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Call our Multilingual Phone Service to speak with us in your language about your Centrelink payments and services.
If you owe us money, we want to help you repay it in a way that best suits your situation. That’s why there are options available to you.
Your Centrelink debts won’t affect your credit rating. However, we may take action if you haven’t started repaying the money by the due date.
There are 2 main ways to repay money you owe. They are:
- in full by the due date
- over time, by setting up a payment arrangement or having deductions taken from your regular payment.
Most people pay the money they owe over time.
The right option for you depends on your situation. When deciding how to repay the money, you’ll need to think of things like:
- your budget
- upcoming expenses
- any other debts you may have
- how long you want to be repaying the money.
How you repay money will either depend on:
At times we may recover money in other ways and for other agencies.
You can manage your repayments using the Money you owe service in either:
Pausing your repayments
If you’re in a location impacted by an event such as natural disaster or health emergency, we may give you the option to pause your debt repayments.
If you’re facing financial hardship for other reasons, call us on your regular Centrelink payment line or the Centrelink recovery line. We’re here to help and can support you to repay money you owe in a way that suits your situation.
If you no longer get a payment from us
How you repay money you owe if you no longer get a payment from us.