Crisis Payment

A one off payment if you’ve experienced an extreme circumstance and are in severe financial hardship.

To get this you must be:

  • in severe financial hardship
  • eligible for an income support payment or ABSTUDY Living Allowance.

If you’re not getting one, use the Payment and Service finder to check if you can.

In most cases you must contact us within 7 days of your extreme circumstance occurring. However, if your extreme circumstance is due to COVID-19 you must contact us within 14 days.

If you’re getting new electrical goods or food from other agencies or charities, you can still claim a Crisis Payment.

Help in an emergency

Each disaster is different so the timing and type of financial help varies. You can’t get a Crisis Payment if you can get a disaster relief payment instead.

Read more about how we help in an emergency.

Types of Crisis Payment

Read about the Crisis Payment for your situation.

Page last updated: 27 July 2020