Family and domestic violence resources for community groups

We know community groups play a big role in supporting people affected by family and domestic violence.

Use these resources to show people what support and services we have available to help. We also have resources available for Indigenous communities, and culturally and linguistically diverse (CALD) communities.

We also have a Service Finder to help people see what services they may be eligible for.

By using this eKit, you agree to use our resources in the exact form we provide them. Don’t change the designs in any way.

Watch this video or download the transcript to learn more about family and domestic violence.

Family and domestic violence eKit

You can use all the following resources in the eKit to support conversations with people in your community:

• factsheet to help you work through some important safety information with clients
• checklist to guide customers through the steps they need to take to separate safely
• poster
• brochure.

Download the family and domestic violence resources eKit

Information for Indigenous communities

We have payments and support available for Aboriginal and Torres Strait Islander peoples and communities.

Indigenous Service Officers can help Aboriginal and Torres Strait Islander people and communities connect with our payments and services. They can do all the following:

• talk about family and domestic violence in a culturally appropriate manner
• raise awareness about our payments and services
• help people and communities connect with our information, payments and services
• attend community meetings and forums to provide information about our payments and services
• provide support in complex cases.

Information for culturally and linguistically diverse (CALD) communities

You can use the following resources to support conversations with people in your community.

We have factsheets, ‘It’s time to say enough’ audio and a checklist available in over 25 languages.

The checklist can help you work through some important safety information with clients.

Multicultural Service Officers can help migrant and refugee communities connect with our services. They can do all the following:

• talk about family and domestic violence
• raise awareness of our payments and services
• provide support in complex cases
• advise CALD customers about our interpreters and multilingual phone service
• improve service delivery to CALD people by understanding their needs.

If people in your community need information about our payments and services in their language, they can go to our Information in your language page. It also has information about our interpreters and our multilingual phone service.

Read more about help for multicultural organisations.

More information

If you need more information, we have specialist staff and additional resources to help.

Community Engagement Officers can help customers access information, payments and support services.

Financial Information Service Officers can help people plan for future financial needs.

Social work services can help if your community members are experiencing family and domestic violence or going through a difficult time. They can offer all the following:

• short term counselling
• information about our payments and services
• referrals to other support services.

Payment and Service Finder helps customers check what they may be eligible for.

Help from other places includes information about other organisations that may also be able to help.