Freedom of Information Disclosure Log

The Freedom of Information (FOI) Disclosure Log lists information which we’ve released in response to an FOI access request. This is subject to exceptions.

Information published on the Disclosure Log can include documents from:

  • Centrelink
  • Medicare
  • Child Support
  • CRS Australia
  • Hearing Australia.

We’re required by the Freedom of Information Act 1982 (FOI Act) to publish a Disclosure Log. It lists non-personal information we’ve released in response to an FOI request.

Generally, we remove information referred to in our FOI Disclosure Log after 12 months unless the information has enduring public value.

DateDetail
12 February 2024

Documents relating to (LEX 77648):

  • The latest iteration of Minister Shorten’s Question Time Briefing / Briefing Pack, as provided by the Agency to the Minister’s office, for Question Time for 7 December 2023.

2 documents released in full and 28 documents released in part. The document is available upon request.

Sections of the Act: Section 47E(d), Section 47F(1), Section 47G, Section 47D
Exemptions: Section 47E(d), Section 47F(1), Section 47G, Section 47D

2 February 2024

Operational Blueprint document (LEX 77639):

  • Calculation of a Lump Sum Bereavement Payment (LBP) 099-06020000.

1 document released in part. The document is available upon request.

Sections of the Act: Section 47E(d)
Exemptions: Section 47E(d)

30 January 2024

Documents in relation to the COVID-19 Vaccine Claims Scheme showing (LEX 77680):

  • total claims made, approved, and rejected
  • lowest amount awarded
  • total Tier 3 claims submitted.

3 documents released in full. The documents are available upon request.

Sections of the Act: Section 22
Exemptions: N/A

29 January 2024

Emails and notes of conversations between GC of FOI and the Respect Team (LEX 77566).

4 documents released in part. The documents are available upon request.

Sections of the Act: Sections 47F, 47E(d)
Exemptions: Sections 47F, 47E(d)

25 January 2024

Operational Blueprint documents (LEX 77620):

  • Request to reassess a rejected claim 106-07060060
  • Documents required for Centrelink new claims 106-07060000.

2 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

22 January 2024

Operational Blueprint document (LEX 77432):

  • Business Deductions 043-03100020.

1 document released in part. The document is available upon request.

Sections of the Act: Section 47E(d)
Exemptions: Section 47E(d)

17 January 2024

Documents relating to (LEX 77386):

  • Current (i.e. active and endorsed) gender affirmation policies for your department/agency’s staff (i.e. policies outlining the process by which transgender or nonbinary staff can affirm their chosen gender identity at work)
  • Current (i.e. active and endorsed) gender affirmation leave policies for your department/agency’s staff (i.e. policies establishing the process and types of leave which transgender or non-binary staff can access for transition related purposes)
  • If active and endorsed policies for items 1 and/or 2 do not exist, I am requesting any draft policies your department/agency is working on.

1 document released in full and 1 document released in part. The documents are available upon request.

Sections of the Act: Section 47E(d)
Exemptions: Section 47E(d)

12 January 2024

Document relating to (LEX 77475):

  • Instrument of delegation regarding powers and functions under the Social Security (Administration) Act 1999 (SSA Act).

1 document released in part. The document is available upon request.

Sections of the Act: Section 47F(1)
Exemptions: Section 47F(1)

21 December 2023

A document relating to the APS Common Conditions Dashboard (LEX 77326):

1 document released in part. The document is available upon request.

Sections of the Act: Sections 47C and 47D
Exemptions: Sections 47C and 47D

21 December 2023

The final iteration of each Senate Estimates briefing packs, including back-pocket briefs, for Mr Chris Birrer, Ms Susie Smith, Ms Lisa Carmody, Mr Jonathon Thorpe, Ms Angela Diamond and Mr Charles McHardie respectively, as prepared for the 25 October 2023 Community Affairs (LEX 76610).

1 document released in full and 80 documents released in part. The documents are available upon request.

Sections of the Act: Sections 37(1)(a), 37(2)(b), 42, 47D, 47E(d), 47G, 47F
Exemptions: Sections 37(1)(a), 37(2)(b), 42, 47D, 47E(d), 47G, 47F

21 December 2023

Operational Blueprint documents (LEX 76584):

  • Release of Disability Support Pension (DSP) Medical Assessment reports 00806070080
  • Assessing eligibility for Disability Support Pension (DSP) after a Disability Medical Assessment (DMA) 008-03030130
  • Disability Medical Assessment (DMA) Overview 008-03200000
  • Disability Medical Assessment (DMA) referrals 008-03030090
  • Claims for Australian payments under International Agreements 106-04010000
  • The Impairment Tables 008-03040050
  • Reviews and appeals for Disability Support Pension (DSP) rejection or cancellation decisions 008-03190000
  • Progress of claim - Disability Support Pension (DSP) 008-03150000
  • Overriding Medical Conditions and Work Capacity recommendations in a Job Capacity Assessment (JCA) report 008-06070020
  • Program of Support (POS) requirements for Disability Support Pension (DSP) 008-03090010
  • Disability Medical Assessment (DMA) appointment outcome 008-17041200.

1 document released in full and 10 documents released in part. The documents are available upon request.

Sections of the Act: Section 47E(d)
Exemptions: Section 47E(d)

21 December 2023

Operational Blueprint document (LEX 77207):

  • Job seeker online claim appointment 001-17070600.

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

21 December 2023

The final iteration of the National Agents and Access Points Remote Indigenous Customer Survey, as produced by Instinct and Reason Pty Ltd in FY 2022-23 for Services Australia (LEX 76866).

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47F(1)
Exemptions: Section 47F(1)

8 December 2023

Operational Blueprint document (LEX 76482 and 77048):

  • Selling a home 108-04070050.

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

1 December 2023

Documents relating to (LEX 76739):

  • Documents that show the payout amount broken down into Tier Level for all claims deemed payable under the COVID19 Vaccination Claims Scheme including the claims submission date and approval date, for the period of 1 Dec 2021 to 1 November 2023.
  • How many assessors does Services Australia have for the COVID19 Vaccination Claims Scheme.

2 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22, 47F(1)
Exemptions: Section 47F(1)

1 December 2023

Various Microsoft Teams messages between members of the FOI team between 1 November 2022 and 10 September 2023 (LEX 75682).

23 documents released in part. The documents are available upon request.

Sections of the Act: Sections 47C, 47E(c), 47E(d) and 47F(1)
Exemptions: Sections 47C, 47E(c), 47E(d) and 47F(1)

24 November 2023

Documents relating to (LEX 76384):

  • A list of all employees working in Fairfield NSW Service Centre on 20 January 2023, a record of times the Service Commitments page on the Services Australia website was updated, and the policy followed when uploading to the Services Australia website.

2 documents released in part, and 1 document released in full. The documents are available upon request.

