What happens when you’re overpaid

Understand what happens when you’re overpaid and what you need to do if you have a debt.

Watch our video about Centrelink debts and overpayments.

The process when you’ve been overpaid

1. We identify an overpayment and check if you owe us money

We may notice you’ve been overpaid after you tell us of a change or complete a review.

Once we know you’ve been overpaid, we check if you have a debt that you need to repay.

You may not need to repay money if:

  • we can offset the overpayment by deducting it from your next payment
  • the overpayment is small and not cost effective for us to recover.

If you don’t need to repay money, this is where the process ends.

2. We contact you to explain why you owe money and what you need to do

If you need to repay money, we’ll always send you a letter. The letter will show how much you were overpaid and explain why you owe money. The letter will also include a due date when you need to start repaying the money. We send this in the post or online to your myGov Inbox.

Sometimes we’ll call you or send you a text message. Make sure you check it’s us and not a scammer. If you’re not sure if a call is from us, hang up and call back our Debt Recovery Line.

If your Centrelink online account is linked to myGov you can see if you need to repay us money online. To do this, sign in to myGov and select Money you owe.

Sign in to myGov

You can also use the Express Plus Centrelink mobile app.

There are steps you can take if you:

Otherwise, you’ll need to start repaying the money.

3. You repay or start repaying the money by the due date

The due date is usually 28 days after we send you the letter.

If you get a Centrelink payment, we’ll deduct money from your payment. You don’t need to do anything, but you can change how much we deduct.

If you no longer get a Centrelink payment, you should either:

  • repay the money in full
  • set up a payment arrangement.

4. You haven’t repaid or haven’t started repaying by the due date

By the due date, you need to have done one of the following:

If you haven’t, and you’re not getting a Centrelink payment, we may:

In rare situations, we may take legal action.

We only take these actions as a last resort if we haven’t heard from you. So please contact us before the due date if you can’t repay the money.

Help when you’ve been overpaid

If you need help, information or support, you can:

You can also access information about your past Centrelink debts.

Contact numbers available on this page.

Centrelink debt recovery line

Use this line to discuss repaying an existing Centrelink debt.

Monday to Friday 8 am to 5 pm

There are other ways you may want to contact us.

Page last updated: 21 March 2024.
QC 60295