Freedom of Information Disclosure Log

Operational Blueprint documents (LEX 82314):

• Assessing and recording distribution income 043-04050030
• Resource document from Operational Blueprint 043-04050010 entitled ‘Assessment of attribution & distribution income for trusts and companies’.

1 document released in full and 1 document released in part. The documents are available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

The final iteration of the agency's Question Time Brief / Hot Topics Brief, as provided to the Minister's office on 5 November 2024 (LEX 82330).

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47F(1)
Exemptions: Section 47F(1)

Document relating to APS Staff Data for Child Support and Tailored Services Division (LEX 82462).

1 document released in full. The document is available upon request.

Sections of the Act: Section 22
Exemptions: N/A

Document relating to Contract (CN3917200) (LEX 82012).

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22, 24A, 47C, 47E(d) and 47F(1)
Exemptions: Sections 47C, 47E(d) and 47F(1)

Operational Blueprint document (LEX 82100):

• Recording and correcting employment income details 108-07010010 (effective 11 October 2024).

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Document relating to Minister’s Submission MS24-900041 ‘Services Australia ICT Architecture Review and complementary’ (LEX 81884).

1 document released in part. The document is available upon request.

Sections of the Act: Sections 47E(d) and 47F(1)
Exemptions: Sections 47E(d) and 47F(1)

Documents relating to (LEX 81877):

• Minister’s Office noted and signed submission MS24-000180 ‘Updates to Roadmap for myGov’
• Attachment A - myGov Roadmap - Web Content
• Attachment B - myGov Roadmap - Printable Format
• Attachment C - myGov Roadmap - Website Layout Concept.

3 documents released in full and 1 document released in part. The documents are available upon request.

Sections of the Act: Section 47F(1)
Exemptions: Section 47F(1)

Document relating to Genuine attempts to contact by phone (LEX 81725).

Operational Blueprint documents (LEX 81725):

• Calling a customer or returning a customer’s call 111-05050050 (effective 24 July 2024).

2 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Operational Blueprint documents (LEX 81705):

• COVID-19 Vaccine Claims Scheme - Registering a claim and/or specific correspondence 012-21112356 (effective 24 June 2024)
• COVID-19 Vaccine Claims Scheme - managing telephone and face-to-face enquiries 012-21120751 (effective 13 June 2024).

2 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Operational Blueprint document (LEX 81704):

• Suspected Medicare Fraud and Business Integrity (BI) Flags 110-15030000 (effective 29 August 2024.

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 37
Exemptions: Section 37

Operational Blueprint document (LEX 81948):

• Assessing if a customer is an Australian resident 106-06010010 (effective 5 September 2024).

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Documents relating to notices of proposed dismissals lodged with Centrelink by IBM Australia Limited on or after 1 January 2024 (LEX 81708):

2 documents released in part. The documents are available upon request.

Sections of the Act: Sections 47F(1) and 47G
Exemptions: Sections 47F(1) and 47G

Documents relating to (LEX 81670):

• Current Centrelink AUS222-2303 Form: Medical Report Disability Support Pension Review for Portability
• Operational Blueprint 008-03120040: Assessment for Disability Support Pension (DSP) customers going overseas under the no future work capacity provisions (effective 2 August 2024)
• Internal Agency Document: Guide to JCA and ESAt Report Writing (effective January 2024).

1 document released in full and 2 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Documents relating to Multiple Child Subsidy (Phase 2) First Principles and Feasibility dated between 15 September 2021 and 5 October 2021 (LEX 80342):

1 document released in full and 2 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22 and 47C
Exemptions: Section 47C

Documents released in accordance with decision of the Administrative Review Tribunal in CEO, Services Australia and Warren (2019/7870), relating to the Pay as You Go (PAYG) data matching (LEX 80927):

• Costing documents for New Policy Proposals
• Draft New Policy Proposals
• Draft costing requests for New Policy Proposals.

7 documents released in full and 3 documents released in part. The documents are available upon request.

Sections of the Act: Sections 42 and 46(b)
Exemptions: Sections 42 and 46(b)

Operational Blueprint document (LEX 81476):

• Requesting information (CLK) 104-04080010 (effective from 9 September 2024).

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Release of further documents (LEX 79751):

Documents held by Services Australia relating to amendments to s 67CC(2) of the A New Tax System (Family Assistance) (Administration) Act 1999 including:

• Email correspondence sent or received by SES relating to LEX 71589
• Consultation undertaken by Services Australia
• Higher Child Care Subsidy First Principles v11
• Family Assistance Legislation Amendment Bill 2022 - Lay person explanation of amendments
• New CCS Rates.

2 documents released in full and 3 documents released in part. The documents are available upon request.

Sections of the Act: Sections 24A, 47C, 47E(d) and 47F(1)
Exemptions: Sections 47C, 47E(d) and 47F(1)

Operational Blueprint document (LEX 81477):

• Documents required for Centrelink new claims 106-07060000 (effective 10 September 2024).

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Documents relating to (LEX 81229):

• Preparing documents for disclosure to the Administrative Appeals Tribunal (and review parties) - Social Services and Child Support Division
• Appeals Support Team Redaction Guidelines support document
• Relevance support document
• AAT Electronic File Transfer - Standard Operating Procedure.

2 documents released in full and 2 documents released in part. The documents are available upon request.

Sections of the Act: Sections 47F(1) and 47E(d)
Exemptions: Sections 47F(1) and 47E(d)

Operational Blueprint documents (LEX 80823):

• Maintaining the value of real estate assets on customer records 108-04130100
• Valuation of real estate and other assets 108-04130090.

2 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Operational Blueprint document (LEX 81057):

• Maintaining the value of real estate assets on customer records 108-04130100.

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Operational Blueprint document (LEX 81225):

• Family and domestic violence 003-15000000.

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Documents relating to (LEX 80230):

The final iterations of any documents produced to support the latest meeting of the myGov Advisory Group, including documents produced from the Group itself as a consequence of the meeting (e.g. endorsed minutes, correspondence, memos).

1 document released in full and 4 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22, 47C, 47E(d) and 47F(1)
Exemptions: Sections 47C, 47E(d), 47F(1)

Documents relating to the Instrument of delegation, Delegation Manual, or whatever legal documentation pertained to section 16 (7&8) of the Social Security Administration Act in 2020 (LEX 81029).

6 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22 and 47F(1)
Exemptions: Section 47F(1)

Documents relating to invoices for the purchase and installation of office furniture and office desk accessories for the period of 1 June 2023 to 29 May 2024 (LEX 79866):

2 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22, 47F, 47G, 47 and 47E(d)
Exemptions: Sections 47F, 47G, 47 and 47E(d)

Documents relating to the latest two iterations of the agency’s Services Australia ICT Release Calendar (LEX 80991):

1 document released in full. The document is available upon request.

Sections of the Act: N/A
Exemptions: N/A

Document relating to Income Averaging escalations to Services Australia’s policy help desk from 1 May 2024 to 5 August 2024 (LEX 81000):

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22, 47E(d) and 47F(1)
Exemptions: Sections 47E(d) and 47F(1)

Operational Blueprint document (LEX 80897):

• Baby Bonus (BBY) 007-02000000 (effective 4 September 2024).

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Operational Blueprint document (LEX 80970):

• Progress of claim - Families claims 007-07010050 (effective 4 September 2024).

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Operational Blueprint document (LEX 80968):

• Changes to the repayment rate of an advance payment 103-05040060 (effective 4 September 2024).

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Operational Blueprint document (LEX 80967):

• Lump sum repayment of advance payment 103-05040050 (effective 4 September 2024).

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Documents relating to the 2019 prisoner data sharing agreement between Centrelink and Corrective Services (NSW) (LEX 79796):

• Operational Blueprint documents:
  • 003-07030060 - Confirming prison admission and release dates (effective 28 February 2024)
  • 110-13050110 - Corrective Services interventions (COR) (effective 23 May 2024)
  • 102-12000000 - Prison admission process and claims during incarceration (effective 13 May 2024)
• Program Protocol Agreement (dated 15 July 2019).

