Freedom of Information Disclosure Log

The Freedom of Information (FOI) Disclosure Log lists information which we’ve released in response to an FOI access request. This is subject to exceptions.

Information published on the Disclosure Log can include documents from:

  • Centrelink
  • Medicare
  • Child Support
  • CRS Australia
  • Hearing Australia.

We’re required by the Freedom of Information Act 1982 (FOI Act) to publish a Disclosure Log. It lists non-personal information we’ve released in response to an FOI request.

Generally, we remove information referred to in our FOI Disclosure Log after 12 months unless the information has enduring public value.

Date Detail
3 February 2020

Documents regarding Program Protocols and related Operational Blueprints (LEX 50114).

8 documents released in full. Part of the request refused as documents do not exist. The documents are available upon request.

Sections of the Act: Section 22
Exemptions: N/A

30 January 2020

Operational Blueprint documents as at 29 November 2017 (LEX 50060):

  • Earnings Apportionment Tool (EAT) 107-03020010
  • Assessing and coding employment income 108-07010010
  • Income Test for single allowance customers 108-01020010

3 documents released in full. The documents are available upon request.

Sections of the Act: Section 22
Exemptions: N/A

22 January 2020

'The Scheme for Compensation for Detriment caused by Defective Administration - Authorisations' signed by Minister Robert on 4 June 2019 (LEX 49822).

1 document released in full. The document is available upon request.

Sections of the Act: N/A
Exemptions: N/A

17 January 2020

Documents relating to CN3553520-A1 (LEX 48727).

5 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22, 47(1)(b), 47C, 47D, 47E(d), 47F(1)
Exemptions: Sections 47(1)(b), 47C, 47D, 47E(d), 47F(1)

31 December 2019

Operational Blueprint documents (LEX 49633):

  • Initial request for review of decision or appeal (CLK) 109-02000000
  • Priority review requests 109-02010000
  • Internal review of decision 109-02020000
  • Quality checks by a Subject Matter Expert (SME), referral to Authorised Review Office (ARO) and implementation of ARO decisions 109-02020010
  • Making an unfavourable decision (CLK) 109-03010000
  • Reviews by an Authorised Review Officer (ARO) 109-03020020
  • Administrative Appeals Tribunal (AAT) (CLK) 109-03030000

3 documents released in full and 4 document released in part. The documents are available upon request.

Sections of the Act: Section 47E(d)
Exemptions: Section 47E(d)

23 December 2019

Operational Blueprint documents relating to Unearned Income Interventions (LEX 48887).

12 documents released in part. The documents are available upon request.

Sections of the Act: Section 47E(d)
Exemptions: Section 47E(d)

20 December 2019

Agency: Minister for Government Services and National Disability Insurance Scheme

Documents containing the word ontology created since 1 November 2019 (LEX 49655).

2 documents released in full. The documents are available upon request.

Sections of the Act: N/A
Exemptions: N/A

10 December 2019

Guidance for compliance officers (LEX 49097).

1 document released. The document is available upon request.

Sections of the Act: Section 22
Exemptions: N/A

3 December 2019

Possible data breach notifications made to the Office of the Australian Information Commissioner regarding My Health Record in the 2018/19 financial year (LEX 48993 and LEX 49040).

30 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22, 47E(d), 47F
Exemptions: Section 47E(d), 47F

2 December 2019

Guidelines for the release of information where necessary in the public interest. (LEX 42717 and LEX 40029).

1 document released in full. The document is available upon request.

Sections of the Act: Section 22
Exemptions: N/A

25 November 2019

Operational Blueprint documents (LEX 48621):

  • Program, discretion and estimate reviews and reminders for private trusts and private companies 043-0416010
  • Review and reassessments for private trusts and private companies 043-04160000

2 documents released in part. The documents are available upon request.

Sections of the Act: Section 47E(d)
Exemptions: Section 47E(d)

18 November 2019

External Review of Decision Analysis (LEX 48332)

1 document released in part. The document is available upon request.

Sections of the Act: Section 47E(d) and 47C
Exemptions: Section 47E(d) and 47C

4 November 2019

Document relating to Japanese exchange rates (LEX 48136).
1 document released in full. The document is available upon request.

