We have information in different languages about Western Queensland Heavy Rain and Flooding, March 2025
Australian Government Disaster Recovery Payment
Disaster Recovery Allowance
Disaster assistance payments audio
Natural disaster payments audio
For Centrelink payments and services, you can call our multilingual phone service.
Call the Centrelink Indigenous Call Centre to speak to us about Centrelink payments and services for free.
The heavy rainfall and flooding in Western Queensland started on 21 March 2025 and continued until 1 May 2025. This is different to the dates for claiming.
We had lump sum payments and ongoing, short term allowances to help you.
The claiming period for these payments closed on 14 October 2025. Late claims will only be accepted in exceptional circumstances. To claim, call the Emergency information line.
You can find out what other payments and services you may be eligible for.
A disaster can have a physical and emotional impact on you and your family. If you’re going through a difficult time, our social workers can provide short term counselling, information and referrals to support services. Find out more about social work services.