Multicultural organisations

We work with community organisations to promote our payments and services. We also act on issues raised by them.

We do this to link multicultural people with the services they need.

Translated information

We have a wide range of translated information about our payments and services. These are in written, audio and video format.

Interpreters

We offer free language support services in over 200 languages.

In a service centre

We can arrange an interpreter at any service centre. Some service centres have interpreters available on site where demand is high. Some service centres also have bilingual staff who can help with enquiries.

On the phone

For Centrelink payments and services, you can call our multilingual phone service.

For help with Medicare, you can call the Medicare program line. Let us know if you need an interpreter and we’ll arrange one for free.

For help with Child Support, you can call the Child Support Enquiry line. Let us know if you need an interpreter and we’ll arrange one for free.

Translating documents

We can translate documents needed to access our payments and services. Our service officers will arrange this for free.

Page last updated: 30 June 2022