Sections of the Act: Sections 47E(d) and 47F(1)
Exemptions: Sections 47E(d) and 47F(1)

23 November 2023

Reports on a desktop sampling exercise of potential overpayments potentially impacted by income apportionment of income prior to 7 December 2020 (LEX 76245).

1 document released in part. The document is available upon request.

Sections of the Act: Sections 47F and 47E(d)
Exemptions: Sections 47F, s47E(d)

22 November 2023

Operational Blueprint documents (LEX 76225):

  • 008-03030020 Diagnosis of a medical condition provided by an Assessment Services Psychologist for Disability Support Pension (DSP)
  • 008-03130030 Cancellation of Disability Support Pension (DSP)
  • 008-03190000 Reviews and appeals for Disability Support Pension (DSP) rejection or cancellation decisions.

3 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

20 November 2023

Documents relating to Services Australia’s Security Risk Management Review (LEX 75583).

15 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22, 34, 47C, 47E(d) and 47F(1)
Exemptions: Sections 34, 47C, 47E(d) and 47F(1)

17 November 2023

Documents relating to (LEX 76198):

  • The lease for the Broadmeadows Centrelink Office
  • Maintenance/Repairs for the Broadmeadows car park gates.

2 documents released in part. The documents are available upon request.

Sections of the Act: Sections 11C(1)(a), 22, 47, 47C, 47D, 47E(d) and 47F(1)
Exemptions: Sections 11C(1)(a), 47, 47C, 47D, 47E(d) and 47F(1)

7 November 2023

Copy of every decision letter template used by the Agency’s Freedom of Information team (LEX 76340).

15 documents released in full. The documents are available upon request.

Sections of the Act: Section 22
Exemptions: N/A

3 November 2023

Correspondence between the CEO, Services Australia and the Secretary, Department of the Prime Minister and Cabinet regarding Synergy 360 and/or a review into contracts associated with Synergy 360 (LEX 75843).

3 documents released in part. The documents are available upon request.

Sections of the Act: Sections 37, 47C, 47E(d) and 47F(1)
Exemptions: Sections 37, 47C, 47E(d) and 47F(1)

2 November 2023

Media enquiry regarding Synergy360 (LEX 75772).

2 documents released in part. The documents are available upon request.

Sections of the Act: Sections 37, 47F(1)
Exemptions: Sections 37, 47F(1)

31 October 2023

Email between members of the FOI team (LEX 76294).

1 document released in part. The document is available upon request.

Sections of the Act: Sections 47F and 47E(c)
Exemptions: Sections 47F and 47E(c)

30 October 2023

Disclosure log approval form (signed and dated by a delegate) that approved the upload on 28 September 2023 for “various emails between members of the FOI team between 1 December 2022 and 28 August 2023" (LEX 76355).

1 document released in full. The document is available upon request.

Sections of the Act: Section 22
Exemptions: Section 22

26 October 2023

Draft General Instructions from Department of Social Services to Services Australia on payslips and apportionment of employment income (LEX 76259).

2 documents released in part. The documents are available upon request.

Sections of the Act: Sections 47C and 47E(d)
Exemptions: Sections 47C, 47E(d)

23 October 2023

Operational Blueprint document (LEX 75875):

  • Reviewing nominee arrangements 110-06090160.

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47E(d).
Exemptions: Section 47E(d)

20 October 2023

PAYG Assumptions Summary, Extension PAYG New Measure - Costing Assumptions, External Data - PAYG Data Matching - User Change Specification, and External Costing Requests “Extend Enhanced Welfare Payment Integrity - non-employment income data matching”, and “Increased Welfare Compliance for Assets and Investments” (LEX 75590).

5 documents released in full. The documents are available upon request.

Sections of the Act: Section 22
Exemptions: N/A

20 October 2023

Documents produced following the review to inform the government’s decision to cease the Entitlement Calculation Engine project (LEX 75435).

2 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22, 47C and 47E(d)
Exemptions: Sections 47C and 47E(d)

20 October 2023

Correspondence between General Counsel, FOI and Ombudsman Branch and the Minister’s Office relating to Synergy360 (LEX 75771).

1 document released in part. The document is available upon request.

Sections of the Act: Sections 42, 47C, 47E(d), and 47F(1)
Exemptions: Sections 42, 47C, 47E(d), and 47F(1)

20 October 2023

Documents sent between Services Australia and the Office of Minister Shorten concerning the Minister for Government Service’s visits to the Robina Services Australia service centre on 11 July 2023 and the Marion Services Australia service centre on 29 June 2023 (LEX 75582).

2 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22, 47C, 47E(d) and 47F(1)
Exemptions: Sections 47C, 47E(d) and 47F(1)

20 October 2023

Operational Blueprint document (LEX 76095):

  • Death of a customer whose partner is not getting an income support payment from Centrelink for DVA 099-02020090.

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

16 October 2023

Documents relating to (LEX 75779):

  • Minister’s Office: Office of the Hon Bill Shorten MP, Minister for the National Disability Insurance Scheme and Minister for Government Services.

13 documents released in full and 2 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22, 42, 47F(1) and 47C
Exemptions: Sections 42, 47F(1) and 47C

13 October 2023

Operational Blueprint document (LEX 75725):

  • Australian residence requirements for payment 106-06010000.

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

12 October 2023

Documents relating to (LEX 75591):

  • Listing identified risk, categorisations, and treatments in regards to the Centrelink income matching with the Australian Tax office data

2 documents released in full and 11 documents released in part. The documents are available upon request.

Sections of the Act: Sections 47F(1) and 47E(d)
Exemptions: Sections 47F(1) and 47E(d)

11 October 2023

Document relating to (LEX 75669):

  • The COVID-19 Vaccine Claims Scheme including total number of claims lodged, claims approved, claims rejected, and claims under assessment.

1 document released in full. The document is available upon request.

Sections of the Act: Section 22
Exemptions: N/A

9 October 2023

Operational Blueprint document (LEX 75876):

  • Nominees 104-04090000.

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

4 October 2023

Document relating to (LEX 75811):

  • Minister’s Office: Office of the Hon Bill Shorten MP, Minister for the National Disability Insurance Scheme and Minister for Government Services.

1 document released in part. The document is available upon request.

Sections of the Act: Section 47C
Exemptions: Section 47C

4 October 2023

Document relating to (LEX 75790):

  • Minister’s Office: Office of the Hon Bill Shorten MP, Minister for the National Disability Insurance Scheme and Minister for Government Services.

1 document released in full. The document is available upon request.

Sections of the Act: Section 22
Exemptions: N/A

28 September 2023

Various emails between members of the FOI team between 1 December 2022 and 28 August 2023 (LEX 75704).

30 documents released in part. The documents are available upon request.

Sections of the Act: Sections 47C, 47E(c), 47E(d) and 47F(1)
Exemptions: Sections 47C, 47E(c), 47E(d) and 47F(1)

26 September 2023

Child Support Customer Referral Guidelines in regards to Indigenous customers (LEX 75473).

1 document released in part. The document is available upon request.

