Aged Care Specialist Officer

An Aged Care Specialist Officer (ACSO) is part of My Aged Care face-to-face services. They can help with your aged care matters.

An Aged Care Specialist Officer (ACSO) can help you in more detail with your aged care matters.

What an ACSO does

Our ACSOs can help with all of these:

  • providing in-depth information on the different types of aged care services
  • checking if you’re eligible for government-funded services and making a referral for an aged care assessment
  • helping you appoint a representative for My Aged Care
  • providing financial information about aged care services
  • connecting you to local support services.

You can book a free face-to-face appointment with an ACSO at service centres in some locations across Australia.

Which service centres have ACSO appointments

ACSO appointments are available at some service centres across all states and territories.

Australian Capital Territory

You can book an appointment at a service centre in any of these locations:

  • Belconnen
  • Woden.

New South Wales

You can book an appointment at a service centre in any of these locations:

  • Albury
  • Batemans Bay
  • Bowral
  • Coffs Harbour
  • Dubbo
  • Grafton
  • Hornsby
  • Hurstville
  • Katoomba
  • Lismore
  • Nambucca Heads
  • Nelson Bay
  • Northern Beaches (Brookvale)
  • Nowra
  • Orange
  • Parkes and surrounding areas
  • Penrith and surrounding areas
  • Port Macquarie
  • Rouse Hill
  • Sutherland
  • Tamworth
  • Taree
  • Tweed Heads
  • Wagga Wagga and surrounding areas
  • Wallsend
  • Wollongong
  • Woy Woy.

Northern Territory

You can book an appointment at a service centre in any of these locations:

  • Alice Springs and surrounding areas
  • Darwin.

Queensland

You can book an appointment at a service centre in any of these locations:

  • Atherton and surrounding areas
  • Cairns
  • Caloundra
  • Chermside
  • Bundaberg
  • Hervey Bay
  • Ingham
  • Mackay
  • Maroochydore
  • Nerang
  • Rockhampton and surrounding areas
  • South Brisbane
  • Stanthorpe
  • Toowoomba
  • Townsville
  • Warwick
  • Woodridge.

South Australia

You can book an appointment at a service centre in any of these locations:

  • Berri
  • Ceduna and surrounding areas
  • Kadina
  • Marion
  • Mount Gambier
  • Norwood
  • Port Adelaide
  • Salisbury
  • Victor Harbor.

Tasmania

You can book an appointment at a service centre in any of these locations:

  • Burnie
  • Launceston
  • Rosny Park.

Victoria

You can book an appointment at a service centre in any of these locations:

  • Airport West
  • Bairnsdale and surrounding areas
  • Ballarat
  • Bendigo
  • Cheltenham
  • Echuca and surrounding areas
  • Geelong
  • Glen Waverley
  • Hamilton
  • Heidelberg
  • Mildura
  • Mornington
  • Morwell
  • Ringwood
  • Shepparton
  • Warrnambool.

Western Australia

You can book an appointment at a service centre in any of these locations:

  • Broome and surrounding areas
  • Busselton
  • Fremantle
  • Mandurah
  • Warwick Grove.

How to book and manage ACSO appointments

You may not be able to book an appointment if there are restrictions in your area due to emergencies.

Our customer service officers in all service centres and on the Aged Care line can help you with general aged care queries.

Book an ACSO appointment by phone

You, your family or nominee can call the Aged Care line to book a face-to-face appointment with an ACSO if there is one in your area.

When you call to book, we’ll give you a booking reference number. If you need to change your booking, call the Aged Care line.

Book an ACSO appointment in person

You, your family or nominee can visit any service centre to book a face-to-face appointment in an ACSO location.

When you book, we’ll give you a booking reference number. If you need to change your booking, call the Aged Care line.

Page last updated: 12 December 2022.