Phone us
Call us for information about payments and services for Medicare, Centrelink, or Child Support.
The Australian Government has announced changes to the COVID-19 Disaster Payment - NSW. You don’t need to do anything now. Please don’t call or visit us. We’ll have more information soon.
Centrelink phone numbers
Australian victim of terrorism overseas hotline
Use this line to discuss your special circumstances as an Australian victim of overseas terrorism.
Read more about the Australian Victim of Terrorism Overseas Payment.
International call charges apply.
BasicsCard balance enquiry line
Use this line to check your BasicsCard balance at any time.
BasicsCard general enquiry line
Use this line for BasicsCards general enquiries or to report your lost or stolen BasicsCard.
Read more about:
Cashless Debit Card hotline
Use this line for support with your Cashless Debit Card.
Read more about Cashless Debit Cards.
Centrelink ABSTUDY line
Use this line if you get or are claiming ABSTUDY – help for Aboriginal and Torres Strait Islander students and apprentices.
Read more about ABSTUDY.
If you need help with another student payment call the Youth and Students line.
If you’ve lodged your ABSTUDY claim online, you can track its progress in your Centrelink online account through myGov or the Express Plus Centrelink mobile app.
You should also check if there are outstanding tasks you need to complete before we can finalise your claim. Your claim may take longer if you don’t complete these tasks.
Centrelink Australian apprenticeships line
Use this line if you need help with payments and services for Australian Apprentices.
Read more about payments and services for Australian Apprentices.
Centrelink compensation recovery
Use this line if you have queries relating to Centrelink Compensation Recovery.
Read more about Centrelink Compensation Recovery.
Centrelink debt recovery line
Use this line to discuss repaying an existing Centrelink debt.
If you identify as an Aboriginal and Torres Strait Islander Australian you can call the Centrelink Indigenous Debt recovery Line.
Read about Centrelink debt and overpayment.
Centrelink employment services line
Use this line if you need help with payments for job seekers, Assurance of Support, or to talk with our social workers.
Read more about:
- JobSeeker Payment - 22 years of age and over
- Special Benefit and Employment Services Providers
- Assurance of Support for visa applicants
- Crisis Payment
- Special Benefit
- Centrelink debts and overpayments
- Social work services.
Centrelink families line
Use this line if you need help with family payments, such as Family Tax Benefit, Child Care Subsidy or Parental Leave Pay.
Read more about:
Centrelink Indigenous call centre
Use this line if you’re an Aboriginal or Torres Strait Islander Australian and need help with our payments and services.
Centrelink Indigenous debt recovery line
Use this line if you’re an Aboriginal or Torres Strait Islander Australian and need help repaying a Centrelink debt.
Read more about Centrelink debts and overpayments.
Centrelink - International free call numbers
Use one of our free call numbers if you’re outside Australia and need help with your Centrelink payment.
These numbers may not be free from mobile phones or public phones.
Includes the provinces of Beijing, Tianjin, Hebei, Shanxi, Inner Mongolia, Heilongjiang, Liaoning, Jilin, Shandong and Henan.
Use this number if either:
- you’re calling from a country not listed above
- the international numbers listed are not available.
Calls to this number are not free.
Centrelink international services line
Use this line for help claiming a pension from another country.
Read more about our International Services.
If you’re overseas and you need help with your Centrelink payment either:
- call one of our international free call numbers
- write or fax us.
Centrelink multilingual phone service
Use this line to talk with a skilled bilingual Centrelink service officer.
There is also information in your language about our payments and services.
Centrelink older Australians line
Use this line if you’re an older Australian and need help with your Age Pension or another service.
Read more about:
Centrelink phone self service line
Use this line to manage your Centrelink business yourself.
You can:
- check payment information, such as past and future payments
- complete your Rent Assistance review
- apply for an advance payment
- hear your Working Credit or Income Bank balance
- ask for a mailed copy of documents.
This line will be closed on Good Friday 2 April 2021 and Easter Monday 5 April 2021.
When calling you will need a voiceprint. You can create one when you call. You'll need your CRN or CAN handy. Read more about creating a voiceprint.
Centrelink reporting line
Use this line to report your employment income or tell us if you've met your mutual obligation requirements.
Before you can use this line you’ll need to create a voiceprint. Once you’ve done this you can:
- report your employment income
- tell us if you've met your mutual obligation requirements in your Job Plan.
It may be closed on some public holidays. Read about public holiday closures, reporting and payment arrangements.
Centrelink assistance for isolated children line
Use this line if you’re a parent or carer of children who can't go to a local government school because of geographical isolation, disability or special needs.
Read more about the Assistance for Isolated Children Scheme.
Disability, sickness and carers line
Use this line if you need help with your Disability Support Pension, Mobility Allowance, Carer Payment or Carer Allowance.
Read more about:
Emergency information line
Use this line for help during COVID-19 restrictions or a major disaster. Eligible visa holders affected by lockdown restrictions can use this line to claim the COVID-19 Disaster Payment.
You can also use it for help to claim a disaster recovery payment, including for the Victoria storms and floods.
Read more about support for people directly affected by natural disasters and COVID-19 restrictions.
We’re available this weekend to help eligible visa holders who want to claim COVID-19 Disaster Payment in NSW, South Australia or Victoria.
Saturday 9 am to 4 pm
Sunday 9 am to 4 pm
Farmer assistance hotline
Use this line if you need help with the Farm Household Allowance.
Read more about the Farm Household Allowance.
MH17 family support hotline
Use this line for help with the MH17 Family Support Package.
Read more about the MH17 Family Support Package.