Sections of the Act: Section 47E(d)
Exemptions: Section 47E(d)

20 September 2023

Operational Blueprint documents (LEX 75345):

  • Eligibility for Paid Parental Leave (PPL) for children born or entering care on or after 1 July 2023 007-23020217
  • Claiming and managing Paid Parental Leave (PPL) days for children born or entering care on or after 1 July 2023 007-23020214.

1 document released in full and 1 document released in part. The documents are available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

6 September 2023

Documents pertaining to the COVID-19 Vaccine Claims Scheme, including the Dashboard and Medical Indemnity COVID-19 Claims (LEX 73620):

1 document released in full, 1 document released in part and 1 document exempt in full. The documents are available upon request.

Sections of the Act: Sections 22 (out of scope information removed) and 47F(1)
Exemptions: Section 47F(1)

6 September 2023

RFT Disability Medical Assessment Services - ATM ID: RFT1000729647 (LEX 75099):

2 documents released in full and 3 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22, 47(1)(b), 47E(d), 47F(1) and 47G
Exemptions: Sections 47(1)(b), 47E(d), 47F(1) and 47G

4 September 2023

Documents held by Services Australia relating to amendments to s 67CC(2) of the A New Tax System (Family Assistance) (Administration) Act 1999 including (LEX 74480):

  • Email correspondence sent or received by SES relating to LEX 71589
  • Consultation undertaken by Services Australia
  • Higher Child Care Subsidy First Principles v11
  • Family Assistance Legislation Amendment Bill 2022 - Lay person explanation of amendments
  • New CCS Rates.

2 documents released in full and 3 documents released in part. The documents are available upon request.

Sections of the Act: Sections 24A, 42, 47F, 47E(d) and 47C
Exemptions: Sections 42, 47F, 47E(d) and 47C

30 August 2023

Documents relating to (LEX 73678):

  • Minister’s Office: Office of the Hon Bill Shorten MP, Minister for the National Disability Insurance Scheme and Minister for Government Services
  • Synergy 360.

3 documents released in part and 6 documents released in full. The documents are available upon request.

Sections of the Act: Sections 22, 47C and 47F
Exemptions: Sections 47C and 47F

29 August 2023

Documents relating to (LEX 74352):

  • Form AUS222.2010
  • Operational Blueprint: Assessment for Disability Support Pension (DSP) Customers Going Overseas Under the No Future work capacity provisions 008-03120040
  • Operational Blueprint: Essentials to JCA Report Writing DSP portability review and foreign pension.

1 document released in full and 2 documents released in part. The documents are available upon request.

Sections of the Act: Section 47E(d)
Exemptions: Section 47E(d)

28 August 2023

Documents relating to (LEX 74075):

  • Conduct and Behaviour Policy
  • Leadership Behaviours.

2 documents released in full. The documents are available upon request.

Sections of the Act: N/A
Exemptions: N/A

22 August 2023

Operational Blueprint document (LEX 74770):

  • Identifying a staff member 104-04070050.

1 document released in part. The document is available upon request.

Sections of the Act: Section 47E(d)
Exemptions: Section 47E(d)

21 August 2023

Correspondence and Agreement between the Aboriginal Community Benefits Fund and Centrelink regarding the Fund’s application for the Centrepay deduction program (LEX 74605).

2 documents released in part. The documents are available upon request.

Sections of the Act: Sections 47F(1), 47E(d), and 47G
Exemptions: Sections 47F(1), 47E(d), and 47G

17 August 2023

In relation to the COVID-19 Vaccine: Type of COVID-19 vaccine used in Australia, number of claims made and paid, total amount claimed and paid under the Scheme, and a list of all claims showing the amount of each payment (LEX 74496).

2 documents released in part. The documents are available upon request.

Sections of the Act: Section 22
Exemptions: N/A

4 August 2023

Operational Blueprint documents (LEX 73988):

  • Member of a Couple (MoC) and Separated under one roof (SUOR) assessments 106-07120010
  • Confirming the need for a Member of a Couple (MoC) assessment 106-19071608
  • document outlining Authorised Review Officers training in disability discrimination, reasonable adjustments and procedural fairness.

2 documents released in part and 1 document released in full. The documents are available upon request.

Sections of the Act: Sections 47E(d) and 22
Exemptions: Section 47E(d)

24 July 2023

Documents relating to (LEX 72768):

  • Application form provided by Legalise Cannabis Party (NSW) for approval as a voluntary work organisation
  • An email from the Voluntary Organisations Team to Legalise Cannabis Party (NSW)
  • An image from the Local Activities Database of the registration status of Legalise Cannabis Party (NSW).

3 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22, 24, 47E(d), 47F(1) and 47G
Exemptions: Sections 47E(d), 47F(1) and 47G

13 July 2023

Operational Blueprint documents (LEX 73830):

  • Administrative Appeals Tribunal (AAT) 109-03030000
  • Requesting non-disclosure of information during an Administrative Appeals Tribunal (AAT) first review.

2 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

11 July 2023

The number of Smart Card holders in Bundaberg and Hervey Bay, as part of the Enhanced Income Management program (LEX 73334).

1 document released in full. The document is available upon request.

Sections of the Act: Section 22
Exemptions: N/A

4 July 2023

A copy of Services Australia’s contract with Cellebrite Australia with the CN ID: CN3699009-A2 (LEX 73040).

3 documents released in full. The documents are available upon request.

Sections of the Act: N/A
Exemptions: N/A

27 June 2023

Internal email titled ‘Un-paused Debts on Interventions Loaded Prior to 11 February 2017’ (LEX 53585).

1 document released in full. The document is available upon request.

Sections of the Act: Section 22
Exemptions: N/A

22 June 2023

Documents relating to (LEX 73517):

  • Smart Centres acronyms and abbreviations
  • Workload Management Naming Conventions Glossary of Terms and Abbreviations.

1 document released in full and 1 document released in part. The documents are available upon request.

Sections of the Act: N/A
Exemptions: Section 47E(d)

19 June 2023

Child Support, Delegations and Authorisations (LEX 73609).

5 documents released in full and 6 documents released in part. The documents are available upon request.

Sections of the Act: Sections 47E(d) and 47F(1)
Exemptions: Sections 47E(d) and 47F(1)

19 June 2023

Emails from Royal Commission Response team and Media team staff to inboxes of media advisers of the Minister for Government Services concerning media enquiries and media handling advice relating to the Royal Commission into the Robodebt from 18 August 2022 to date of request (LEX 72232).

2 documents released in part. The document is available upon request.

Sections of the Act: Sections 22, 47C, 47E(d) and 47F(1)
Exemptions: Sections 47C, 47E(d) and 47F(1)

16 June 2023

Emails between Minister’s Office and Rebecca Skinner (LEX 73053):

  • Email from Minister’s Office to Rebecca Skinner dated 24 Nov 2022
  • Email from Rebecca Skinner to the Minister dated 1 Dec 2022
  • Email from Minister’s Office to Rebecca Skinner dated 1 Dec 2022.