Sections of the Act: Section 22
Exemptions: N/A

28 October 2019

Documents relating to foreign exchange rates (LEX 47985).

1 document released in full. The document is available upon request.

Sections of the Act: Section 22

Exemptions: N/A

21 October 2019

Document regarding the Code of Operation 2002 (LEX 47795).

1 document released in part. The document is available upon request.

Sections of the Act: Section 47F(1)

Exemptions: Section 47F(1)

16 October 2019

Operational Blueprint documents (LEX 47701):

  • Child Care Subsidy (CCS) payments and withholdings 007-17103124
  • Child Care Subsidy (CCS) withholdings 007-17103126
  • Child Care Subsidy (CCS) claims processing 007-17103135
  • Processing Child Care Subsidy (CCS) claims 007-17103136

3 documents released in full and 1 document released in part. The documents are available upon request.

Sections of the Act: Sections 22, 47E(d)

Exemptions: Section 47E(d)

15 October 2019

Work order documents (LEX 45499).

2 documents released in part. The documents are available upon request.

Sections of the Act: Sections 47(1)(b), 47E(c), 47E(d) and 47F(1)

Exemptions: Sections 47(1)(b), 47E(c), 47E(d) and 47F(1)

4 October 2019

Operational Blueprint documents (LEX 47023):

  • Pension Loans Scheme (PLS) 065-08000000
  • Completing a Pension Loans Scheme application form (SA310) 065-08010000
  • Assessing Pension Loans Scheme (PLS) applications 065-08020010
  • Security for the Pension Loans Scheme (PLS) 065-08020020
  • Initiating recovery of a Pension Loans Scheme (PLS) outstanding loan amount 065-08020030
  • Repayment of Pension Loans Scheme (PLS) loans 065-08020040
  • Settlement of Pension Loans Scheme (PLS) loan amounts 065-08020050
  • Pension Loans Scheme (PLS) reviews 065-08020060

Documents released in part. The documents are available upon request.

Sections of the Act: Sections 47E(d)

Exemptions: Sections 47E(d)

30 September 2019

Online Compliance information and statistics July 2016-December 2017 (LEX 47316).

1 document released in full. The document is available upon request.

Sections of the Act: N/A

Exemptions: N/A

27 September 2019

Privacy Impact Assessment on the DHS Response to the Independent Review of Health Providers Access to Medicare Numbers' (LEX 46187)

1 document released in part. The document is available upon request.

Sections of the Act: sections 37(2)(b) and 47E(d)

Exemptions: Sections 37(2)(b) and 47E(d)

24 September 2019

Number of Disability Support Pensioners with migraine provided as at least one of medical conditions that was assessed and the percentage of Disability Support Pensioners who have migraine listed as a medical condition (LEX 46629).

1 document released in full. The document is available upon request.

Sections of the Act: N/A

Exemptions: N/A

23 September 2019

Operational Blueprint documents (LEX 45796):

  • Claiming Disability Support Pension (DSP) 008-03010010
  • What is medical evidence for Disability Support Pension (DSP)? 008-03030010
  • Diagnosis of a medical condition provided by an Assessment Services Psychologist for Disability Support Pension (DSP) 008-03030020
  • Assessing a new claim for Disability Support Pension (DSP) after a Job Capacity Assessment (JCA) 008-03030050
  • Granting Disability Support Pension (DSP) (manifest) 008-03030140
  • Rejecting a new claim for Disability Support Pension (DSP) including manifest rejections 008-03030150
  • Identifying Disability Support Pension (DSP) customers with participation requirements 008-03090030
  • Conducting interviews for Disability Support Pension (DSP) customers with participation requirements 008-03090040
  • Understanding Job Capacity Assessments (JCA) reports 008-06070030

9 documents released in part. The documents are available upon request.

Sections of the Act: Section 47E(d)

Exemptions: Section 47E(d)

23 September 2019

Documents regarding Centrelink Express Plus app (LEX 47026)

2 documents released in full. These documents are available upon request.