2 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22, 47E(d) and 47F(1)
Exemptions: Sections 47E(d) and 47F(1)

Operational Blueprint documents (LEX 80273):

• Delivery standards for Centrelink payments and services (CLK) - 106-02000000
• Centrelink service standards and procedures for pre-release and post-release prison customers - 106-02020000
• First Contact Service Offer (FCSO) workflow - 106-03010000
• Claim lodgement of Centrelink claims - 106-03010000.

1 document released in full and 3 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Documents relating to Services Australia’s Question Time Brief for 4 June 2024 (LEX 80071).

22 documents released in part. The documents are available upon request.

Sections of the Act: Sections 47F(1) and 47D
Exemptions: Sections 47F(1) and 47D

Senate Estimates Briefing Packs produced for Mr David Hazlehurst, Mr Jarrod Howard, Ms Angela Diamond and Mr Charles McHardie for their appearance at the 3 June 2024 Senate Estimates (LEX 80042).

9 documents released in full and 87 documents released in part. The documents are available upon request.

Sections of the Act: Sections 37(1)(a), 37(2)(b), 47D, 47E(d) and 47F(1)
Exemptions: Sections 37(1)(a), 37(2)(b), 47D, 47E(d) and 47F(1)

Documents relating to (LEX 79746):

• A description of all Artificial Intelligence (AI) tools and/or capabilities currently being used and/or trialled and/or considered for future use by Services Australia to assist/enhance employee productivity or to assist in or perform Agency functions.

2 documents released in full and three documents released in part. The documents are available upon request.

Sections of the Act: Sections 22, 47C, 47D, 47E(d) and 47F(1)
Exemptions: Sections 47C, 47D, 47E(d) and 47F(1)

Documents relating to the process to determine if a document is suitable for publishing on the Operational Information portal (LEX 80281).

2 documents released in full. The documents are available upon request.

Sections of the Act: Section 22
Exemptions: N/A

Operational Blueprint document (LEX 80262):

• Managed investments - updating existing investments 108-04090030.

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Operational Blueprint document (LEX 80365):

• Work Bonus and balance for pensioners of Age Pension age 108-07010130.

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Documents relating to Services Australia’s Employment Services Assessment guidelines and training manuals (LEX 80206).

1 document released in full and 3 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Operational Blueprint document (LEX 80049):

• Customer or business makes a complaint or provides feedback about Centrelink 103-09030080.

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Operational Blueprint documents (LEX 79639):

• Priority explanation or formal review of a decision 109-02010000 (effective from 30 April 2024)
• SME explanations, ARO referrals and implementing ARO decisions 109-02020010 (effective from 15 May 2024)
• Advising verbally of an unfavourable decision 109-03010000 (effective from 30 April 2024)
• Reviews by an Authorised Review Officer (ARO) 109-03020020 (effective from 30 April 2024)
• Dates of effect for review of decision outcomes 109-06000000 (effective from 24 January 2023)
• Secretary initiated review of decision 109-06020000 (effective from 17 August 2023)
• Administrative Appeals Tribunal (AAT) 109-03030000 (effective from 30 April 2024)
• Actioning initial request for statement from Administrative Appeals Tribunal (AAT) 109-03030010 (effective from 30 April 2024)
• Privacy checking and quality checking of documents for the Administrative Appeals Tribunal (AAT) 109-03030030 (effective from 1 May 2024)
• Actioning further information, hearing email requests and Orders to Make Submissions for the AAT hearing109-03030040 (effective from 9 November 2023)
• Administration requirements for Administrative Appeals Tribunal (AAT) hearing 109-03030050 (effective from 1 May 2024)
• Discretion to extend portability period 061-01050000 (effective from 24 May 2024)
• Former resident provisions 061-01060010 (effective from 27 February 2024).

13 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Documents relating to (LEX 79151):

• myGov User Audit advisory paper (2022)
• myGov Performance Report August 2022
• myGov Operations pain points v3.0
• myGov Transition Report
• independent economic analysis commissioned by Services Australia in 2021.

4 documents released in full and 1 document released in part. The documents are available upon request.

Sections of the Act: Sections 37(2)(b) and 47E(d)
Exemptions: Sections 37(2)(b) and 47E(d)

Documents relating to (LEX 79391):

• Service Partnership Agreement between NSW Department of Corrective Services and Centrelink and Program Protocol between Commonwealth of Australia represented by Centrelink and State of New South Wales acting through Corrective Services NSW.

2 documents released in part. The documents are available upon request.

Sections of the Act: Section 47F(1)
Exemptions: Section 47F(1)

Documents relating to (LEX 79020):

• The materials provided by Services Australia to the Secretaries’ Digital and Data Committee meeting of 15 March 2024 concerning the Health Delivery Modernisation Program and Birth of Child project.

1 document released in part. The document is available upon request.

Sections of the Act: Section 47C
Exemptions: Section 47C

Documents relating to (LEX 79234):

• Services Australia’s latest two iterations of the Gateway Review Reports for Health Delivery Modernisation (HDM) Program.

2 documents released in part. The documents are available upon request.

Sections of the Act: Sections 47E(d) and 47F(1)
Exemptions: Sections 47E(d) and 47F(1)

Documents relating to (LEX 79207):

• Services Australia’s latest iteration of the Technology Plan 2023 - 2027.

1 document released in full. The document is available upon request.

Sections of the Act: N/A
Exemptions: N/A

Documents relating to (LEX 79176):

• The final iterations of the last three Programme Status Reports produced by Services Australia for the Health Delivery Modernisation Program.

3 documents released in part. The documents are available upon request.

Sections of the Act: Sections 42, 47E(d) and 47F(1)
Exemptions: Sections 42, 47E(d) and 47F(1)

Document relating to (LEX 78943):

• The final report on the sampling activity of historically determined debts prior to 2010.

1 document released in part. The document is available upon request.

Sections of the Act: Sections 42, 47E(d) and 47F(1)
Exemptions: Sections 42, 47E(d) and 47F(1)

Documents relating to (LEX 78593):

• Any advice sent to the Minister for Government Services to date by members of the myGov Advisory Board which concern conflicts of interests, pecuniary or otherwise
• All agenda, papers, file notes, memos and minutes prepared by Services Australia’s secretariat for the myGov Advisory Board from 15 December 2023 - 1 March 2024
• Any advice prepared by the myGov Advisory Board to date for the Minister for Government Services
• Any correspondence, including letters and emails, issued by members of the myGov Advisory Board to external stakeholders
• The latest iteration of MB23-000076.

2 documents released in part and 1 document released in full. The documents are available upon request.

Sections of the Act: Sections 22, 47F(1), 47E(d) and 47C
Exemptions: Sections 47F(1), 47E(d) and 47C

Operational Blueprint document (LEX 78781):

• Changing Entitlement Period End Dates (EPED) 103-05030000.

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Operational Blueprint document (LEX 78634):

• Selling a home 108-04070050.

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

The Centrepay business application forms and assessment documents for J Kaushik Pty Ltd and PM Trading Pty Ltd (LEX 78419):

2 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22, 47E(d), 47F(1) and 47G
Exemptions: Sections 47E(d), 47F(1) and 47G

Letters received by the Chief Executive Officer of Services Australia from the Secretary of the Department of Social Services over the last 12 months relating to any matters covered by the bilateral agreements between DSS and Services Australia (LEX 78423).

4 documents released in full, and 15 documents released in part. The documents are available upon request.

Sections of the Act: Sections 42, 47C, 47E(d) and 47F(1)
Exemptions: Sections 42, 47C, 47E(d) and 47F(1)

Senate Estimates Briefing Packs produced for Mr David Hazlehurst, Mr Jarrod Howard, Ms Angela Diamond, and Mr Charles McHardie for their appearance at the 14 February Senate Estimates (LEX 78422).

3 documents released in full, and 81 documents released in part. The documents are available upon request.