3 documents released in part. The documents are available upon request.

Sections of the Act: certain operations of the Agency (section 47E(d) conditional exemption), deliberative matter (section 47C exemption), third party personal information (section 47F(1) conditional exemption)
Exemptions: certain operations of the Agency (section 47E(d) conditional exemption), deliberative matter (section 47C exemption), third party personal information (section 47F(1) conditional exemption)

12 June 2023

Spending Proposals (LEX 72728):

  • Spending Proposal - non-ICT Panel purchases (including purchases from Standing Offer Deeds) for the development of an integrated project management timeline for the Business Integrity Division’s Identity Program
  • Spending proposal for non-ICT procurement - Contract variation - For the provision of the identity program project design (Purchase Order 8100024353)
  • Spending Proposal - Medium value non-ICT procurement $10,000-$79,999 - For the implementation of the integrated management project for the Business Integrity Division’s Identity Program.

3 documents released in part. The documents are available upon request.

Sections of the Act: certain operations of the Agency (section 47E(d) conditional exemption), deliberative matter (section 47C exemption)
Exemptions: certain operations of the Agency (section 47E(d) conditional exemption), deliberative matter (section 47C exemption)

1 June 2023

Operational Blueprint document (LEX 73338):

  • Operational Blueprint article ‘myGov Code Generator app’ 133-17111700.

1 document released in part. The document is available upon request.

Sections of the Act: Section 47E(d)
Exemptions: Operational information deleted under Section 47E(d)

15 May 2023

Operational Blueprint document (LEX 72807):

  • Assessing and coding medical evidence for temporary incapacity exemptions 001-22112401.

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

9 May 2023

Operational Blueprint document (LEX 72914):

  • Operational Blueprint Mobility Allowance (MOB) Medical Reviews 008-10030010.

1 document released in full. The document is available upon request.

Sections of the Act: Section 22
Exemptions: N/A

28 April 2023

Service Officer (SO3) Job Statement (LEX 72685).

1 document released in full. The document is available upon request.

Sections of the Act: N/A
Exemptions: N/A

26 April 2023

Operational Blueprint document (LEX 72024):

  • Initiating recovery of a Home Equity Access Scheme outstanding loan amount 065-08020030
  • Repayment of Home Equity Access Scheme loans 065-08020040.

1 document released in full and 1 document released in part. The documents are available upon request.

Sections of the Act: Sections 47E(d) and 22
Exemptions: Section 47E(d)

21 April 2023

Ministerial Submissions concerning the MyGov User Audit (LEX 72034).

1 document released in full and 2 documents released in part. The documents are available upon request.

Sections of the Act: Sections 47F(1) and 47(D)
Exemptions: Sections 47F(1) and 47(D)

20 April 2023

Documents relating to Services Australia’s front of house procedures or policies referring to the processes of the registration of members of the public entering services centres, and how members of the public can request to view and request corrections to their registration records (LEX 72514).

5 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

18 April 2023

Operational Blueprints Member of a couple reviews - Section 24 110-19111307 and Treatment of a partnered person as single under Section 24 new determinations 106-07120080 (LEX 72239).

2 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22, and 47E(d)
Exemptions: Section 47E(d)

17 April 2023

Ministerial Submissions sent by Services Australia to the Minister for Government Services concerning the Royal Commission into the Robodebt Scheme from 18 August 2022 to 28 February 2023 (LEX 72031).

1 document released in full and 1 document released in part. The documents are available upon request.

Sections of the Act: Section 47F(1)
Exemptions: Section 47F(1)

12 April 2023

Services Australia’s “Our vulnerability strategy, July 2021” (LEX 72499).

1 document released in full. The document is available upon request.

Sections of the Act: N/A
Exemptions: N/A

12 April 2023

Ministerial Submissions concerning the Sorell Service Centre (LEX 72037).

2 documents released in part. The documents are available upon request.

Sections of the Act: Sections 34(1 )(c), 47C, 470, and 47F(1)
Exemptions: Sections 34(1)(c), 47C, 470, and 47F(1)

12 April 2023

Ministerial Submission - Procurement approach for enhanced Income Management (LEX 72035).

1 document released in full and 1 document exempt in full. The documents are available upon request.

Sections of the Act: Sections 47F(1) and 47E(d)
Exemptions: Sections 47F(1) and 47E(d)

11 April 2023

Documents pertaining to the COVID-19 Vaccine Claims Scheme (LEX 71932):

  • Medical Indemnity COVID-19 Claims Processing
  • Medical Indemnity COVID-19 Claims.

1 document released in full and 1 document released in part. The documents are available upon request.

Sections of the Act: Sections 22 (out of scope information removed) and 47F(1)
Exemptions: Section 47F(1)

3 April 2023

Operational Blueprints Assessing Mobility Allowance (MOB) claims 008-0502000, and Assessing medical evidence for Mobility Allowance (MOB) 008-05020010 (LEX 72225).

2 documents released in full. The documents are available upon request.

Sections of the Act: Section 22
Exemptions: Section 22

29 March 2023

Estimates briefing pack for the 2023 February Supplementary Budget Estimates (LEX 72032 and 71901).

1 document released in full and 38 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22, 37(1 )(a), 37(2)(b), 47E(d), 47D, and s47F(1)
Exemptions: Sections 37(1 )(a), 37(2)(b), 47E(d), 47D, and s47F(1)

23 March 2023

APSC reports (OHS) for the period 2017-2019 (spreadsheet·data only) (LEX 71668).

5 documents released in full. The documents are available upon request.

Sections of the Act: N/A
Exemptions: N/A

20 March 2023

List of Services Australia staff that held the position of Authorised Review Officer for the calendar years 2021, 2022, and from 1 January 2023 to 31 January 2023, and an Authorised Review Officer job description (LEX 71786).

1 document released in full and 1 document released in part. The documents are available upon request.

Sections of the Act: Sections 47F(1) and 47E(d)
Exemptions: Sections 47F(1) and 47E(d)

20 March 2023

Operational Blueprint documents (LEX 58282):

  • Actioning initial request for statement from Administrative Appeals Tribunal (AAT) 109-03030010
  • Actioning non-disclosure, further information hearing email requests and Orders to Make
  • Submissions for AAT hearing 109-03030040
  • Pending reviews of decisions 109-04000000
  • Using the Review of Assessment (ROA) screen 109-06030000
  • Appeals (APL) system (CLK) 109-08000000
  • Appeals (APL) system screens 109-08010000
  • Appeals (APL) system reports and tools 109-08020000
  • Appeals (APL) system records 109-08030000
  • Request for review of legislative debt decisions (Medicare) 109-10000000.

9 documents released in full. The documents are available upon request.

Sections of the Act: Section 22
Exemptions: N/A

17 March 2023

Documents held by Services Australia relating to amendments to s 67CC(2) of the A New Tax System (Family Assistance) (Administration) Act 1999, contained in the Family Assistance Legislation Amendment (Cheaper Childcare) Act 2022 (LEX 71589).