Sections of the Act: N/A

Exemptions: N/A

10 September 2019

Documents sent to the Commonwealth Ombudsman related to the progress or implementation of recommendations from the Commonwealth Ombudsman 's report Accessibility of Disability Support Pension for remote Indigenous Australians. (LEX 46209).

5 documents released in full and 1 document released in part. The documents are available upon request.

Sections of the Act: Section 22 and 47E(d)

Exemptions: Section 47E(d)

10 September 2019

Ministerial brief dated 28 February 2017. (LEX 35111).

Document released in full. The documents are available upon request.

Sections of the Act: N/A

Exemptions: N/A

5 September 2019

Operational Blueprint documents (LEX 46488):

  • Ministerial orders and Medicare eligibility 011-44070000
  • Perform public security check for Medicare 011-40020000
  • Applicants for permanent residency eligibility for Medicare 011-44020000

1 document released in part and 2 documents released in full, with out of scope material removed. The documents are available upon request.

Sections of the Act: Sections 37(2)(b) and 47E(d)

Exemptions: Sections 37(2)(b) and 47E(d)

20 August 2019

Question Time Brief relating to Centrelink call centre capacity (LEX 45021)

1 document released in part. The document is available upon request.

Sections of the Act: section 47E(d)

Exemptions: section 47E(d)

19 August 2019

Operational Blueprint document: Common and specialised activities for child support staff 277-01100020 (LEX 46028)

1 document released in full. The document is available upon request.

Sections of the Act: N/A

Exemptions: N/A

12 August 2019

Operational Blueprint documents (LEX 45956):

  • Assessment of a medical certificate to determine exemption from Mutual Obligation Requirements for a temporary incapacity 001-09120010
  • Expiry and renewal of medical certificates for payments with Mutual Obligation Requirements 001-09121000

2 documents released in part. The documents are available upon request.

Sections of the Act: Section 47E(d)

Exemptions: Section 47E(d)

12 August 2019

Meeting agendas and other notes for meetings held with the Minister for Human Services, Minister for Social Services, or their offices, between 1 January 2016 and 31 December 2016, relating to the Better Management of the Social Welfare System Initiative or Taskforce Integrity.

4 documents released in part. The documents are available upon request.

Sections of the Act: Sections 34(3), 47F(1) and 47E(d)

Exemptions: Sections 34(3), 47F(1) and 47E(d)

9 August 2019

Operational Blueprint document: Assessment of a medical certificate to determine exemption from Mutual Obligation Requirements 001-09120010 (LEX 45149)

1 document released in part. The document is available upon request.

Sections of the Act: Section 47E(d)

Exemptions: Section 47E(d)

30 July 2019

Documents relating to Operational Blueprint 108-07010010 assessing and coding employment income. (LEX 45734)

1 document released in full. The document is available upon request.

Sections of the Act: N/A

Exemptions: N/A

30 July 2019

Documents relating to Leave Payment training package. (LEX 45736)

1 document released in full. The document is available upon request.

Sections of the Act: N/A

Exemptions: N/A

29 July 2019

Agency: Minister for Government Services

Department of Human Services Incoming Brief for Minister Robert. (LEX 44779)

1 document released in part. The document is available upon request.

Sections of the Act: Sections 34(1)(c), 34(3), 37(2)(b), 47C, 47E(d)

Exemptions: Sections 34(1)(c), 34(3), 37(2)(b), 47C, 47E(d)

25 July 2019

Documents relating to foreign exchange rates. (LEX 45357)

Document released in full. Part of request refused as documents don't exist. The document is available upon request.

Sections of the Act: Section 24(a)

Exemptions: Section 24(a)

22 July 2019

Operational Blueprint document: Calculating financial capacity for business owners 277-0 4060000 document (LEX 34952)

1 document released in full. The document is available upon request.

Sections of the Act: N/A

Exemptions: N/A

17 July 2019

Documents relating to our staff policies for records management and fitness for duty health assessments. (LEX 44258)

2 documents released in full. The documents are available upon request.

Sections of the Act: N/A

Exemptions: N/A

12 July 2019

Document relating to the assessment of assets hardship, prior to 7 January 2019. (LEX 45056)

1 document released in part. The document is available upon request.