Sections of the Act: Sections 37(1)(a), 37(2)(b), 42, 47D, 47E(d), 47F(1) and 47G
Exemptions: Sections 37(1)(a), 37(2)(b), 42, 47D, 47E(d), 47F(1) and 47G

Documents relating to (LEX 78421):

• Executive Committee Enterprise Risk Watchlist and attachment (as at 20 November 2023)
• Executive Committee Enterprise Risk Watchlist and attachment (as at 9 January 2024).

2 documents released in part. The documents are available upon request.

Sections of the Act: Sections 37, 42(1), 47C, 47D, 47E(c) and 47E(d)
Exemptions: Sections 37, 42(1), 47C, 47D, 47E(c) and 47E(d)

List of businesses approved to make deductions through the Centrepay system (LEX 78645).

1 document released in part. The document is available upon request.

Sections of the Act: Section 47F(1)
Exemptions: Section 47F(1)

The draft Question Time Brief the Agency last provided to Minister Shorten’s office, dated 15 February 2024 (LEX 78427).

28 documents released in part. The documents are available upon request.

Sections of the Act: Sections 47F(1) and 47(1)(b)
Exemptions: Sections 47F(1) and 47(1)(b)

Operational Blueprint document (LEX 78731):

• Gathering information and evidence for fraud investigations 110-11030000.

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22, 37(1)(a), 37(2)(b), and 47E(d)
Exemptions: Sections 37(1)(a), 37(2)(b), and 47E(d)

Documents relating to the functioning of the COVID-19 Vaccination Claims Scheme in particular number of claims logged/pending/successful, compensation amounts received/awarded, processing timeframes and breakdowns of claim information (LEX 78339).

3 documents released in full. The documents are available upon request.

Sections of the Act: Sections 22 and 24A
Exemptions: N/A

Documents relating to (LEX 78359):

• Documents relating to how Services Australia recognises an employee’s prior service and their subsequent long service entitlement when the calculation under the LSL Act 1976, results in a negative number or negative credit
• Documents on allowing an employee not to have their prior service recognised if the calculation under s.18 of the LSL Act results in a negative number
• Documents showing the Commonwealth Agencies which Services Australia provide shared payteam services for and the advice provided.

1 document released in full. The document is available upon request.

Sections of the Act: Section 22
Exemptions: N/A

Documents relating to (LEX 78424):

• The latest iteration of the Quality On Line checking in the Smart Centre Division Operational Blueprint
• The latest iteration of the Urgent QOL process for Smart Centre and Labour Hire staff Operational Blueprint
• The latest iteration of the Transferring a priority call within the network staff Operational Blueprint.

2 documents released in part and 1 document released in full. The documents are available upon request.

Sections of the Act: Section 47E(d)
Exemptions: Section 47E(d)

Documents for the period of 1 July 2023 to 31 December 2023 relating to the Royal Commission into the Robodebt Scheme (LEX 77992):

• Emails and communications directed to Agency staff and SES
• Briefs prepared for Senate Estimates in October 2023 on the Agency’s response to the Royal Commission
• Documentation to the Agency’s executive leadership (or similar) regarding the Agency’s response to the Royal Commission
• Documentation relating to changing training modules to incorporate information about the Royal Commission.

16 documents released in part and 2 documents released in full. The documents are available upon request.

Sections of the Act: Sections 42, 47C, 47E(d) and 47F(1)
Exemptions: Sections 42, 47C, 47E(d) and 47F(1)

The most recent progress report of the sampling activity of historically determined debts prior to 2010 (LEX 78384).

1 document released in part. The document is available upon request.

Sections of the Act: Sections 47E(d) and 47F(1)
Exemptions: Sections 47E(d) and 47F(1)

Credit card statement and receipts for the period 1 November 2023 to 31 December 2023 for an Agency staff member (LEX 78361).

1 document released in part. The document is available upon request.

Sections of the Act: Sections 47E(c), 47E(d) and 47F(1)
Exemptions: Sections 47E(c), 47E(d) and 47F(1)

Any material, written or electronic, produced by, or prepared for, the MyGov Advisory Group, including material subsequently sent by the Advisory Group to the Minister’s office, from 9 November 2023 to date (LEX 77663).

6 documents released in part. The documents are available upon request.

Sections of the Act: Sections 24A, 47C, 47D, 47E(d) and 47F
Exemptions: Sections 24A, 47C, 47D, 47E(d) and 47F

Services Australia Employee COVID-19 Vaccination Summary based on data as at 8 August 2022 (LEX 78192).

1 document released in full. The document is available upon request.

Sections of the Act: Section 22
Exemptions: N/A

Documents relating to (LEX 78126):

• Commencement of Identity 106-07040070
• Identity Confirmation 106-09010000
• Alternative Identity 106-07040050
• Alternative Identity reviews 106-07040060
• Identity confirmation and refugees 005-02010000
• Coding identity documents 106-09010010.

6 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Documents relating to (LEX 77970):

Documents that demonstrate the authority delegated to Agency staff to create and maintain processes documented in Operational Blueprints that were in effect on 27 July 2023, including:

• Services Australian Intranet Page (Operational Blueprint delegations)
• Commonwealth of Australia Social Security (Administration) Act 1999 - Delegations Instrument Number D-2022-17.

1 document released in full and 1 document released in part. The documents are available upon request.

Sections of the Act: Sections 22 and 47F(1)
Exemptions: Section 47F(1)

Documents relating to (LEX 77828):

Guidelines or other forms of direction issued by Agency employees who have the authority to issue a guideline or any other form of direction that relates to the Income support Finalisation Interview or SOI dated from Jan 1 2017 to 27 July 2019, including:

1. Relevant information from the following Operational Blueprint: 008-03030150 ‘Rejecting a new claim for Disability Support Pension (DSP) including manifest rejections’.

Versions in effect as follows:

• 7 March 2017 (Pages 1-20)
• 12 April 2017 (Pages 21-40)
• 11 May 2017 (Pages 41-60)
• 15 June 2017 (Pages 61-80)
• 7 August 2017 (Pages 81-100)
• 5 January 2018 (Pages 101-120)
• 8 January 2018 (Pages 121-140)
• 9 January 2018 (Pages 141-160)
• 9 January 2018 (Pages 161-182)
• 16 January 2018 (Pages 183-202)
• 19 June 2018 (Pages 203-222)
• 9 August 2018 (Pages 223-244)
• 15 August 2018 (Pages 245-266)
• 6 September 2018 (Pages 267-288)
• 28 September 2018 (Pages 289-310)
• 16 November 2018 (Pages 311-332)
• 12 December 2018 (Pages 333-355)
• 14 January 2019 (Pages 356-378)
• 17 January 2019 (Pages 379-401)
• 1 February 2019 (Pages 402-424)
• 12 February 2019 (Pages 425-447)
• 4 March 2019 (Pages 448-470)
• 12 March 2019 (Pages 471-494)
• 11 April 2019 (Pages 495-518)
• 8 July 2019 (Pages 519-542).

2. Relevant information from the following Operational Blueprint version in effect from 13 October 2016: 008-03020000 ‘Preparing for and conducting the Income Support Finalisation Interviews for disability payments’

3. Relevant information from the following Operational Blueprint version in effect from 15 May 2016: 008-03020010 ‘Preparing for the Income Support Finalisation Interview for Disability Support Pension’

4. Relevant information from the following Operational Blueprint version in effect from 15 June 2016: 008-03020040 ‘Conducting the Income Support Finalisation Interview for disability payments’

5. Relevant information from the following Operational Blueprint version in effect from 15 June 2016: 008-03020050 ‘Information to be discussed at a Disability Support Pension (DSP) Income Support Finalisation Interview’

6. Relevant information from the following Operational Blueprint version in effect from 15 June 2016: 008-03020070 ‘Outcome of the Income Support Finalisation Interview for disability payments’.

6 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Documents relating to (LEX 78015):

• Income from personal injury insurance schemes and disability benefits 108-23091956.

1 document released in part. The document is available upon request.

