We have information in different languages about Western Queensland Heavy Rain and Flooding, March 2025
Australian Government Disaster Recovery Payment
Disaster Recovery Allowance
Disaster assistance payments audio
Natural disaster payments audio
For Centrelink payments and services, you can call our multilingual phone service.
Call the Centrelink Indigenous Call Centre to speak to us about Centrelink payments and services for free.
The heavy rainfall and flooding in Western Queensland started on 21 March 2025 and continued until 1 May 2025. This is different to the dates for claiming.
We have lump sum payments and ongoing, short term allowances to help you. You may be eligible for more than one of these.
A disaster can have a physical and emotional impact on you and your family. If you’re going through a difficult time, our social workers can provide short term counselling, information and referrals to support services. Read more about social work services.
Read about additional help if you've been affected by a natural disaster.
Watch this video about our disaster assistance payments and how to claim.