on this page
An Aged Care Specialist Officer (ACSO) can help you in more detail with your aged care matters.
What an ACSO does
Our ACSOs can help with all of these:
- providing in-depth information on the different types of aged care services
- checking if you’re eligible for government-funded services and making a referral for an aged care assessment
- helping you appoint a representative for My Aged Care
- providing financial information about aged care services
- connecting you to local support services.
You can book a free face-to-face appointment with an ACSO at service centres in some locations across Australia.
Which service centres have ACSO appointments
ACSO appointments are available at some service centres across all states and territories.
You can book an appointment at a service centre in any of these locations:
- Belconnen
- Woden.
You can look up the address for any of these service centres using Find us.
You can book an appointment at a service centre in any of these locations:
- Albury
- Bankstown
- Batemans Bay
- Bowral
- Cabramatta
- Campbelltown
- Coffs Harbour
- Cowra
- Deniliquin
- Dubbo
- Fairfield
- Grafton
- Griffith
- Hornsby
- Hurstville
- Katoomba
- Leeton
- Lismore
- Nambucca Heads
- Nelson Bay
- Northern Beaches (Brookvale)
- Nowra
- Orange
- Parkes and surrounding areas
- Penrith and surrounding areas
- Port Macquarie
- Rouse Hill
- Sutherland
- Tamworth
- Taree
- Tumut
- Tweed Heads
- Wagga Wagga and surrounding areas
- Wallsend
- Wollongong
- Woy Woy.
You can look up the address for any of these service centres using Find us.
You can book an appointment at a service centre in any of these locations:
- Alice Springs and surrounding areas
- Darwin.
You can look up the address for any of these service centres using Find us.
You can book an appointment at a service centre in any of these locations:
- Atherton and surrounding areas
- Cairns
- Caloundra
- Chermside
- Bundaberg
- Gladstone
- Hervey Bay
- Ingham
- Mackay
- Maroochydore
- Nerang
- Rockhampton and surrounding areas
- South Brisbane
- Stanthorpe
- Toowoomba
- Townsville
- Warwick
- Woodridge
- Yeppoon.
You can look up the address for any of these service centres using Find us.
You can book an appointment at a service centre in any of these locations:
- Berri
- Ceduna and surrounding areas
- Kadina
- Marion
- Mount Gambier
- Norwood
- Port Adelaide
- Port Lincoln
- Salisbury
- Victor Harbor.
You can look up the address for any of these service centres using Find us.
You can book an appointment at a service centre in any of these locations:
- Burnie
- Launceston
- Rosny Park.
You can look up the address for any of these service centres using Find us.
You can book an appointment at a service centre in any of these locations:
- Airport West
- Bairnsdale and surrounding areas
- Ballarat
- Bendigo
- Cheltenham
- Echuca and surrounding areas
- Geelong
- Glen Waverley
- Hamilton
- Heidelberg
- Mildura
- Mornington
- Morwell
- Ringwood
- Sale
- Shepparton
- Warrnambool.
You can look up the address for any of these service centres using Find us.
You can book an appointment at a service centre in any of these locations:
- Broome and surrounding areas
- Busselton
- Fremantle
- Mandurah
- Warwick Grove.
You can look up the address for any of these service centres using Find us.
How to book and manage ACSO appointments
You may not be able to book an appointment if there are restrictions in your area due to emergencies.
Our customer service officers in all service centres and on the Aged Care line can help you with general aged care queries.
Book an ACSO appointment by phone
You, your family or nominee can call the Aged Care line to book a face-to-face appointment with an ACSO if there is one in your area.
When you call to book, we’ll give you a booking reference number. If you need to change your booking, call the Aged Care line.
Book an ACSO appointment in person
You, your family or nominee can visit any service centre to book a face-to-face appointment in an ACSO location.
When you book, we’ll give you a booking reference number. If you need to change your booking, call the Aged Care line.