on this page
We have information in different languages about Managing your enhanced Income Management account and SmartCard online
How to activate your SmartCard
How to set up and log into your SmartCard app and online account
Differences between Income Management and enhanced Income Management
How to check your enhanced Income Management account balance
How to turn tap to pay on or off for your SmartCard
How to keep your money and SmartCard safe
How to make payments using BPAY, transfer funds and direct debit on enhanced Income Management
How to protect your enhanced Income Management account and SmartCard from scams
How to use the SmartCard app and online account
For Centrelink payments and services, you can call our multilingual phone service.
Call the Centrelink Indigenous Call Centre to speak to us about Centrelink payments and services for free.
If your enhanced Income Management account and SmartCard is managed by us, you can access your online account on the SmartCard website or download the SmartCard eIM app.
If you have a Traditional Credit Union (TCU) SmartCard, go to the TCU website to log into your online TCU SmartCard account or download the TCU SmartCard eIM app.
You can watch the enhanced Income Management videos in Auslan, or in Aboriginal and Torres Strait Islander languages on the Department of Social Services website.
Set up and use your online account and app
Learn how to get started with your online account and app.
Watch this video to learn how to set up and log into your app and online account.
You can also watch this video in Auslan, or in Aboriginal and Torres Strait Islander languages on the Department of Social Services website.
Watch this video to learn how to set up and log into your app and online account.
You can also watch this video in Auslan, or in Aboriginal and Torres Strait Islander languages on the Department of Social Services website.
Watch this video to learn how to use your app and online account.
You can also watch this video in Auslan, or in Aboriginal and Torres Strait Islander languages on the Department of Social Services website.
Check your balance and make payments
Learn how to check your enhanced Income Management account balance and make payments.
Watch this video to learn how to check your enhanced Income Management account balance.
You can also watch this video in Auslan, or in Aboriginal and Torres Strait Islander languages on the Department of Social Services website.
Watch this video to learn how to make direct debit and BPAY payments, and transfer funds from your enhanced Income Management account.
You can also watch this video in Auslan, or in Aboriginal and Torres Strait Islander languages on the Department of Social Services website.
Keep your money and SmartCard safe
Learn how to keep your SmartCard safe and manage tap to pay.
Watch this video to learn how to turn tap to pay on or off for your SmartCard.
You can also watch this video in Auslan, or in Aboriginal and Torres Strait Islander languages on the Department of Social Services website.
Watch this video to learn how to keep your money and SmartCard safe.
You can also watch this video in Auslan, or in Aboriginal and Torres Strait Islander languages on the Department of Social Services website.
Watch this video to learn how to protect yourself from scams.
You can also watch this video in Auslan, or in Aboriginal and Torres Strait Islander languages on the Department of Social Services website.
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More information
If you need more help with your enhanced Income Management account and SmartCard, call the SmartCard eIM hotline.
We also have other services to help you manage your money.
Contact numbers available on this page.
SmartCard eIM hotline
Use this line for support with enhanced Income Management, your account and SmartCard.
There are other ways you may want to contact us.