Sections of the Act: Section 47E(d)
Exemptions: Section 47E(d)

Documents relating to (LEX 77648):

• The latest iteration of Minister Shorten’s Question Time Briefing / Briefing Pack, as provided by the Agency to the Minister’s office, for Question Time for 7 December 2023.

2 documents released in full and 28 documents released in part. The document is available upon request.

Sections of the Act: Sections 47E(d), 47F(1), 47G and 47D
Exemptions: Sections 47E(d), 47F(1), 47G and 47D

Operational Blueprint document (LEX 77639):

• Calculation of a Lump Sum Bereavement Payment (LBP) 099-06020000.

1 document released in part. The document is available upon request.

Sections of the Act: Section 47E(d)
Exemptions: Section 47E(d)

Documents in relation to the COVID-19 Vaccine Claims Scheme showing (LEX 77680):

• total claims made, approved, and rejected
• lowest amount awarded
• total Tier 3 claims submitted.

3 documents released in full. The documents are available upon request.

Sections of the Act: Section 22
Exemptions: N/A

Emails and notes of conversations between GC of FOI and the Respect Team (LEX 77566).

4 documents released in part. The documents are available upon request.

Sections of the Act: Sections 47F and 47E(d)
Exemptions: Sections 47F and 47E(d)

Operational Blueprint documents (LEX 77620):

• Request to reassess a rejected claim 106-07060060
• Documents required for Centrelink new claims 106-07060000.

2 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Operational Blueprint document (LEX 77432):

• Business Deductions 043-03100020.

1 document released in part. The document is available upon request.

Sections of the Act: Section 47E(d)
Exemptions: Section 47E(d)

Documents relating to (LEX 77386):

• Current (i.e. active and endorsed) gender affirmation policies for your department/agency’s staff (i.e. policies outlining the process by which transgender or nonbinary staff can affirm their chosen gender identity at work)
• Current (i.e. active and endorsed) gender affirmation leave policies for your department/agency’s staff (i.e. policies establishing the process and types of leave which transgender or non-binary staff can access for transition related purposes)
• If active and endorsed policies for items 1 and/or 2 do not exist, I am requesting any draft policies your department/agency is working on.

1 document released in full and 1 document released in part. The documents are available upon request.

Sections of the Act: Section 47E(d)
Exemptions: Section 47E(d)

Document relating to (LEX 77475):

• Instrument of delegation regarding powers and functions under the Social Security (Administration) Act 1999 (SSA Act):

1 document released in part. The document is available upon request.

Sections of the Act: Section 47F(1)
Exemptions: Section 47F(1)

A document relating to the APS Common Conditions Dashboard (LEX 77326):

1 document released in part. The document is available upon request.

Sections of the Act: Sections 47C and 47D
Exemptions: Sections 47C and 47D

The final iteration of each Senate Estimates briefing packs, including back-pocket briefs, for Mr Chris Birrer, Ms Susie Smith, Ms Lisa Carmody, Mr Jonathon Thorpe, Ms Angela Diamond and Mr Charles McHardie respectively, as prepared for the 25 October 2023 Community Affairs (LEX 76610).

1 document released in full and 80 documents released in part. The documents are available upon request.

Sections of the Act: Sections 37(1)(a), 37(2)(b), 42, 47D, 47E(d), 47G and 47F
Exemptions: Sections 37(1)(a), 37(2)(b), 42, 47D, 47E(d), 47G and 47F

Operational Blueprint documents (LEX 76584):

• Release of Disability Support Pension (DSP) Medical Assessment reports 00806070080
• Assessing eligibility for Disability Support Pension (DSP) after a Disability Medical Assessment (DMA) 008-03030130
• Disability Medical Assessment (DMA) Overview 008-03200000
• Disability Medical Assessment (DMA) referrals 008-03030090
• Claims for Australian payments under International Agreements 106-04010000
• The Impairment Tables 008-03040050
• Reviews and appeals for Disability Support Pension (DSP) rejection or cancellation decisions 008-03190000
• Progress of claim - Disability Support Pension (DSP) 008-03150000
• Overriding Medical Conditions and Work Capacity recommendations in a Job Capacity Assessment (JCA) report 008-06070020
• Program of Support (POS) requirements for Disability Support Pension (DSP) 008-03090010
• Disability Medical Assessment (DMA) appointment outcome 008-17041200.

1 document released in full and 10 documents released in part. The documents are available upon request.

Sections of the Act: Section 47E(d)
Exemptions: Section 47E(d)

Operational Blueprint document (LEX 77207):

• Job seeker online claim appointment 001-17070600.

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

The final iteration of the National Agents and Access Points Remote Indigenous Customer Survey, as produced by Instinct and Reason Pty Ltd in FY 2022-23 for Services Australia (LEX 76866).

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47F(1)
Exemptions: Section 47F(1)

Operational Blueprint document (LEX 76482 and 77048):

• Selling a home 108-04070050.

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Documents relating to (LEX 76739):

• Documents that show the payout amount broken down into Tier Level for all claims deemed payable under the COVID19 Vaccination Claims Scheme including the claims submission date and approval date, for the period of 1 Dec 2021 to 1 November 2023.
• How many assessors does Services Australia have for the COVID19 Vaccination Claims Scheme.

2 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22 and 47F(1)
Exemptions: Section 47F(1)

Various Microsoft Teams messages between members of the FOI team between 1 November 2022 and 10 September 2023 (LEX 75682):

23 documents released in part. The documents are available upon request.

Sections of the Act: Sections 47C, 47E(c), 47E(d) and 47F(1)
Exemptions: Sections 47C, 47E(c), 47E(d) and 47F(1)

Documents relating to (LEX 76384):

• A list of all employees working in Fairfield NSW Service Centre on 20 January 2023, a record of times the Service Commitments page on the Services Australia website was updated, and the policy followed when uploading to the Services Australia website.

2 documents released in part, and 1 document released in full. The documents are available upon request.

Sections of the Act: Sections 47E(d) and 47F(1)
Exemptions: Sections 47E(d) and 47F(1)

Reports on a desktop sampling exercise of potential overpayments potentially impacted by income apportionment of income prior to 7 December 2020 (LEX 76245).

1 document released in part. The document is available upon request.

Sections of the Act: Sections 47F and 47E(d)
Exemptions: Sections 47F and s47E(d)

Operational Blueprint documents (LEX 76225):

• 008-03030020 Diagnosis of a medical condition provided by an Assessment Services Psychologist for Disability Support Pension (DSP)
• 008-03130030 Cancellation of Disability Support Pension (DSP)
• 008-03190000 Reviews and appeals for Disability Support Pension (DSP) rejection or cancellation decisions.

3 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Documents relating to Services Australia’s Security Risk Management Review (LEX 75583).

15 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22, 34, 47C, 47E(d) and 47F(1)
Exemptions: Sections 34, 47C, 47E(d) and 47F(1)

Documents relating to (LEX 76198):

• The lease for the Broadmeadows Centrelink Office
• Maintenance/Repairs for the Broadmeadows car park gates.

2 documents released in part. The documents are available upon request.

Sections of the Act: Sections 11C(1)(a), 22, 47, 47C, 47D, 47E(d) and 47F(1)
Exemptions: Sections 11C(1)(a), 47, 47C, 47D, 47E(d) and 47F(1)

Copy of every decision letter template used by the Agency’s Freedom of Information team (LEX 76340).

15 documents released in full. The documents are available upon request.

Sections of the Act: Section 22
Exemptions: N/A

Correspondence between the CEO, Services Australia and the Secretary, Department of the Prime Minister and Cabinet regarding Synergy 360 and/or a review into contracts associated with Synergy 360 (LEX 75843).

3 documents released in part. The documents are available upon request.

Sections of the Act: Sections 37, 47C, 47E(d) and 47F(1)
Exemptions: Sections 37, 47C, 47E(d) and 47F(1)

Media enquiry regarding Synergy360 (LEX 75772).

2 documents released in part. The documents are available upon request.

Sections of the Act: Sections 37 and 47F(1)
Exemptions: Sections 37 and 47F(1)

Email between members of the FOI team (LEX 76294).