Please note that this document is no longer valid. The current version is also available to the public.

Sections of the Act: Section 47E(d)

Exemptions: Section 47E(d)

12 July 2019

Disclosure log request, documents relating to records management policy. (LEX 45603)

1 document released in full. The document is available upon request.

Sections of the Act: Section 22

Exemptions: Section 22

4 July 2019

Customer Committee meetings and internal consultations concerning Indigenous Servicing. (LEX 44914)

4 documents released in full and 2 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22, 47F and 47E(d)

Exemptions: Sections 47F and 47E(d)

2 July 2019

Document relating to FOI Sharepoint announcements. (LEX 44186)

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47F(1)

Exemptions: Section 47F

17 June 2019

Document relating to compensation policy. (LEX44466)

4 documents released in part. The documents are available upon request.

Sections of the Act: Section 47E(d)

Exemptions: Section 47E(d)

12 June 2019

Document relating to records management policy. (LEX44341)

1 document released in full. The document is available upon request.

Sections of the Act: Section 22

Exemptions: Section 22

5 June 2019

Document relating to portability and assessment of payments. (LEX44188)

31 documents released in full and 5 documents released in part. The documents are available upon request.

Sections of the Act: Sections 24A and 47E(d)

Exemptions: Section 47E(d)

20 May 2019

Document relating to aggregation of study load rules.(LEX 43822)

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47E(d)

Exemptions: Sections 22 and 47E(d)

6 May 2019

Commonwealth Bank of Australia (CBA) foreign exchange rates (as would be available on CBA's website) on 44 dates between 27 July 2015 and 22 February 2019 inclusive (LEX 42846)

44 documents released in full. The documents are available upon request.

Sections of the Act: N/A

Exemptions: N/A

30 April 2019

Documents relating to the provision of KPMG providing a business operations review for the agency during 22 May 2017 to 31 December 2017 (LEX 42920)

3 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22

Exemptions: Sections 47(1)(b), s 47E(d), s 47F(1) ands 47G(1)(a)

24 April 2019

LEX 42948

  • Policy & Standard for Staff Email and Messaging
  • Directive: Cyber Security Policy Non-compliance
  • Information Security Markings (release in full)

1 document, released in full, and 2 documents, released in part, are available upon request.

Sections of the Act: N/A

Exemptions:

  • Policy and Standard for Staff Email and Messaging (release in part - s47E(d))
  • Directive: Cyber Security Policy Non-compliance (release in part - s47E(c) and s47E(d))
27 March 2019
  • Deed of Standing Offer for the Provision of ICT Contractor Services, Services number 11/1000006268; and
  • Request for Tender (“RFT”) for the Provision of ICT Contractor Services, Services number 11/1000006268 (LEX40762)

2 documents, released in full. The documents are available upon request.

Sections of the Act: N/A

Exemptions: N/A

6 March 2019

Amendment of the document described as: the plan to implement the recommendations in the 2014 report of the own motion investigation 'FOI at the Department of Human Services' (LEX 42362)

1 document, released in part. The document is available upon request.

Sections of the Act: Sections 22, 47E(d)

Exemptions: Sections 22, 47E(d)

5 March 2019

Documents relating to the contract between Kelly Services and Services Australia in relation to labour hire arrangements in the Appeals Branch including the External Review of Decision team (LEX 41692).

3 documents, released in part. The documents are available upon request.

Sections of the Act: Sections 22, 47F(1) and 47E(d)

Exemptions: Sections 47F(1) and 47E(d)

28 February 2019

Financial Information Service - First Principles Review - 09.10.2017 (LEX 41331)

1 document released in full. The document is available upon request.

Sections of the Act: N/A

Exemptions: N/A

28 February 2019

Recruitment Approval Form for Quality Checker (APS 4) Position and Compiler (APS3) Position (LEX 42096)

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22, 47E(c), 47C

Exemptions: 47E(c), 47C

11 February 2019

Procedures for determining breaches of the APS Code of Conduct and the imposition of sanctions (LEX 41464)

1 document released in full. The document is available upon request.