If you are outside Australia, call +61 2 8566 5659
International call charges apply.
Services Australia customer compliance line
Use this line when you’re completing a compliance review.
Read more about the Compliance Program.
Services Australia Customer Compliance
Use this line if you need to talk to us about an income review.
Read more about the Compliance Program.
Services Australia foreign income line
Use this line for information about foreign exchange rates.
Read more about foreign exchange rates.
Youth and students line
Use this line for help with payments for students and trainees of any age, and job seekers under 22.
Read more about:
If you need help with an ABSTUDY payment call the ABSTUDY line
You can track the progress of your Youth Allowance or Austudy claim in your Centrelink online account through myGov or the Express Plus Centrelink mobile app.
You should also check if there are outstanding tasks you need to complete before we can finalise your claim. Your claim may take longer if you don’t complete these tasks.
Medicare phone numbers
Aged Care Line
Use this line to talk about your aged care costs or update your financial details
Read more about getting:
Australian Immunisation Register
Use this line to get an immunisation history statement if you need proof of your vaccines.
If you call and ask us to post your immunisation history statement, it may take up to 14 days to arrive.
Read more about:
- the Australian Immunisation Register
- Family Tax Benefit Part A or child care fee assistance immunisation requirements.
Get proof of your vaccines online
It’s fast and easy to get an immunisation history statement online.
Australian Organ Donor Register
Use this line to register your decision to be an organ or tissue donor.
Continence Aids Payment Line
Use this line if you need help with the Continence Aids Payment Scheme.
Read more about the Continence Aids Payment Scheme.
Disaster Health Care Assistance Scheme Enquiry Line
Use this line if you've been a victim of terrorism or a natural disaster and need help with out of pocket health costs.
Read more about the Disaster Health Care Assistance Scheme.
Healthcare Identifiers Service
Use this line to contact the Healthcare Identifiers Service.
Read more about the Healthcare Identifiers Service.
Indigenous Access Line
Use this line if you're an Aboriginal and Torres Strait Islander Australian and need help with a Medicare service or payment.
Medicare Compensation Recovery Team
Use this line to talk with the Medicare Compensation Recovery team.
Medicare Debt Recovery
Use this line if you have a Medicare debt.
Medicare Entitlement Statement (MES)
Use this line if you need help getting your Medicare Entitlement Statement.
Read more about the Medicare Entitlement Statement (MES) and claiming the Medicare levy exemption.
If you're outside Australia, call +61 1300 300 271
International call charges apply.
Medicare - International Calling
Use this line if you're outside Australia and need help with a Medicare service or payment.
Medicare program
Use this line if you need help with a claim, ordering a new card or have a Medicare general enquiry.
Medicare Telephone claims
Use this line if you want to make a Medicare claim and live in a remote area with limited internet access.
PBS Service
Use this line if you need help with the Pharmaceutical Benefits Scheme.
Read more about the Pharmaceutical Benefits Scheme.
When calling select:
- option 1 for concession and Medicare entitlement enquires
- option 2 for payment, PBS stationery and general enquires.
Pharmaceutical Benefits Scheme - taking or sending medicine overseas
Use this line if you need help managing your PBS medicine overseas.
Read more about taking or sending PBS medicine overseas.
Child Support phone numbers
Child Support Enquiry Line
Use this line if you have a question about child support or need to report a change in your circumstances.
Read more about:
- applying for child support
- reporting changes in circumstances
- support for Child Support online accounts and Express Plus Child Support mobile app.
Child Support Government EasyPay Service
Use this line to make child support payments using Visa or Mastercard.
Child Support Info Service
Use this line for information about child support payments. This is an automated service.
Child Support - International calling
Use this line if you’re outside Australia and need to contact Child Support.
International call charges apply.
International call charges apply.
Overseas Cases Team
Use this line for help with a child support payment, if a child or parent lives overseas.
Read more about child support when parents and children live outside Australia.
Services Australia general phone numbers
National Relay Service
Use this line if you have a hearing or speech impairment and need to talk to us about Centrelink, Child Support or Medicare services or payments.
Read more about the National Relay Service.
Online Services Support Hotline
Use this line if you need help with your Centrelink or Medicare online account, Express Plus mobile app or myGov account.
- Monday to Friday 7 am to 10 pm
- Saturday and Sunday 10 am to 5 pm
When calling select:
- option 1 for myGov
- option 2 for linking codes for myGov and Centrelink
- option 3 for Centrelink
- option 4 for Medicare.
If you’re outside Australia, call +61 1300 169 468. International call charges apply.
If you need help with your Child Support online account or Express Plus mobile app call the Child Support enquiry line.
Scams and Identity Theft Help Desk
Use this line if you need help with a scam or to report identity theft.
Services Australia Feedback and Complaints Line
Use this line to submit a complaint, give a compliment or make a suggestion to improve our Centrelink, Child Support or Medicare services.
Read more about how to provide feedback, suggestions or make a complaint.
When calling select:
- option 1 for Centrelink
- option 2 for Child Support
- option 3 for Medicare.
Services Australia Fraud Tip-off Line
Use this line if you suspect someone may be committing fraud against Centrelink, Medicare or Child Support.
Read more about reporting fraud.
Translating and Interpreting Service (TIS National)
Use this line to talk to someone in your language about Child Support and Medicare services.
Read more about the TIS National Service.
Page last updated: 11 February 2021
This information was printed 24 June 2021 from https://www.servicesaustralia.gov.au/individuals/contact-us/phone-us. It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.servicesaustralia.gov.au/individuals/site-notices when using this material.