1 document released in part. The document is available upon request.

Sections of the Act: Sections 47F and 47E(c)
Exemptions: Sections 47F and 47E(c)

Disclosure log approval form (signed and dated by a delegate) that approved the upload on 28 September 2023 for “various emails between members of the FOI team between 1 December 2022 and 28 August 2023" (LEX 76355).

1 document released in full. The document is available upon request.

Sections of the Act: Section 22
Exemptions: Section 22

Draft General Instructions from Department of Social Services to Services Australia on payslips and apportionment of employment income (LEX 76259).

2 documents released in part. The documents are available upon request.

Sections of the Act: Sections 47C and 47E(d)
Exemptions: Sections 47C and 47E(d)

Operational Blueprint document (LEX 75875):

• Reviewing nominee arrangements 110-06090160.

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47E(d):
Exemptions: Section 47E(d)

PAYG Assumptions Summary, Extension PAYG New Measure - Costing Assumptions, External Data - PAYG Data Matching - User Change Specification, and External Costing Requests “Extend Enhanced Welfare Payment Integrity - non-employment income data matching”, and “Increased Welfare Compliance for Assets and Investments” (LEX 75590).

5 documents released in full. The documents are available upon request.

Sections of the Act: Section 22
Exemptions: N/A

Documents produced following the review to inform the government’s decision to cease the Entitlement Calculation Engine project (LEX 75435).

2 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22, 47C and 47E(d)
Exemptions: Sections 47C and 47E(d)

Correspondence between General Counsel, FOI and Ombudsman Branch and the Minister’s Office relating to Synergy360 (LEX 75771).

1 document released in part. The document is available upon request.

Sections of the Act: Sections 42, 47C, 47E(d), and 47F(1)
Exemptions: Sections 42, 47C, 47E(d), and 47F(1)

Documents sent between Services Australia and the Office of Minister Shorten concerning the Minister for Government Service’s visits to the Robina Services Australia service centre on 11 July 2023 and the Marion Services Australia service centre on 29 June 2023 (LEX 75582).

2 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22, 47C, 47E(d) and 47F(1)
Exemptions: Sections 47C, 47E(d) and 47F(1)

Operational Blueprint document (LEX 76095):

• Death of a customer whose partner is not getting an income support payment from Centrelink for DVA 099-02020090.

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Documents relating to (LEX 75779):

• Minister’s Office: Office of the Hon Bill Shorten MP, Minister for the National Disability Insurance Scheme and Minister for Government Services.

13 documents released in full and 2 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22, 42, 47F(1) and 47C
Exemptions: Sections 42, 47F(1) and 47C

Operational Blueprint document (LEX 75725):

• Australian residence requirements for payment 106-06010000.

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Documents relating to (LEX 75591):

• Listing identified risk, categorisations, and treatments in regards to the Centrelink income matching with the Australian Tax office data

2 documents released in full and 11 documents released in part. The documents are available upon request.

Sections of the Act: Sections 47F(1) and 47E(d)
Exemptions: Sections 47F(1) and 47E(d)

Document relating to (LEX 75669):

• The COVID-19 Vaccine Claims Scheme including total number of claims lodged, claims approved, claims rejected, and claims under assessment.

1 document released in full. The document is available upon request.

Sections of the Act: Section 22
Exemptions: N/A

Operational Blueprint document (LEX 75876):

• Nominees 104-04090000.

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Document relating to (LEX 75811):

• Minister’s Office: Office of the Hon Bill Shorten MP, Minister for the National Disability Insurance Scheme and Minister for Government Services.

1 document released in part. The document is available upon request.

Sections of the Act: Section 47C
Exemptions: Section 47C

Document relating to (LEX 75790):

• Minister’s Office: Office of the Hon Bill Shorten MP, Minister for the National Disability Insurance Scheme and Minister for Government Services.

1 document released in full. The document is available upon request.

Sections of the Act: Section 22
Exemptions: N/A

Various emails between members of the FOI team between 1 December 2022 and 28 August 2023 (LEX 75704).

30 documents released in part. The documents are available upon request.

Sections of the Act: Sections 47C, 47E(c), 47E(d) and 47F(1)
Exemptions: Sections 47C, 47E(c), 47E(d) and 47F(1)

Child Support Customer Referral Guidelines in regards to Indigenous customers (LEX 75473).

1 document released in part. The document is available upon request.

Sections of the Act: Section 47E(d)
Exemptions: Section 47E(d)

Operational Blueprint documents (LEX 75345):

• Eligibility for Paid Parental Leave (PPL) for children born or entering care on or after 1 July 2023 007-23020217
• Claiming and managing Paid Parental Leave (PPL) days for children born or entering care on or after 1 July 2023 007-23020214.

1 document released in full and 1 document released in part. The documents are available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Documents pertaining to the COVID-19 Vaccine Claims Scheme, including the Dashboard and Medical Indemnity COVID-19 Claims (LEX 73620).

1 document released in full, 1 document released in part and 1 document exempt in full. The documents are available upon request.

Sections of the Act: Sections 22 (out of scope information removed) and 47F(1)
Exemptions: Section 47F(1)

RFT Disability Medical Assessment Services - ATM ID: RFT1000729647 (LEX 75099).

2 documents released in full and 3 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22, 47(1)(b), 47E(d), 47F(1) and 47G
Exemptions: Sections 47(1)(b), 47E(d), 47F(1) and 47G

Documents held by Services Australia relating to amendments to s 67CC(2) of the A New Tax System (Family Assistance) (Administration) Act 1999 including (LEX 74480):

• Email correspondence sent or received by SES relating to LEX 71589
• Consultation undertaken by Services Australia
• Higher Child Care Subsidy First Principles v11
• Family Assistance Legislation Amendment Bill 2022 - Lay person explanation of amendments
• New CCS Rates.

2 documents released in full and 3 documents released in part. The documents are available upon request.

Sections of the Act: Sections 24A, 42, 47F, 47E(d) and 47C
Exemptions: Sections 42, 47F, 47E(d) and 47C

Documents relating to (LEX 73678):

• Minister’s Office: Office of the Hon Bill Shorten MP, Minister for the National Disability Insurance Scheme and Minister for Government Services
• Synergy 360.

3 documents released in part and 6 documents released in full. The documents are available upon request.

Sections of the Act: Sections 22, 47C and 47F
Exemptions: Sections 47C and 47F

Documents relating to (LEX 74352):

• Form AUS222.2010
• Operational Blueprint: Assessment for Disability Support Pension (DSP) Customers Going Overseas Under the No Future work capacity provisions 008-03120040
• Operational Blueprint: Essentials to JCA Report Writing DSP portability review and foreign pension.

1 document released in full and 2 documents released in part. The documents are available upon request.

Sections of the Act: Section 47E(d)
Exemptions: Section 47E(d)

Documents relating to (LEX 74075):

• Conduct and Behaviour Policy
• Leadership Behaviours.

2 documents released in full. The documents are available upon request.

Sections of the Act: N/A
Exemptions: N/A

Operational Blueprint document (LEX 74770):

• Identifying a staff member 104-04070050.

1 document released in part. The document is available upon request.

Sections of the Act: Section 47E(d)
Exemptions: Section 47E(d)

Correspondence and Agreement between the Aboriginal Community Benefits Fund and Centrelink regarding the Fund’s application for the Centrepay deduction program (LEX 74605).

2 documents released in part. The documents are available upon request.

Sections of the Act: Sections 47F(1), 47E(d), and 47G
Exemptions: Sections 47F(1), 47E(d), and 47G

In relation to the COVID-19 Vaccine: Type of COVID-19 vaccine used in Australia, number of claims made and paid, total amount claimed and paid under the Scheme, and a list of all claims showing the amount of each payment (LEX 74496).

2 documents released in part. The documents are available upon request.