3 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22, 47E(d) and 47F(1)
Exemptions: Sections 47E(d) and 47F(1)

17 March 2023

Documents relating to (LEX 71418):

  • Introduction to the COVID-19 Vaccine Claims Scheme
  • Complex Payments: Assessing COVID-19 Vaccine Claims
  • Assessment Worksheets (Tier 1, 2 and 3)
  • COVID-19 Vaccine Claims Scheme Communications.

Operational Blueprint documents (LEX 71418):

  • COVID-19 Vaccine Claims Scheme 012-21112324
  • COVID-19 Vaccine Claims Scheme - Finalising assessment and make recommendations 012-21112335
  • COVID-19 Vaccine Claims Scheme - Assessing 012-21112315
  • COVID-19 Vaccine Claims Scheme - Request for review 012-22100513.

1 document released in full and 7 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22, 37(2)(b) and 47E(d)
Exemptions: Sections 37(2)(b) and 47E(d)

15 March 2023

Job descriptions and contracts for engagement of staff working within Child Support Objections, including contractors (LEX 71381).

10 documents released in full. The documents are available upon request.

Sections of the Act: N/A
Exemptions: N/A

2 March 2023

Final version of Weekly National Manager Reports created between 1 June 2016 and 1 February 2017 inclusive on the progress of the OCI programme (LEX 41654).

21 documents released in full. The documents are available upon request.

Sections of the Act: Section 22
Exemptions: N/A

1 March 2023

Briefing pack for the Minister for Government Services Question Time on 1 December 2022 (LEX 71491).

3 documents released in full. 27 documents released in part. The documents are available upon request.

Sections of the Act: Sections 47C, 47D, 47E(d), and 47F(1)
Exemptions: Sections 47C, 47D, 47E(d), and 47F(1)

1 March 2023

Authenticating a Centrelink customer 104-04110000 (LEX 71304).

1 document released in part. The document is available upon request.

Sections of the Act: Sections 37(2)(b) and 47E(d)
Exemptions: Sections 37(2)(b) and 47E(d)

23 February 2023

Copies of Services Australia Operational Blueprints (LEX 71045):

  • Aged care means assessment - residential care post 1 July 2014 - post-entry 065-18082027
  • Aged care means assessment - residential care post 1 July 2014 - pre-entry 065-18082318
  • Aged care means assessment - preliminary checks 065-18102618
  • Aged care means assessment - manual means assessment 065-19041545
  • Aged care means assessment - home ownership and real estate estimates 065-18120416.

5 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

20 February 2023

Documents relating to (LEX 71394):

  • PI - Prosecutions
  • Administrative Investigation Guidelines, Child Support
  • Better Practice Guide, Child Support Investigations
  • Case Selection and Prioritisation Guidelines
  • Intelligence Prioritisation Guide.

1 document released in full and 4 documents not released. The documents are available upon request.

Sections of the Act: Sections 22 and 37(2)(b)
Exemptions: Section 37(2)(b)

20 February 2023

Documents relating to the nomination of a public servant for the 2016 Australia Day Public Service Medal awards, including nomination criteria (LEX 70835).

2 documents released in full. 7 documents released in part. The documents are available upon request.

Sections of the Act: Sections 47C, 47E(d) and 47F(1)
Exemptions: Sections 47C, 47E(d) and 47F(1)

31 January 2023

Fraud and Corruption Control Plan 2020-24 (LEX 71204).

1 document released in part. The document is available upon request.

Sections of the Act: Section 47E(d)
Exemptions: Section 47E(d)

16 January 2023

Operational Blueprint documents (LEX 70873):

  • Assessing Home Equity Access Scheme applications 065-08020010
  • Security for the Home Equity Access Scheme 065-08020020.

1 document released in full and 1 document not released. The documents are available upon request.

Sections of the Act: Section 47E(d)
Exemptions: Section 47E(d)

22 December 2022

Services Australia’s estimates briefing pack, including back pocket briefs, for the 2022 October and November Budget Estimates (LEX 70537).

1 document released in full and 52 documents released in part. The documents are available upon request.

Sections of the Act: Sections 47D, 47E(d), and 47F(1)
Exemptions: Sections 47D, 47E(d), and 47F(1)

21 December 2022

Documents pertaining to the COVID-19 Vaccination Scheme (LEX 70204):

  • COVID-19 Vaccine Claims Scheme Dashboard
  • Medical Indemnity COVID-19 Claims.

1 document released in full and 1 document not released. The document is available upon request.

Sections of the Act: Sections 22 and 47F(1)
Exemptions: Section 47F(1)

7 December 2022

COVID-19 Dashboard - Number of claims received and number of claims approved to 9 November 2022 (LEX 70504).

1 document released in full. The document is available upon request.

Sections of the Act: Section 22 - out of scope information removed
Exemptions: N/A

6 December 2022

The letter Services Australia sent to Optus on 27 September 2022 relating to the data breach (LEX 70037).

1 document released in part. The document is available upon request.

Sections of the Act: Sections 47F and 47E(d)
Exemptions: Sections 47F and 47E(d)

2 December 2022

Documents relating to the Pay as You Go (PAYG) data matching (LEX 49766):

  • PAYG Assumptions
  • Extension PAYG Costing Assumptions
  • PAYG Matched Risk Assessment User Specification.

3 documents released in full. The documents are available upon request.

Sections of the Act: N/A
Exemptions: N/A

21 November 2022

Documents relating to Services Australia’s assessment in determining the community need for and location of face to face services in Benalla VIC 3672 (LEX 69569).

7 documents released in full. 4 documents released in part. The documents are available upon request.

Sections of the Act: Sections 47C, 47D, 47E(d), 47F(1), and 47G
Exemptions: Sections 47C, 47D, 47E(d), 47F(1), and 47G

11 November 2022

Operational Blueprint document (LEX 69954):

  • Person Permitted to Enquire (PPE) or Update (PPU) authority 106-07090000.

1 document released in part. The document is available upon request.

Sections of the Act: Section 47E(d)
Exemptions: Section 47E(d)

7 November 2022

Documents in relation to tender process RFT 1000828659 (LEX 69548).

4 documents released in part. The documents are available upon request.

Sections of the Act: Sections 42, 47, 47C, 47D, 47F, 47G
Exemptions: Sections 42, 47, 47C, 47D, 47F, 47G

21 October 2022

Information regarding all domestic business class flights taken by employees of Services Australia between 1 July 2021 and 30 June 2022 (LEX 69541).

1 document released in full. The document is available upon request.

Sections of the Act: Section 22
Exemptions: N/A

20 October 2022
  • Internal correspondence relating to the approval of forms used as part of the ‘Life Event Redesign: Birth of a Child’ Pilot Program
  • Services Australia’s submission document to the Aids Council of New South Wales (ACON) 2022 Pride in Diversity Australian Workplace Equality Index Scheme, and
  • Correspondence between the Agency and ACON - March 2021 to March 2022 (LEX 69109).

