Aged Care Specialist Officer

An Aged Care Specialist Officer (ACSO) is part of My Aged Care face-to-face services. They can help with your aged care matters.

An Aged Care Specialist Officer (ACSO) can help you in more detail with your aged care matters.

Our ACSOs can help with all of these:

  • providing in-depth information on the different types of aged care services
  • checking if you’re eligible for government-funded services and making a referral for an aged care assessment
  • helping you appoint a representative for My Aged Care
  • providing financial information about aged care services
  • connecting you to local support services.

You can book a free face-to-face appointment with an ACSO in some locations across Australia. They’re available for appointments in the following states and territories.

State City
ACT Woden
NSW Coffs Harbour
Grafton
Hurstville
Katoomba
Nowra
Orange
Port Macquarie
Wagga Wagga
Wallsend
Woy Woy
VIC Airport West
Ballarat
Cheltenham
Geelong
Glen Waverley
Hamilton
Heidelberg
Mildura
Ringwood
Shepparton
Warrnambool
QLD Caloundra
Bundaberg
Hervey Bay
Maroochydore
Nerang
South Brisbane
Toowoomba
Townsville
Woodridge
SA Berri
Marion
Norwood
NT Darwin
TAS Launceston
WA Busselton
Fremantle

If you want to book an appointment with one of our specialists, call us on the Aged Care line.

You may not be able to book an appointment if there are restrictions in your area due to COVID-19 or emergencies.

Page last updated: 28 March 2022