Who can get it
You need to meet eligibility requirements to get Crisis Payment.
You can get Crisis payment if you’ve experienced an extreme circumstance and all of the following apply. You’re:
- in severe financial hardship
- in Australia when you submit your claim
- eligible for or currently getting an income support payment or ABSTUDY Living Allowance.
If you’re not getting an income support payment or ABSTUDY Living Allowance, check if you can get one. You can use Payment and Service Finder to do this.
You may sometimes get offers of support of new electrical goods or food from other agencies or charities. If you’re getting this kind of support from somewhere else, you can still claim Crisis Payment.
Whether you’re in financial hardship or not depends on your liquid assets. You’re in financial hardship if you’re:
- single and your liquid assets total less than 2 weeks of the maximum rate of your income support payment or ABSTUDY Living Allowance
- partnered and your liquid assets total less than 4 weeks of the maximum rate of your income support payment or ABSTUDY Living Allowance.
Where applicable, the maximum rate of your income support payment or ABSTUDY Living Allowance includes the:
- Energy Supplement
- Pension Supplement
- Pharmaceutical Allowance
- Rent Assistance.
Liquid assets include cash you have on hand, money you have in the bank and shares and bonds you have. They also include gifts and other money available to you at short notice.
Types of Crisis Payment
These are the 5 types:
- National Health Emergency (COVID-19) – you or someone you’re caring for is entering quarantine or self-isolation due to COVID-19
- Extreme Circumstances Family and Domestic Violence – you experience a family and domestic violence incident
- Other Extreme Circumstances – a natural or other disaster not covered by a disaster relief payment
- Humanitarian Entrants – you arrive in Australia as a Humanitarian Entrant for the first time
- Release from Prison or Psychiatric Confinement – you’re released from prison or psychiatric confinement.
Help in an emergency
Each disaster is different so the timing and type of financial help varies.
Read more about how we help in an emergency.
To get Crisis Payment – National Health Emergency (NHE) you must meet the eligibility criteria and be in severe financial hardship.
You may be able to get Crisis Payment if you’ve experienced a family and domestic violence incident.
You may be able to get Crisis Payment if you’ve had to leave your usual home because of an extreme circumstance.
You may be able to get Crisis Payment if you’ve entered Australia as a Humanitarian Entrant for the first time.
You may be able to get Crisis Payment if you’re released from prison or psychiatric confinement.
Page last updated: 12 June 2020
This information was printed 3 July 2020 from https://www.servicesaustralia.gov.au/individuals/services/centrelink/crisis-payment/who-can-get-it. It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.servicesaustralia.gov.au/individuals/site-notices when using this material.