Aged Care Specialist Officer

An Aged Care Specialist Officer (ACSO) is part of My Aged Care face-to-face services. They can help with your aged care matters.

An Aged Care Specialist Officer (ACSO) can help you in more detail with your aged care matters.

What an ACSO does

Our ACSOs can help with all of these:

  • providing in-depth information on the different types of aged care services
  • checking if you’re eligible for government-funded services and making a referral for an aged care assessment
  • helping you appoint a representative for My Aged Care
  • providing financial information about aged care services
  • connecting you to local support services.

You can book a free face-to-face appointment with an ACSO:

  • through video chat if you have a myGov account
  • in person at some service centres.

How to book and manage ACSO appointments

Book an ACSO appointment

You, your family or nominee can call the Aged Care line or visit a service centre to book an appointment with an ACSO.

When you book, we’ll give you a booking reference number. If you need to change your booking, call the Aged Care line.

Manage your video chat booking

You’ll need a myGov account to access your video chat. If you don’t have a myGov account, you can create one.

When you book an appointment, we’ll send you the link and details for your video chat. To access these details, sign in to myGov and go to your myGov Inbox under Appointments.

To reschedule or cancel a video chat appointment call the Aged Care line.

Learn about how video chat appointments work and what you need to do on the day of your appointment.

Which service centres have ACSO appointments

ACSO appointments are available at some service centres across all states and territories.

You can book an appointment at a service centre in any of these locations:

  • Belconnen
  • Gungahlin
  • Woden.

You can look up the address for any of these service centres using Find us.

You can book an appointment at a service centre in any of these locations:

  • Albury
  • Batemans Bay
  • Bowral
  • Coffs Harbour
  • Dubbo
  • Gosford
  • Goulburn
  • Grafton
  • Hawkesbury
  • Hornsby
  • Hurstville
  • Katoomba
  • Kempsey
  • Lismore
  • Nambucca Heads
  • Nelson Bay
  • Northern Beaches (Brookvale)
  • Nowra
  • Orange
  • Parkes and surrounding areas (including Cowra and Young)
  • Penrith and surrounding areas (including Cabramatta, Camden and Fairfield)
  • Port Macquarie
  • Raymond Terrace
  • Rouse Hill
  • Ryde
  • Sutherland
  • Tamworth
  • Taree
  • Tuncurry
  • Tweed Heads
  • Ulladulla
  • Wagga Wagga and surrounding areas (including Griffith, Leeton and Tumut)
  • Wallsend
  • Wollongong
  • Woy Woy
  • Yamba.

You can look up the address for any of these service centres using Find us.

You can book an appointment at a service centre in any of these locations:

  • Alice Springs and surrounding areas
  • Darwin
  • Palmerston.

You can look up the address for any of these service centres using Find us.

You can book an appointment at a service centre in any of these locations:

  • Atherton and surrounding areas (including Innisfail, Mareeba and Mossman)
  • Bundaberg
  • Cairns
  • Caloundra
  • Chermside
  • Hervey Bay
  • Ingham
  • Mackay
  • Maroochydore
  • Maryborough
  • Nerang
  • Rockhampton and surrounding areas (including Gladstone and Yeppoon)
  • South Brisbane
  • Stanthorpe
  • Stones Corner
  • Toowoomba
  • Townsville
  • Warwick
  • Woodridge.

You can look up the address for any of these service centres using Find us.

You can book an appointment at a service centre in any of these locations:

  • Berri
  • Ceduna and surrounding areas (including Port Lincoln)
  • Kadina
  • Marion
  • Mount Gambier
  • Noarlunga
  • Norwood
  • Port Adelaide
  • Salisbury
  • Victor Harbor.

You can look up the address for any of these service centres using Find us.

You can book an appointment at a service centre in any of these locations:

  • Burnie
  • Glenorchy
  • Launceston
  • Rosny Park.

You can look up the address for any of these service centres using Find us.

You can book an appointment at a service centre in any of these locations:

  • Airport West
  • Bairnsdale and surrounding areas (including Sale)
  • Ballarat
  • Bendigo
  • Cheltenham
  • Echuca and surrounding areas (including Deniliquin NSW)
  • Geelong
  • Glen Waverley
  • Hamilton
  • Heidelberg
  • Mildura
  • Mornington
  • Morwell
  • Ringwood
  • Seymour
  • Shepparton
  • Wangaratta
  • Warrnambool
  • Werribee.

You can look up the address for any of these service centres using Find us.

You can book an appointment at a service centre in any of these locations:

  • Busselton
  • Fremantle
  • Mandurah
  • Mirrabooka
  • Warwick Grove.

You can look up the address for any of these service centres using Find us.

You may not be able to book an in-person appointment in a service centre if there are restrictions in your area due to emergencies.

Our Service Officers in all service centres and on the Aged Care line can help you with general aged care queries.

Page last updated: 13 May 2024.
QC 55723