Sections of the Act: N/A

Exemptions: N/A

23 January 2019

Documents relating to the provision of KPMG providing a business operations review for the agency during 22 May 2017 to 31 December 2017 (LEX 40946).

3 documents released in part. The documents are available upon request.

Sections of the Act: sections 47(1)(b), s 47E(d), s 47F(1) and s 47G(1)(a)

Exemptions: sections 47(1)(b), s 47E(d), s 47F(1) and s 47G(1)(a)

4 January 2019

Operational Blueprint document: Child Protection Agency Medicare card number requests for children and young people in out-of-home care 011-44120030 (LEX 41345)

1 document released in part. The document is available upon request.

Sections of the Act: section 47E(d)

Exemptions: section 47E(d)

7 December 2018

Operational Blueprint document Calculating financial capacity for business owners 277-04060000 document (LEX 34952)

1 document released in part. The document is available upon request.

Sections of the Act: sections 37(2)(b) and s 47E(d)

Exemptions: sections 37(2)(b) ands 47E(d)

7 December 2018

Public Interest Certificate issued by Services Australia to BreastScreen Victoria Inc, dated 03/02/2016 (LEX 40829)

1 document released in full. The document is available upon request.

Sections of the Act: section 22

Exemptions: N/A

26 November 2018

Operational blueprint document: Circumstances affecting capacity with compulsory requirement 001-10050000 document (LEX 39013)

1 document released in full and 3 documents released in part. The documents are available upon request.

Sections of the Act: section 47E(d)

Exemptions: section 47E(d)

15 November 2018

Documents formerly available on the AusTender website under RFT 1000401959 Request for Tender for the Procurement of a Systems lntegrator Panel (LEX 39604)

37 documents released. The documents are available upon request.

Sections of the Act: N/A

Exemptions: N/A

9 November 2018

Documents outlining the change history related to mylT Article 725 ('Valid reasons to call the Shared Services ICT Service Desk Urgent Escalation Channel') between 13 November 2015 and 30 July 2018.
Documents outlining the change history of mylT Article 1158 ('Cyber Security Incident Reporting') for the Period May 2017 to July 2017.
Documents outlining the change history related to the web page 'Genesys Workforce Management Solution' from the period prior to November 2016 until November 2017. (LEX 39753)

3 documents released with out of scope information removed. The documents are available upon request.

Sections of the Act: sections 22, 47E(c) and 47E(d)

Exemptions: sections 47E(c) and 47E(d)

4 July 2018

Contracts, in force during the period 1 December 2016 to 17 January 2017 (inclusive), between the Commonwealth of Australia represented by Services Australia and Dun and Bradstreet (Australia) Pty Ltd for the provision of a Mercantile Agent Service for Debt Recovery (LEX 30798)

1 document released in part. The documents are available upon request.

Sections of the Act: sections 22, 27(1)(b), 47E(d) and 47F(1)

Exemptions: sections 27(1)(b), 47E(d) and 47F(1)

28 June 2018

Any documents which show the number and percentage of children with an approved medical exemption for one or more vaccines, recorded by the Australian Childhood Immunisation Register (ACIR) and/or the Australian Immunisation Register (AIR), for the purpose of Commonwealth legislation, for each of the years 2011 to 2017 inclusive. Yearly statisics will suffice (LEX 36430)

16 documents released with out of scope information removed. The documents are available upon request.

Sections of the Act: section 22

Exemptions: N/A

7 June 2018

The Services Australia website 'Reciprocal Health Care Agreement 405 and 410 visa holders from the United Kingdom' in the form prior to being updated on 1 March 2018.

The Services Australia website 'United Kingdom Reciprocal Health Care Agreement for 405 and 410 retirement visa holders' in the form prior to being updated on 13 December 2017 (LEX 36572)

2 documents released in full. The documents are available upon request.

Sections of the Act: N/A

Exemptions: N/A

16 April 2018

Ministerial briefs since 1 October 2017 on the Modernising Health and Aged Care Payments Services Program (LEX 34599).

2 documents released in full and 4 documents released in part. The documents are available upon request.

Sections of the Act: sections 22, 34(3) and 47F(1).

