Crisis Payment
A one-off non-taxable payment if you’ve experienced an extreme circumstance and are in severe financial hardship.
Crisis and other help
We can help if you’re in severe financial hardship, recovering from a disaster, or need special assistance.
Natural disaster support
Support for people directly affected by a declared natural disaster.
Queensland natural disaster support
Help for people directly affected by a natural disaster in Queensland, such as fires, storms or floods.
How to claim a Crisis Payment for Other Extreme Circumstances
Complete the following steps to claim Crisis Payment for Other Extreme Circumstances. Before you start, check if you can get it.
Who can get a Crisis Payment for Other Extreme Circumstances
You may get this if you were forced to leave your home because of an extreme circumstance and meet other eligibility criteria.
How to prove your identity with Centrelink
You need to prove your identity before you claim a payment or service.
Northern Territory natural disaster support
Help for people directly affected by a natural disaster in the NT, such as fires, storms or floods.
Additional help for natural disasters
If you’re affected by a natural disaster, more help is available. This includes community, state and other government support.
North Queensland Rainfall and Flooding, December 2025 to January 2026 - Disaster Recovery Allowance
Support if you’ve lost income as a direct result of North Queensland Rainfall and Flooding that started in December 2025 to January 2026.