mon - Fri 8 am - 5 pm local time |
1800 653 809 |
| Australian Organ Donor Register | Mon - Fri 8:30 am - 5:00 pm local time |
1800 777 203 |
| Compensation Recovery - Medicare | Mon - Fri 8:30 am - 5:00 pm AEST |
132 127 |
| Continence Aids Payment Scheme | Mon - Fri 8:30 am - 5:00 pm AEST |
1800 239 309 |
| Disaster Health Care Assistance Scheme | Mon - Fri 7:30 am - 5:00 pm AWST |
1800 660 026 |
| Healthcare Identifiers Service | Mon - Fri 8:30 am - 5:00 pm local time |
1300 361 457 |
| Medicare Entitlement Statement (MES) | Mon - Fri 8:30 am - 5:00 pm ACST |
1300 300 271 +61 1300 300 271 International charges apply. |
| Medicare Debt Recovery | Mon - Fri 8:00 am - 5:00 pm AEST |
1800 037 635 This line is closed on NSW public holidays. |
| Medicare general enquiries | 7 days a week 24 hours a day |
132 011 |
| myGov help desk - select option 1 |
Mon - Fri Sat - Sun |
132 307 |
| Pharmaceutical Benefits Scheme - general enquiries | 7 days a week 24 hours a day |
132 290 |
| Pharmaceutical Benefits Scheme - taking or sending medicine overseas | 7 days a week 24 hours a day |
1800 500 147 |
| Provide feedback, suggestions or make a complaint | Mon - Fri 8:30 am - 5:00 pm |
1800 132 468 |
| Scams and identity theft | Mon - Fri 8 am - 5 pm |
1800 941 126 |
| Telephone claims | 7 days a week 24 hours a day |
1300 360 460 |
| Tip-offs and fraud | Mon – Fri 9 am – 5 pm AEST Line is closed on South Australian public holidays. |
131 524 |
| Translating and Interpreting Service (TIS National) | Mon - Fri 8 am - 5 pm |
131 450 |
Child Support phone numbers
Our Child Support enquiries line has changed. Now when you call us, a friendly automated voice will ask what your call is about. All you need to do is answer and say what you want to do or what you need help with. We’ll direct you to the next step.
| Subject | Operating hours | Phone number |
|---|---|---|
| Applying for child support and general enquiries including changes in circumstances | Mon – Fri 8:30 am – 4:45 pm |
131 272 |
| Automated Child Support information service | 7 days a week 24 hours a day |
131 107 |
| Child Support feedback and complaints line | Mon – Fri 8:30 am – 4:45 pm |
1800 132 468 |
| Child Support Government EasyPay service | 7 days a week 24 hours a day |
1300 676 420 |
| Child Support online accounts and Express Plus Child Support mobile app | Mon – Fri 8:30 am – 4:45 pm |
131 272 |
| Child Support payment hotline | Mon – Fri 8:30 am – 4:45 pm |
1800 241 272 |
| Hearing impaired assistance | Mon – Fri 8:30 am - 4:45 pm |
133 677 National Relay Service – Quote 131 272 1800 810 586 TTY |
| myGov help desk - select option 1 |
Mon – Fri Sat - Sun |
132 307 |
| Overseas cases team | Mon – Fri 8:30 am – 4:45 pm |
+61 3 6216 0864 International charges apply. |
| Publications hotline | Mon – Fri 8:30 am – 4:45 pm |
1800 067 307 |
| Scams and identity theft | Mon – Fri 8 am – 5 pm |
1800 941 126 |
| Tip-offs and fraud | Mon – Fri 9 am – 5 pm AEST Line is closed on South Australian public holidays. |
131 524 |
| Translating and Interpreting Service (TIS National) | Mon – Fri 8:30 am – 4:45 pm |
131 450 |
Costs and public holidays
Call costs from your home phone from anywhere in Australia to a:
- 13 number may vary depending on the call plan you have chosen from your telephone service provider
- 1800 number (Freecall™) are free.
It’s best to call us on business days. Some of our telephone lines are either closed or have limited opening times on weekends and public holidays.
Extra help when calling us
We have extra help if you’re trying to contact us in your language or have a hearing or speech impairment. Read more about the extra help when calling us.
Recorded information
To save you time, you can refer to recorded information about our payments and services on 132 468.
International phone numbers
If you need to contact us from outside Australia, call us on one of our International phone numbers.
If you need help with myGov, call the relevant international number and ask to be transferred to the myGov help desk.
Page last updated: 7 May 2020
This information was printed 22 May 2020 from https://www.servicesaustralia.gov.au/individuals/contact-us/phone-us. It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.servicesaustralia.gov.au/individuals/site-notices when using this material.