Exemptions: sections 34(3) and 47F(1)

13 March 2018

Operational blueprint documents (LEX 34342)

  • 003-09000000 Early Release of Superannuation Benefits
  • 003-09010000 Apply for early release of superannuation benefits under compassionate grounds
  • 003-09010030 Early release of superannuation benefits under medical treatment and medical transport grounds
  • 003-09010040 Early release of superannuation benefits under the mortgage assistance ground
  • 003-09010050 Early release of superannuation benefits under the modification of home/vehicle ground
  • 003-09010060 Early release of superannuation benefits under the palliative care ground for customers
  • 003-09010070 Early release of superannuation benefits under palliative care, death, funeral or burial grounds for dependants
  • 003-09010110 Request for priority assessment of early release of superannuation benefits under compassionate grounds
  • 003-09010120 Telephone protocols for early release of superannuation benefits under compassionate grounds
  • 003-09010150 Reviews of decision for early release of superannuation benefits under compassionate grounds
  • 003-09010160 Assessing and recording an early release of superannuation benefits application under compassionate grounds
  • 003-09010170 Determining dependency for early release of superannuation benefits under compassionate grounds
  • 003-09010180 Early release of superannuation benefits under the consistent with ground.

3 documents released in full and 10 documents released in part. The documents are available upon request.

Sections of the Act: section 47E(d)

Exemptions: section 47E(d)

2 March 2018

Services Australia Incoming Brief for Minister Keenan (LEX34602)

1 document was released in part. The document is available upon request.

Sections of the Act: sections 47C, 47E(d), 47E(c) and 47F(1)

Exemptions: sections 47C, 47E(d), 47E(c) and 47F(1)

23 February 2018

Data specifying the total number of Disability Support Pension (DSP) suspensions due to the recipient being 'in gaol,' and the total number DSP cancellations because the recipient was 'in gaol,' for each of the last three full financial years (2014-15; 2015-16; and 2016-17)

1 document released in full. The documents are available upon request.

Sections of the Act: N/A

Exemptions: N/A

19 January 2018

National Indigenous Coalition meeting minutes and agenda items. (LEX 31843)

3 documents released in full and 5 documents released in part. The documents are available upon request.

Sections of the Act: sections 47C, 47F and 47E(d)

Exemptions: sections 47C, 47F and 47E(d)

18 January 2018

Statistics relating to the Online Compliance Intervention. (LEX 29651)

1 document released in full. The document is available upon request.

Sections of the Act: sections 24A and 17

Exemptions: N/A

21 December 2017

Operational Blueprint 108-04080040 - Exempt lump sums (LEX 32237)

1 document released in part. The document is available upon request.

Sections of the Act: section 47G(1)

Exemptions: section 47G(1)

28 November 2017

Operational Blueprint 107-03040000 - Perpetual Centrelink Calendar (LEX 30212)

1 document released in full. The document is available upon request.

Sections of the Act: N/A

Exemptions: N/A

15 November 2017

Statistics relating to Farm Household Allowance recipients as at 21 July 2017 (LEX 30864)

1 document released in full. The documents are available upon request.

Sections of the Act: N/A

Exemptions: N/A

8 November 2017

Internal correspondence regarding Medicare (LEX 30613)

8 documents released in part. The documents are available upon request.

Sections of the Act: sections 22, 37(1)(a), 37(2)(b), 47G , 47C(1) and 47E(d)

Exemptions: sections 37(1)(a) , 37(2)(b), 47G, 47C(1) and 47E(d)

17 January 2017

Incoming Government Brief as it refers to Medicare (LEX 22819)

3 documents released in part.

The documents are available upon request.

Sections of the Act: 22, 37, and 47C(1)

Exemptions: 37, and 47C(1)

Contact us for documents

Some documents are available upon request at:

FOI Legal Team
Services Australia
PO Box 7820
Canberra BC ACT 2610

Email the FOI legal team.

Unable to access information in the log

If you are unable to access the information in this log, you can contact us by:

  • sending an email to the FOI legal team
  • writing to us at:
    FOI Legal team
    Services Australia
    PO Box 7820
    Canberra BC ACT 2610

Page last updated: 20 February 2020