Who can get it

You need to meet eligibility requirements to get Crisis Payment.

You can get Crisis payment if you’ve experienced an extreme circumstance and all of the following apply. You’re:

  • in severe financial hardship
  • in Australia when you submit your claim
  • eligible for or currently getting an income support payment or ABSTUDY Living Allowance.

If you’re not getting an income support payment or ABSTUDY Living Allowance, check if you can get one. You can use Payment and Service Finder to do this.

You may sometimes get offers of support of new electrical goods or food from other agencies or charities. If you’re getting this kind of support from somewhere else, you can still claim Crisis Payment.

Severe financial hardship

Whether you’re in financial hardship or not depends on your liquid assets. You’re in financial hardship if you’re:

  • single and your liquid assets total less than 2 weeks of the maximum rate of your income support payment or ABSTUDY Living Allowance
  • partnered and your liquid assets total less than 4 weeks of the maximum rate of your income support payment or ABSTUDY Living Allowance.

Where applicable, the maximum rate of your income support payment or ABSTUDY Living Allowance includes the:

  • Energy Supplement
  • Pension Supplement
  • Pharmaceutical Allowance
  • Rent Assistance.

Liquid assets include cash you have on hand, money you have in the bank and shares and bonds you have. They also include gifts and other money available to you at short notice.

Types of Crisis Payment

These are the 5 types:

Help in an emergency

Each disaster is different so the timing and type of financial help varies.

Read more about how we help in an emergency.

Page last updated: 12 June 2020