Phone us

Call us for information about payments and services for Medicare, Centrelink, or Child Support.

We’ll close on Friday 25 December, Monday 28 December and Tuesday 29 December 2020 for Christmas. We’ll also close on Friday 1 January 2021 for the New Year holiday. Read about public holiday closures, reporting and payment arrangements.

Centrelink phone numbers

Medicare phone numbers

Aged Care Line

Use this line if you need information about aged care services and fee assessments.

Read more about getting help with aged care.

Monday to Friday 8 am to 5 pm

Australian Immunisation Register

Use this line if you need help with the Australian Immunisation Register.

Monday to Friday 8 am to 5 pm

Australian Organ Donor Register

Use this line to register your decision to be an organ or tissue donor.

Monday to Friday 8:30 am to 5 pm

Continence Aids Payment Line

Use this line if you need help with the Continence Aids Payment Scheme.

Read more about the Continence Aids Payment Scheme.

Monday to Friday 8:30 am to 5 pm AEST

Disaster Health Care Assistance Scheme Enquiry Line

Use this line if you've been a victim of terrorism or a natural disaster and need help with out of pocket health costs.

Monday to Friday 7:30 am to 5 pm AWST

Healthcare Identifiers Service

Use this line to contact the Healthcare Identifiers Service.

Read more about the Healthcare Identifiers Service.

Monday to Friday 8:30 am to 5 pm AEST

Indigenous Access Line

Use this line if you're an Aboriginal and Torres Strait Islander Australian and need help with a Medicare service or payment.

Monday to Friday 8:30 am to 5 pm

Medicare Compensation Recovery Team

Use this line to talk with the Medicare Compensation Recovery team.

Monday to Friday 8:30 am to 5 pm AEST

Medicare Debt Recovery

Use this line if you have a Medicare debt.

Monday to Friday 8 am to 5 pm AEST

This line is closed on NSW public holidays.

Medicare Entitlement Statement (MES)

Use this line if you need help getting your Medicare Entitlement Statement.

Read more about the Medicare Entitlement Statement (MES) and claiming the Medicare levy exemption.

Monday to Friday 8:30 am to 5 pm ACST

If you're outside Australia, call +61 1300 300 271
International call charges apply.

Medicare - International Calling

Use this line if you're outside Australia and need help with a Medicare service or payment.

Monday to Friday 9 am to 5 pm AEST

International call charges apply.

Medicare program

Use this line if you need help with a claim, ordering a new card or have a Medicare general enquiry.

7 days a week 24 hours a day

Medicare Telephone claims

Use this line if you want to make a Medicare claim and live in a remote area with limited internet access.

7 days a week 24 hours a day

PBS Service

Use this line if you need help with the Pharmaceutical Benefits Scheme.

Read more about the Pharmaceutical Benefits Scheme.

7 days a week 24 hours a day

When calling select:

  • option 1 for concession and Medicare entitlement enquires
  • option 2 for payment, PBS stationery and general enquires.

Pharmaceutical Benefits Scheme - taking or sending medicine overseas

Use this line if you need help managing your PBS medicine overseas.

7 days a week 24 hours a day

Child Support phone numbers

Child Support Enquiry Line

Use this line if you have a question about child support or need to report a change in your circumstances.

Monday to Friday 8:30 am to 4:45 pm
Alternative number

Child Support Government EasyPay Service

Use this line to make child support payments using Visa or Mastercard.

7 days a week 24 hours a day

Child Support Info Service

Use this line for information about child support payments. This is an automated service.

7 days a week 24 hours a day

Child Support - International calling

Use this line if you’re outside Australia and need to contact Child Support.

New Zealand
Monday to Friday 8:30 am to 4:45 pm AEST

This is a free call number.

All other countries
Monday to Friday 8:30 am to 4:45 pm AEST

International call charges apply.

Alternative number
Monday to Friday 8:30 am to 4:45 pm AEST

International call charges apply.

Overseas Cases Team

Use this line for help with a child support payment, if a child or parent lives overseas.

Read more about child support when parents and children live outside Australia.

Monday to Friday 8:30 am to 4:45 pm AEST

International call charges apply.

Services Australia general phone numbers

National Relay Service

Use this line if you have a hearing or speech impairment and need to talk to us about Centrelink, Child Support or Medicare services or payments.

Read more about the National Relay Service.

Monday to Friday 8 am to 6 pm

Online Services Support Hotline

Use this line if you need help with your Services Australia online account, Express Plus mobile app or myGov account.

  • Monday to Friday 7 am to 10 pm
  • Saturday and Sunday 10 am to 5 pm

When calling select:

  • option 1 for myGov
  • option 2 for linking codes for myGov and Centrelink
  • option 3 for Centrelink
  • option 4 for Medicare.

Scams and Identity Theft Help Desk

Use this line if you need help with a scam or to report identity theft.

Services Australia Feedback and Complaints Line

Use this line to submit a complaint, give a compliment or make a suggestion to improve our Centrelink, Child Support or Medicare services.

Monday to Friday 8 am to 5 pm

When calling select:

  • option 1 for Centrelink
  • option 2 for Child Support
  • option 3 for Medicare.

Services Australia Fraud Tip-off Line

Use this line if you suspect someone may be committing fraud against Centrelink, Medicare or Child Support.

Read more about reporting fraud.

Monday to Friday 8:30 am to 4:30 pm ACST

Line is closed on South Australian public holidays.

Translating and Interpreting Service (TIS National)

Use this line to talk to someone in your language about Child Support and Medicare services.

Read more about the TIS National Service.

Monday to Friday 8 am to 5 pm

Page last updated: 25 November 2020