5 documents released in full. 16 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22, 47C, 47E(c), 47F(1) and 24A(1)
Exemptions: Sections 47C, 47E(c), and 47F(1)

19 October 2022

Operational Blueprint documents (LEX 69575):

  • Appointing Nominees 104-04090010
  • Customer aggression - Response 104-07020000
  • Report Suspected Fraud and Corruption 110-09110000.

3 documents released in part. The documents are available upon request.

Sections of the Act: Sections 37(2)(b) and 47E(d)
Exemptions: Sections 37(2)(b) and 47E(d)

13 October 2022

COVID-19 Vaccine Claims Scheme Dashboard - extracted as at 10 August 2022 (LEX 69615).

1 document released in full. The document is available upon request.

Sections of the Act: Section 22
Exemptions: N/A

13 October 2022

Documents and incident logs regarding incident ‘KM5119’ and any associated incidents (LEX 68812).

3 documents released in full and 22 documents released in part. The documents are available upon request.

Sections of the Act: Sections 38, 47C, 47E(d), and 47F(1)
Exemptions: Sections 38, 47C, 47E(d), and 47F(1)

12 October 2022

Staff communications regarding incident ‘KM5119’ where the delivery of some letters was delayed in MyGov (LEX 68815).

1 document released in part. The document is available upon request.

Sections of the Act: Section 47E(d)
Exemptions: Section 47E(d)

16 September 2022

Operational Blueprint documents (LEX 67704):

  • Personalised Services OB 101-17021300
  • Managed Service Plan (MSP) - Reviewing OB 104-07050050.

2 documents released in part. The documents are available upon request.

Sections of the Act: Section 47E(d)
Exemptions: Section 47E(d)

12 September 2022

Document pertaining to the COVID-19 Vaccine Claims Scheme - August 2022 (LEX 69135).

1 document released in part. The document is available upon request.

Sections of the Act: Section 47F
Exemptions: Section 47F

9 September 2022

Operational Blueprint documents (LEX 69093):

  • Pandemic Leave Disaster Payment 003-20080418
  • Processing Pandemic Leave Disaster Payment claims in Process Direct 003-22011652.

2 documents released in part. The documents are available upon request.

Sections of the Act: Sections 37(2)(b) and 47E(d)
Exemptions: Sections 37(2)(b) and 47E(d)

9 September 2022

Operational Blueprint document (LEX 68974):

  • Operational Blueprint Processing Pandemic Leave Disaster Payment claims in Process Direct 003-22011652.

1 document released in part. The document is available upon request.

Sections of the Act: Sections 37(2)(b) and 47E(d)
Exemptions: Sections 37(2)(b) and 47E(d)

5 September 2022

Documents pertaining to the COVID-19 Vaccine Claims Scheme for the period March 2022 to July 2022 (LEX 69092).

5 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22 and 47F(1)
Exemptions: Section 47F(1)

15 August 2022

Operational Blueprint document (LEX 68168):

  • Operational Blueprint Participation in Cashless Debit Card (CDC) 103-03150010
  • Documents held by the agency relating to the Hon Amanda Rishworth MP, Minister for Social Services’ Tweet titled "Media Release: Abolishing the Cashless Debit Card" as at 3 June 2022, with documents being the agency’s email/calendaring system and collaboration (i.e. Outlook, Microsoft Teams).

2 documents released in part. The documents are available upon request.

Sections of the Act: Sections 47F and 47E(d)
Exemptions: Sections 47F and 47E(d)

5 August 2022

Incoming ministerial briefing provided by Services Australia for the new Minister for Government Services, the Honourable Bill Shorten, MP (LEX 68187).

1 document released in part. The document is available upon request.

Sections of the Act: Sections 47C and 47E(d)
Exemptions: Sections 47C and 47E(d)

12 July 2022

Operational Blueprint document (LEX 67666):

  • Wellbeing Exemptions from Cashless Debit Card (CDC) 103-20081023.

1 document released in full. The document is available upon request.

Sections of the Act: N/A
Exemptions: N/A

1 June 2022

Operational Blueprint document (LEX 67641):

  • Customer aggression - filming, recording and photography 104-07020060.

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22, 47E(c) and 47E(d)
Exemptions: Sections 47E(c) and 47E(d)

23 May 2022

Operational Blueprint document (LEX 67553):

  • Ending Cashless Debit Card (CDC) participation 103-03150030.

1 document released in part. The document is available upon request.

Sections of the Act: Section 47E(d)
Exemptions: Section 47E(d)

17 May 2022

Australian Immunisation Register (AIR) medical exemption forms (LEX 67422):

  • IMMU-11-1209
  • IMMU-11-1302
  • IMMU-11-1310
  • IM011-1512
  • IM011-1609
  • IM011-1705
  • IM011-1712
  • IM011-1807
  • IM011-2008
  • IM011-2102
  • IM011-2109
  • IM011-210930
  • IM011-2212
  • IM011-2202.

14 documents released in full. The documents are available upon request.

Sections of the Act: N/A
Exemptions: N/A

13 May 2022

Operational Blueprint documents (LEX 67005):

  • Cuba Letter Listing contained within Letters for Child Support Customers 277-01060000.

1 document released in full. The document is available upon request.

Sections of the Act: N/A
Exemptions: N/A

12 May 2022

Operational Blueprint documents (LEX 66300):

  • Privacy checking and quality checking of documents for the Administrative Appeals Tribunal (AAT) 109-03030030
  • Administration requirements for Administrative Appeals Tribunal (AAT) hearing 109-03030050.

2 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

9 May 2022

Operational Blueprint documents (LEX 61113):

  • Employment Services Assessment (ESAt) referrals made by Employment Services Providers 001-02230040
  • Employment Services Assessment (ESAt) overview 001-02330000
  • Request an Employment Services Assessment (ESAt) 001-02330010
  • Determining when an Employment Services Assessment (ESAt) is required 001-02330040
  • Identifying people with a partial capacity to work 001-03030060
  • Assessment of a medical certificate to determine exemption from mutual obligation requirements for a temporary incapacity 001-09120010
  • Exempting a job seeker from mutual obligation requirements for serious illness 001-09120080
  • Expiry and renewal of medical certificates for payments with mutual obligation requirements 001-09121000
  • Initial contact by a customer who is ill, injured or has a disability 008- 01010000
  • Employment services for people with disabilities 008-02000000
  • Eligibility criteria for participation with Disability Employment Services (DES) 008-04030020
  • Assessing a job seeker’s mutual obligation requirements based on Employment Services Assessment (ESAt)/Job Capacity Assessment (JCA) reports 008-06070070.

12 documents released in full. The documents are available upon request.

Sections of the Act: Section 22
Exemptions: Section 22

5 May 2022

Documents pertaining to the Covid-19 Vaccine Claims Scheme (LEX 67346).

1 document released in part. The document is available upon request.