Sections of the Act: Section 22
Exemptions: N/A

Operational Blueprint documents (LEX 73988):

• Member of a Couple (MoC) and Separated under one roof (SUOR) assessments 106-07120010
• Confirming the need for a Member of a Couple (MoC) assessment 106-19071608
• document outlining Authorised Review Officers training in disability discrimination, reasonable adjustments and procedural fairness.

2 documents released in part and 1 document released in full. The documents are available upon request.

Sections of the Act: Sections 47E(d) and 22
Exemptions: Section 47E(d)

Documents relating to (LEX 72768):

• Application form provided by Legalise Cannabis Party (NSW) for approval as a voluntary work organisation
• An email from the Voluntary Organisations Team to Legalise Cannabis Party (NSW)
• An image from the Local Activities Database of the registration status of Legalise Cannabis Party (NSW):

3 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22, 24, 47E(d), 47F(1) and 47G
Exemptions: Sections 47E(d), 47F(1) and 47G

Operational Blueprint documents (LEX 73830):

• Administrative Appeals Tribunal (AAT) 109-03030000
• Requesting non-disclosure of information during an Administrative Appeals Tribunal (AAT) first review.

2 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

The number of Smart Card holders in Bundaberg and Hervey Bay, as part of the Enhanced Income Management program (LEX 73334).

1 document released in full. The document is available upon request.

Sections of the Act: Section 22
Exemptions: N/A

A copy of Services Australia’s contract with Cellebrite Australia with the CN ID: CN3699009-A2 (LEX 73040).

3 documents released in full. The documents are available upon request.

Sections of the Act: N/A
Exemptions: N/A

Internal email titled ‘Un-paused Debts on Interventions Loaded Prior to 11 February 2017’ (LEX 53585).

1 document released in full. The document is available upon request.

Sections of the Act: Section 22
Exemptions: N/A

Documents relating to (LEX 73517):

• Smart Centres acronyms and abbreviations
• Workload Management Naming Conventions Glossary of Terms and Abbreviations.

1 document released in full and 1 document released in part. The documents are available upon request.

Sections of the Act: N/A
Exemptions: Section 47E(d)

Child Support, Delegations and Authorisations (LEX 73609).

5 documents released in full and 6 documents released in part. The documents are available upon request.

Sections of the Act: Sections 47E(d) and 47F(1)
Exemptions: Sections 47E(d) and 47F(1)

Emails from Royal Commission Response team and Media team staff to inboxes of media advisers of the Minister for Government Services concerning media enquiries and media handling advice relating to the Royal Commission into the Robodebt from 18 August 2022 to date of request (LEX 72232).

2 documents released in part. The document is available upon request.

Sections of the Act: Sections 22, 47C, 47E(d) and 47F(1)
Exemptions: Sections 47C, 47E(d) and 47F(1)

Emails between Minister’s Office and Rebecca Skinner (LEX 73053):

• Email from Minister’s Office to Rebecca Skinner dated 24 Nov 2022
• Email from Rebecca Skinner to the Minister dated 1 Dec 2022
• Email from Minister’s Office to Rebecca Skinner dated 1 Dec 2022.

3 documents released in part. The documents are available upon request.

Sections of the Act: certain operations of the Agency (section 47E(d) conditional exemption), deliberative matter (section 47C exemption), third party personal information (section 47F(1) conditional exemption)
Exemptions: certain operations of the Agency (section 47E(d) conditional exemption), deliberative matter (section 47C exemption), third party personal information (section 47F(1) conditional exemption)

Spending Proposals (LEX 72728):

• Spending Proposal - non-ICT Panel purchases (including purchases from Standing Offer Deeds) for the development of an integrated project management timeline for the Business Integrity Division’s Identity Program
• Spending proposal for non-ICT procurement - Contract variation - For the provision of the identity program project design (Purchase Order 8100024353)
• Spending Proposal - Medium value non-ICT procurement $10,000-$79,999 - For the implementation of the integrated management project for the Business Integrity Division’s Identity Program.

3 documents released in part. The documents are available upon request.

Sections of the Act: certain operations of the Agency (section 47E(d) conditional exemption), deliberative matter (section 47C exemption)
Exemptions: certain operations of the Agency (section 47E(d) conditional exemption), deliberative matter (section 47C exemption)

Operational Blueprint document (LEX 73338):

• Operational Blueprint article ‘myGov Code Generator app’ 133-17111700.

1 document released in part. The document is available upon request.

Sections of the Act: Section 47E(d)
Exemptions: Operational information deleted under Section 47E(d)

Operational Blueprint document (LEX 72807):

• Assessing and coding medical evidence for temporary incapacity exemptions 001-22112401.

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Operational Blueprint document (LEX 72914):

• Operational Blueprint Mobility Allowance (MOB) Medical Reviews 008-10030010.

1 document released in full. The document is available upon request.

Sections of the Act: Section 22
Exemptions: N/A

Service Officer (SO3) Job Statement (LEX 72685):

1 document released in full. The document is available upon request.

Sections of the Act: N/A
Exemptions: N/A

Operational Blueprint document (LEX 72024):

• Initiating recovery of a Home Equity Access Scheme outstanding loan amount 065-08020030
• Repayment of Home Equity Access Scheme loans 065-08020040.

1 document released in full and 1 document released in part. The documents are available upon request.

Sections of the Act: Sections 47E(d) and 22
Exemptions: Section 47E(d)

Ministerial Submissions concerning the MyGov User Audit (LEX 72034):

1 document released in full and 2 documents released in part. The documents are available upon request.

Sections of the Act: Sections 47F(1) and 47(D)
Exemptions: Sections 47F(1) and 47(D)

Documents relating to Services Australia’s front of house procedures or policies referring to the processes of the registration of members of the public entering services centres, and how members of the public can request to view and request corrections to their registration records (LEX 72514).

5 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Operational Blueprints Member of a couple reviews - Section 24 110-19111307 and Treatment of a partnered person as single under Section 24 new determinations 106-07120080 (LEX 72239).

2 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Ministerial Submissions sent by Services Australia to the Minister for Government Services concerning the Royal Commission into the Robodebt Scheme from 18 August 2022 to 28 February 2023 (LEX 72031).

1 document released in full and 1 document released in part. The documents are available upon request.

Sections of the Act: Section 47F(1)
Exemptions: Section 47F(1)

Services Australia’s “Our vulnerability strategy, July 2021” (LEX 72499):

1 document released in full. The document is available upon request.

Sections of the Act: N/A
Exemptions: N/A

Ministerial Submissions concerning the Sorell Service Centre (LEX 72037).

2 documents released in part. The documents are available upon request.

Sections of the Act: Sections 34(1 )(c), 47C, 470, and 47F(1)
Exemptions: Sections 34(1)(c), 47C, 470, and 47F(1)

Ministerial Submission - Procurement approach for enhanced Income Management (LEX 72035).

1 document released in full and 1 document exempt in full. The documents are available upon request.

Sections of the Act: Sections 47F(1) and 47E(d)
Exemptions: Sections 47F(1) and 47E(d)

Documents pertaining to the COVID-19 Vaccine Claims Scheme (LEX 71932):

• Medical Indemnity COVID-19 Claims Processing
• Medical Indemnity COVID-19 Claims.

1 document released in full and 1 document released in part. The documents are available upon request.

Sections of the Act: Sections 22 (out of scope information removed) and 47F(1)
Exemptions: Section 47F(1)

Operational Blueprints Assessing Mobility Allowance (MOB) claims 008-0502000, and Assessing medical evidence for Mobility Allowance (MOB) 008-05020010 (LEX 72225).

2 documents released in full. The documents are available upon request.

Sections of the Act: Section 22
Exemptions: Section 22

Estimates briefing pack for the 2023 February Supplementary Budget Estimates (LEX 72032 and 71901).

1 document released in full and 38 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22, 37(1 )(a), 37(2)(b), 47E(d), 47D, and 47F(1)
Exemptions: Sections 37(1 )(a), 37(2)(b), 47E(d), 47D, and 47F(1)

APSC reports (OHS) for the period 2017-2019 (spreadsheet·data only) (LEX 71668).

5 documents released in full. The documents are available upon request.

Sections of the Act: N/A
Exemptions: N/A

List of Services Australia staff that held the position of Authorised Review Officer for the calendar years 2021, 2022, and from 1 January 2023 to 31 January 2023, and an Authorised Review Officer job description (LEX 71786).

1 document released in full and 1 document released in part. The documents are available upon request.

Sections of the Act: Sections 47F(1) and 47E(d)
Exemptions: Sections 47F(1) and 47E(d)

Operational Blueprint documents (LEX 58282):

• Actioning initial request for statement from Administrative Appeals Tribunal (AAT) 109-03030010
• Actioning non-disclosure, further information hearing email requests and Orders to Make
• Submissions for AAT hearing 109-03030040
• Pending reviews of decisions 109-04000000
• Using the Review of Assessment (ROA) screen 109-06030000
• Appeals (APL) system (CLK) 109-08000000
• Appeals (APL) system screens 109-08010000
• Appeals (APL) system reports and tools 109-08020000
• Appeals (APL) system records 109-08030000
• Request for review of legislative debt decisions (Medicare) 109-10000000.

9 documents released in full. The documents are available upon request.

Sections of the Act: Section 22
Exemptions: N/A

Documents held by Services Australia relating to amendments to s 67CC(2) of the A New Tax System (Family Assistance) (Administration) Act 1999, contained in the Family Assistance Legislation Amendment (Cheaper Childcare) Act 2022 (LEX 71589).

3 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22, 47E(d) and 47F(1)
Exemptions: Sections 47E(d) and 47F(1)

Documents relating to (LEX 71418):

• Introduction to the COVID-19 Vaccine Claims Scheme
• Complex Payments: Assessing COVID-19 Vaccine Claims
• Assessment Worksheets (Tier 1, 2 and 3)
• COVID-19 Vaccine Claims Scheme Communications.

Operational Blueprint documents (LEX 71418):

• COVID-19 Vaccine Claims Scheme 012-21112324
• COVID-19 Vaccine Claims Scheme - Finalising assessment and make recommendations 012-21112335
• COVID-19 Vaccine Claims Scheme - Assessing 012-21112315
• COVID-19 Vaccine Claims Scheme - Request for review 012-22100513.

1 document released in full and 7 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22, 37(2)(b) and 47E(d)
Exemptions: Sections 37(2)(b) and 47E(d)

Job descriptions and contracts for engagement of staff working within Child Support Objections, including contractors (LEX 71381).

10 documents released in full. The documents are available upon request.

Sections of the Act: N/A
Exemptions: N/A

Final version of Weekly National Manager Reports created between 1 June 2016 and 1 February 2017 inclusive on the progress of the OCI programme (LEX 41654).

21 documents released in full. The documents are available upon request.

Sections of the Act: Section 22
Exemptions: N/A

Briefing pack for the Minister for Government Services Question Time on 1 December 2022 (LEX 71491).

3 documents released in full. 27 documents released in part. The documents are available upon request.

Sections of the Act: Sections 47C, 47D, 47E(d), and 47F(1)
Exemptions: Sections 47C, 47D, 47E(d), and 47F(1)

Authenticating a Centrelink customer 104-04110000 (LEX 71304).

1 document released in part. The document is available upon request.

Sections of the Act: Sections 37(2)(b) and 47E(d)
Exemptions: Sections 37(2)(b) and 47E(d)

Copies of Services Australia Operational Blueprints (LEX 71045):

• Aged care means assessment - residential care post 1 July 2014 - post-entry 065-18082027
• Aged care means assessment - residential care post 1 July 2014 - pre-entry 065-18082318
• Aged care means assessment - preliminary checks 065-18102618
• Aged care means assessment - manual means assessment 065-19041545
• Aged care means assessment - home ownership and real estate estimates 065-18120416.

5 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Documents relating to (LEX 71394):

• PI - Prosecutions
• Administrative Investigation Guidelines, Child Support
• Better Practice Guide, Child Support Investigations
• Case Selection and Prioritisation Guidelines
• Intelligence Prioritisation Guide.

1 document released in full and 4 documents not released. The documents are available upon request.

Sections of the Act: Sections 22 and 37(2)(b)
Exemptions: Section 37(2)(b)

Documents relating to the nomination of a public servant for the 2016 Australia Day Public Service Medal awards, including nomination criteria (LEX 70835).

2 documents released in full. 7 documents released in part. The documents are available upon request.

Sections of the Act: Sections 47C, 47E(d) and 47F(1)
Exemptions: Sections 47C, 47E(d) and 47F(1)

Fraud and Corruption Control Plan 2020-24 (LEX 71204).

1 document released in part. The document is available upon request.

Sections of the Act: Section 47E(d)
Exemptions: Section 47E(d)

Operational Blueprint documents (LEX 70873):

• Assessing Home Equity Access Scheme applications 065-08020010
• Security for the Home Equity Access Scheme 065-08020020.

1 document released in full and 1 document not released. The documents are available upon request.

Sections of the Act: Section 47E(d)
Exemptions: Section 47E(d)

Services Australia’s estimates briefing pack, including back pocket briefs, for the 2022 October and November Budget Estimates (LEX 70537).

1 document released in full and 52 documents released in part. The documents are available upon request.

Sections of the Act: Sections 47D, 47E(d), and 47F(1)
Exemptions: Sections 47D, 47E(d), and 47F(1)

Documents pertaining to the COVID-19 Vaccination Scheme (LEX 70204):

• COVID-19 Vaccine Claims Scheme Dashboard
• Medical Indemnity COVID-19 Claims.

1 document released in full and 1 document not released. The document is available upon request.

Sections of the Act: Sections 22 and 47F(1)
Exemptions: Section 47F(1)

COVID-19 Dashboard - Number of claims received and number of claims approved to 9 November 2022 (LEX 70504).

1 document released in full. The document is available upon request.

Sections of the Act: Section 22 - out of scope information removed
Exemptions: N/A

The letter Services Australia sent to Optus on 27 September 2022 relating to the data breach (LEX 70037).

1 document released in part. The document is available upon request.

Sections of the Act: Sections 47F and 47E(d)
Exemptions: Sections 47F and 47E(d)

Documents relating to the Pay as You Go (PAYG) data matching (LEX 49766):

• PAYG Assumptions
• Extension PAYG Costing Assumptions
• PAYG Matched Risk Assessment User Specification.

3 documents released in full. The documents are available upon request.

Sections of the Act: N/A
Exemptions: N/A

Documents relating to Services Australia’s assessment in determining the community need for and location of face to face services in Benalla VIC 3672 (LEX 69569).

7 documents released in full. 4 documents released in part. The documents are available upon request.

Sections of the Act: Sections 47C, 47D, 47E(d), 47F(1), and 47G
Exemptions: Sections 47C, 47D, 47E(d), 47F(1), and 47G

Operational Blueprint document (LEX 69954):

• Person Permitted to Enquire (PPE) or Update (PPU) authority 106-07090000.

1 document released in part. The document is available upon request.

Sections of the Act: Section 47E(d)
Exemptions: Section 47E(d)

Documents in relation to tender process RFT 1000828659 (LEX 69548).

4 documents released in part. The documents are available upon request.

Sections of the Act: Sections 42, 47, 47C, 47D, 47F and 47G
Exemptions: Sections 42, 47, 47C, 47D, 47F and 47G

Information regarding all domestic business class flights taken by employees of Services Australia between 1 July 2021 and 30 June 2022 (LEX 69541).

1 document released in full. The document is available upon request.

Sections of the Act: Section 22
Exemptions: N/A

• Internal correspondence relating to the approval of forms used as part of the ‘Life Event Redesign: Birth of a Child’ Pilot Program
• Services Australia’s submission document to the Aids Council of New South Wales (ACON) 2022 Pride in Diversity Australian Workplace Equality Index Scheme, and
• Correspondence between the Agency and ACON - March 2021 to March 2022 (LEX 69109).