Sections of the Act: Section 47F
Exemptions: Section 47F

5 May 2022

Operational Blueprint document (LEX 67034):

  • Personalised Services 101-17021300.

1 document released in part. The document is available upon request.

Sections of the Act: Section 47E(d)
Exemptions: Section 47E(d)

20 April 2022

Decision notices to applicants for Australian Victim of Terrorism Overseas payments (LEX 57066).

4 documents released in part. The documents are available upon request.

Sections of the Act: Section 47F(1)
Exemptions: Section 47F(1)

15 March 2022

Operational Blueprint document (LEX 66593):

  • Bankruptcy for Centrelink debts 107-05070000.

1 document released in part. The document is available upon request.

Sections of the Act: Section 37(2)(b)
Exemptions: Section 37(2)(b)

4 March 2022

Operational Blueprint document (LEX 66373):

  • Maintaining the value of real estate assets on customer records 108-04130100.

1 document released in part. The document is available upon request.

Sections of the Act: Section 47E(d)
Exemptions: Section 47E(d)

1 March 2022

Australian Workplace Equality Index scorecard (LEX 65866).

1 document released in full. The document is available upon request.

Sections of the Act: N/A
Exemptions: N/A

20 January 2022

Document concerning Centrelink appeals (LEX 66071).

1 document released in full. The document is available upon request.

Sections of the Act: Section 22
Exemptions: N/A

17 January 2022

Operational Blueprint documents (LEX 65445):

  • Operational Blueprint Document: Raising emergency payment debts and grant/ex-gratia overpayments 003-01100000
  • JET Child Care Fee Assistance Guidelines previously used by the Agency (LEX 65445).

10 documents released in full and 5 documents released in part. The documents are available upon request.

Sections of the Act: Section 47E(d)
Exemptions: Section 47E(d)

22 December 2021

Operational Blueprint documents (LEX 65547):

  • Deciding whether a debt was due to fraud for a bankrupt customer 107-05070030
  • Special and unusual circumstances waivers 107-05120030
  • Customer compensation and act of grace payments 109-07040000
  • SME explanations ARO referrals and implementing ARO decisions 109-02020010
  • Reviews by an Authorised Review Officer (ARO) 109-03020020
  • Secretary initiated review of decisions 109-06020000
  • Payment specific reviews of decisions 109-05000000
  • Status Resolution Support Services (SRSS) payment debt recovery 005-06110000
  • Review of decision for Status Resolution Support Services (SRSS) payment 005-06130000.

1 document released in full and 7 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22, 37(2)(b) and 47E(d)
Exemptions: N/A

29 November 2021

Operational Blueprint documents (LEX 65136):

  • 109-02000000
  • 109-03000000
  • 109-05080000
  • 109-06000000
  • 109-07040000.

1 document released in full and 4 documents released in part. The documents are available upon request.

Sections of the Act: Section 47E(d)
Exemptions: Section 47E(d)

26 November 2021

Operational Blueprint document (LEX 65102):

  • Reviews and Appeals 109-03000000.

1 document released in part. The document is available upon request.

Sections of the Act: Section 47E(d)
Exemptions: Section 47E(d)

24 November 2021

Operational Blueprint documents (LEX 64554):

  • Nominees 104-04090000
  • Reviewing nominee arrangements 110-06090160
  • Appointing nominees 110-06090160
  • Accepting information from nominees 104-04090050
  • Disclosing information to a nominee 104-04090060
  • Obligations of nominees 104-04090020.

6 documents released in part. The documents are available upon request.

Sections of the Act: Section 47E(d)
Exemptions: Section 47E(d)

22 November 2021

Documents relating to (LEX 63498):

  • administrative errors made while processing claims under the Medicare Benefits Schedule
  • most common types of administrative errors over the last three years.

4 documents released in full and 15 documents released in part. The documents are available upon request.

Sections of the Act: Section 47E(d)
Exemptions: Section 47E(d)

10 November 2021

Operational Blueprint documents (LEX 63282):

  • Deciding whether a debt was due to fraud for a bankrupt customer 107-05070030
  • Special and unusual circumstances waivers 107-05120030
  • Customer compensation and act of grace payments 109-07040000
  • SME explanations ARO referrals and implementing ARO decisions 109-02020010
  • Reviews by an Authorised Review Officer (ARO) 109-03020020
  • Secretary initiated review of decisions 109-06020000
  • Payment specific reviews of decisions 109-05000000
  • Status Resolution Support Services (SRSS) payment debt recovery 005-06110000
  • Review of decision for Status Resolution Support Services (SRSS) payment 005-06130000.

1 document released in full, 6 documents released in part and 2 documents not released. The documents are available upon request.

Sections of the Act: Sections 22, 37(2)(b) and and 47E(d)
Exemptions: Sections 37(2)(b) and 47E(d)

13 October 2021

Minister’s Office: Office of the Minister for the National Disability Insurance Scheme and Minister for Government Service, the Hon Linda Reynolds CSC

Ministerial office internal correspondence and correspondence between the ministerial office and Services Australia in relation to Senator Kitching’s order agreed to by the Senate on 18 May 2021 and amended order on 31 August 2021. (LEX 64369).

9 documents released in full. 16 documents released in part. The documents are available upon request.

Sections of the Act: Sections 47C and 47E(d)
Exemptions: Sections 47C and 47E(d)

11 October 2021

Operational Blueprint documents (LEX 62961):

  • Aged care reviews - quarterly reviews 065-20062953
  • Aged care reviews - Reassessments and updates 065-20082042.

2 documents released in part. The documents are available upon request.

Sections of the Act: Section 47E(d)
Exemptions: Section 47E(d)

27 September 2021

Guidance on valuations, including valuing house and curtilage (LEX 63945).

2 documents released in full. The documents are available upon request.

Sections of the Act: N/A
Exemptions: N/A

13 September 2021

Operational Blueprint document (LEX 63436):

  • Australian Taxation Office (ATO) identity fraud and debts 107-02010020.

1 document released in part. The document is available upon request.

Sections of the Act: Sections 37(2)(b) and 47E(d)
Exemptions: Sections 37(2)(b) and 47E(d)

6 September 2021

Operational Blueprint document (LEX 63368):

  • Claim lodgement of Centrelink claims 106-03020000.

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Sections 22 and 47E(d)

30 August 2021

Documents relating to Centrepay:

  • Centrepay Service Reasons, and
  • Centrepay Level 3 Helpdesk process (LEX62369).

2 documents released in part. The documents are available upon request.

Sections of the Act: Section 47E(d)
Exemptions: Section 47E(d)

9 August 2021

Document relating to a ‘random sample’ of welfare debts (LEX 61938).

1 document released in part. The document is available upon request.

Sections of the Act: Section 47E(d)
Exemptions: Section 47E(d)

15 July 2021

KPMG report “Returned Repayments Project” (LEX 62249):

1 document released in part. The document is available upon request.