5 documents released in full. 16 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22, 47C, 47E(c), 47F(1) and 24A(1)
Exemptions: Sections 47C, 47E(c), and 47F(1)

Operational Blueprint documents (LEX 69575):

• Appointing Nominees 104-04090010
• Customer aggression - Response 104-07020000
• Report Suspected Fraud and Corruption 110-09110000.

3 documents released in part. The documents are available upon request.

Sections of the Act: Sections 37(2)(b) and 47E(d)
Exemptions: Sections 37(2)(b) and 47E(d)

COVID-19 Vaccine Claims Scheme Dashboard - extracted as at 10 August 2022 (LEX 69615).

1 document released in full. The document is available upon request.

Sections of the Act: Section 22
Exemptions: N/A

Documents and incident logs regarding incident ‘KM5119’ and any associated incidents (LEX 68812).

3 documents released in full and 22 documents released in part. The documents are available upon request.

Sections of the Act: Sections 38, 47C, 47E(d), and 47F(1)
Exemptions: Sections 38, 47C, 47E(d), and 47F(1)

Staff communications regarding incident ‘KM5119’ where the delivery of some letters was delayed in MyGov (LEX 68815):

1 document released in part. The document is available upon request.

Sections of the Act: Section 47E(d)
Exemptions: Section 47E(d)

Operational Blueprint documents (LEX 67704):

• Personalised Services OB 101-17021300
• Managed Service Plan (MSP) - Reviewing OB 104-07050050.

2 documents released in part. The documents are available upon request.

Sections of the Act: Section 47E(d)
Exemptions: Section 47E(d)

Document pertaining to the COVID-19 Vaccine Claims Scheme - August 2022 (LEX 69135).

1 document released in part. The document is available upon request.

Sections of the Act: Section 47F
Exemptions: Section 47F

Operational Blueprint documents (LEX 69093):

• Pandemic Leave Disaster Payment 003-20080418
• Processing Pandemic Leave Disaster Payment claims in Process Direct 003-22011652.

2 documents released in part. The documents are available upon request.

Sections of the Act: Sections 37(2)(b) and 47E(d)
Exemptions: Sections 37(2)(b) and 47E(d)

Operational Blueprint document (LEX 68974):

• Operational Blueprint Processing Pandemic Leave Disaster Payment claims in Process Direct 003-22011652.

1 document released in part. The document is available upon request.

Sections of the Act: Sections 37(2)(b) and 47E(d)
Exemptions: Sections 37(2)(b) and 47E(d)

Documents pertaining to the COVID-19 Vaccine Claims Scheme for the period March 2022 to July 2022 (LEX 69092).

5 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22 and 47F(1)
Exemptions: Section 47F(1)

Operational Blueprint document (LEX 68168):

• Operational Blueprint Participation in Cashless Debit Card (CDC) 103-03150010
• Documents held by the agency relating to the Hon Amanda Rishworth MP, Minister for Social Services’ Tweet titled "Media Release: Abolishing the Cashless Debit Card" as at 3 June 2022, with documents being the agency’s email/calendaring system and collaboration (i.e. Outlook, Microsoft Teams):

2 documents released in part. The documents are available upon request.

Sections of the Act: Sections 47F and 47E(d)
Exemptions: Sections 47F and 47E(d)

Incoming ministerial briefing provided by Services Australia for the new Minister for Government Services, the Honourable Bill Shorten, MP (LEX 68187).

1 document released in part. The document is available upon request.

Sections of the Act: Sections 47C and 47E(d)
Exemptions: Sections 47C and 47E(d)

Operational Blueprint document (LEX 67666):

• Wellbeing Exemptions from Cashless Debit Card (CDC) 103-20081023.

1 document released in full. The document is available upon request.

Sections of the Act: N/A
Exemptions: N/A

Operational Blueprint document (LEX 67641):

• Customer aggression - filming, recording and photography 104-07020060.

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22, 47E(c) and 47E(d)
Exemptions: Sections 47E(c) and 47E(d)

Operational Blueprint document (LEX 67553):

• Ending Cashless Debit Card (CDC) participation 103-03150030.

1 document released in part. The document is available upon request.

Sections of the Act: Section 47E(d)
Exemptions: Section 47E(d)

Australian Immunisation Register (AIR) medical exemption forms (LEX 67422):

• IMMU-11-1209
• IMMU-11-1302
• IMMU-11-1310
• IM011-1512
• IM011-1609
• IM011-1705
• IM011-1712
• IM011-1807
• IM011-2008
• IM011-2102
• IM011-2109
• IM011-210930
• IM011-2212
• IM011-2202.

14 documents released in full. The documents are available upon request.

Sections of the Act: N/A
Exemptions: N/A

Operational Blueprint documents (LEX 67005):

• Cuba Letter Listing contained within Letters for Child Support Customers 277-01060000.

1 document released in full. The document is available upon request.

Sections of the Act: N/A
Exemptions: N/A

Operational Blueprint documents (LEX 66300):

• Privacy checking and quality checking of documents for the Administrative Appeals Tribunal (AAT) 109-03030030
• Administration requirements for Administrative Appeals Tribunal (AAT) hearing 109-03030050.

2 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Operational Blueprint documents (LEX 61113):

• Employment Services Assessment (ESAt) referrals made by Employment Services Providers 001-02230040
• Employment Services Assessment (ESAt) overview 001-02330000
• Request an Employment Services Assessment (ESAt) 001-02330010
• Determining when an Employment Services Assessment (ESAt) is required 001-02330040
• Identifying people with a partial capacity to work 001-03030060
• Assessment of a medical certificate to determine exemption from mutual obligation requirements for a temporary incapacity 001-09120010
• Exempting a job seeker from mutual obligation requirements for serious illness 001-09120080
• Expiry and renewal of medical certificates for payments with mutual obligation requirements 001-09121000
• Initial contact by a customer who is ill, injured or has a disability 008- 01010000
• Employment services for people with disabilities 008-02000000
• Eligibility criteria for participation with Disability Employment Services (DES) 008-04030020
• Assessing a job seeker’s mutual obligation requirements based on Employment Services Assessment (ESAt)/Job Capacity Assessment (JCA) reports 008-06070070.

12 documents released in full. The documents are available upon request.

Sections of the Act: Section 22
Exemptions: Section 22

Documents pertaining to the Covid-19 Vaccine Claims Scheme (LEX 67346).

1 document released in part. The document is available upon request.

Sections of the Act: Section 47F
Exemptions: Section 47F

Operational Blueprint document (LEX 67034):

• Personalised Services 101-17021300.

1 document released in part. The document is available upon request.

Sections of the Act: Section 47E(d)
Exemptions: Section 47E(d)

Decision notices to applicants for Australian Victim of Terrorism Overseas payments (LEX 57066).

4 documents released in part. The documents are available upon request.

Sections of the Act: Section 47F(1)
Exemptions: Section 47F(1)

Operational Blueprint document (LEX 66593):

• Bankruptcy for Centrelink debts 107-05070000.

1 document released in part. The document is available upon request.

Sections of the Act: Section 37(2)(b)
Exemptions: Section 37(2)(b)

Operational Blueprint document (LEX 66373):

• Maintaining the value of real estate assets on customer records 108-04130100.

1 document released in part. The document is available upon request.

Sections of the Act: Section 47E(d)
Exemptions: Section 47E(d)

Australian Workplace Equality Index scorecard (LEX 65866).

1 document released in full. The document is available upon request.

Sections of the Act: N/A
Exemptions: N/A

Document concerning Centrelink appeals (LEX 66071).

1 document released in full. The document is available upon request.

Sections of the Act: Section 22
Exemptions: N/A

Operational Blueprint documents (LEX 65445):

• Operational Blueprint Document: Raising emergency payment debts and grant/ex-gratia overpayments 003-01100000
• JET Child Care Fee Assistance Guidelines previously used by the Agency (LEX 65445):

10 documents released in full and 5 documents released in part. The documents are available upon request.

Sections of the Act: Section 47E(d)
Exemptions: Section 47E(d)