Sections of the Act: Sections 47E(d), 47C and 47F(1)
Exemptions: Sections 47E(d), 47C and 47F(1)

28 June 2021

Operational Blueprint documents (LEX 61222):

  • Nominees 104-04090000
  • Reviewing nominee arrangements 110-06090160.

2 documents released in part. The documents are available upon request.

Sections of the Act: Section 47E(d)
Exemptions: Section 47E(d)

27 April 2021

Document showing the approval dates for:

  • Divisional Fraud Risk Assessments
  • Fraud and Corruption Control Plan
  • Fraud Control Plan (LEX 61635).

1 document released in full. The document is available upon request.

Sections of the Act: N/A
Exemptions: N/A

12 February 2021

Operational Blueprint documents (LEX 60269):

  • Recording interactions 104-07020060.

1 document released in part. The document is available upon request.

Sections of the Act: Sections 47E(c) and 47E(d)
Exemptions: Sections 47E(c) and 47E(d)

17 December 2020

Operational Blueprint documents (LEX 58147):

  • Cashless Debit Card (CDC) 103-03150000
  • Exit Applications from the Cashless Debit Card (CDC) 103-20081031.

2 documents released in part. The documents are available upon request.

Sections of the Act: Section 47E(d)
Exemptions: Section 47E(d)

4 September 2020

Minister’s Office: Office of the Minister for the National Disability Insurance Scheme and Minister for Government Services, the Hon Stuart Robert MP

Correspondence between the Minister’s office and Advanced Personnel Management sent this year. (LEX 56679).

9 documents released in part. The documents are available upon request.

Sections of the Act: Section 47F
Exemptions: Section 47F

20 July 2020

Contractor Work Health and Safety Management forms (LEX 54984):

  • Contractor Work Health and Safety Induction checklist
  • Work Health and Safety Information Sheet.

2 documents released in full. The documents are available upon request.

Sections of the Act: N/A
Exemptions: N/A

13 July 2020

Random sample of 500 debts conducted by Services Australia for the Minister (LEX 55417).

1 document released in full. The document is available upon request.

Sections of the Act: Section 22
Exemptions: N/A

Decision made: 22 June 2020
Documents released: 2 July 2020

Briefing points, talking points and communications sent to the Minister’s Office related to traffic issues associated with MyGov on 23 March 2020 (LEX 53889):

  • Transcript of interview with Minister Stuart Robert on 23 March 2020
  • Email briefings to and from the Minister’s Office.

4 documents released in part and 1 document refused. The documents are available upon request.

Sections of the Act: Sections 47, 47C, 47E(d) and 47F(1)
Exemptions: Sections 47, 47C, 47E(d) and 47F(1)

10 June 2020

A Risk Management Plan, Open Issues Summary, Progress Report and Issues Summary (LEX 45597).

1 document released in full, 3 documents released in part. The documents are available upon request.

Sections of the Act: Section 47F(1)
Exemptions: Section 47F(1)

3 June 2020

Operational Blueprint document: Nominees 104-04090000 (LEX 54407).

1 document released in part. The document is available upon request.

Sections of the Act: N/A
Exemptions: N/A

3 June 2020

Operational Blueprint documents (LEX 54111):

  • Independence for Youth Allowance (YA) customers 001-04060000
  • Assessing unreasonable to live at home (UTLAH) for customers claiming or receiving Youth Allowance (YA), Disability Support Pension (DSP) or Special Benefit (SpB) 001-04030030.

1 document released in full and 1 document released in part. The documents are available upon request.

Sections of the Act: Section 47E(d)
Exemptions: Section 47E(d)

2 June 2020

Operational Blueprints (LEX 53956):

7 documents released in full, 1 document released in part, and 5 documents not released. The documents are available upon request.

Sections of the Act: Section 22
Exemptions: Sections 37E(a) and 37E(d)

8 April 2020

Documents that concern the actual or possible impact of the 2019-2020 bushfires on Cashless Debit Card trial sites and those involved in Cashless Debit Card trials (LEX 53426).

2 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22, 47C and 47E(d)
Exemptions: Sections 47C and 47E(d)

6 April 2020

Guidelines for the release of information where necessary in the public interest. (LEX 51091).

1 document released in full. The document is available upon request.

Sections of the Act: N/A
Exemptions: N/A

7 February 2020

Age Pension Statistics for 2018-19 (LEX 50335).

1 document released in full. The document is available upon request.

Sections of the Act: Section 22
Exemptions: N/A

7 February 2020

Documents showing the job description for a CAO within Operations Division (LEX 50336).

2 documents released in full. The documents are available upon request.

Sections of the Act: N/A
Exemptions: N/A

3 February 2020

Documents regarding Program Protocols and related Operational Blueprints (LEX 50114).

8 documents released in full. Part of the request refused as documents do not exist. The documents are available upon request.

Sections of the Act: Section 22
Exemptions: N/A

30 January 2020

Operational Blueprint documents as at 29 November 2017 (LEX 50060):

  • Earnings Apportionment Tool (EAT) 107-03020010
  • Assessing and coding employment income 108-07010010
  • Income Test for single allowance customers 108-01020010.

3 documents released in full. The documents are available upon request.

Sections of the Act: Section 22
Exemptions: N/A

22 January 2020

‘The Scheme for Compensation for Detriment caused by Defective Administration - Authorisations’ signed by Minister Robert on 4 June 2019 (LEX 49822).

1 document released in full. The document is available upon request.

Sections of the Act: N/A
Exemptions: N/A

17 January 2020

Documents relating to CN3553520-A1 (LEX 48727).

5 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22, 47(1)(b), 47C, 47D, 47E(d) and 47F(1)
Exemptions: Sections 47(1)(b), 47C, 47D, 47E(d) and 47F(1)

31 December 2019

Operational Blueprint documents (LEX 49633):

  • Initial request for review of decision or appeal (CLK) 109-02000000
  • Priority review requests 109-02010000
  • Internal review of decision 109-02020000
  • Quality checks by a Subject Matter Expert (SME), referral to Authorised Review Office (ARO) and implementation of ARO decisions 109-02020010
  • Making an unfavourable decision (CLK) 109-03010000
  • Reviews by an Authorised Review Officer (ARO) 109-03020020
  • Administrative Appeals Tribunal (AAT) (CLK) 109-03030000.

3 documents released in full and 4 document released in part. The documents are available upon request.

Sections of the Act: Section 47E(d)
Exemptions: Section 47E(d)

23 December 2019

Operational Blueprint documents relating to Unearned Income Interventions (LEX 48887).

12 documents released in part. The documents are available upon request.

Sections of the Act: Section 47E(d)
Exemptions: Section 47E(d)

20 December 2019

Agency: Minister for Government Services and National Disability Insurance Scheme

Documents containing the word ontology created since 1 November 2019 (LEX 49655).

2 documents released in full. The documents are available upon request.

Sections of the Act: N/A
Exemptions: N/A

10 December 2019

Guidance for compliance officers (LEX 49097).

1 document released. The document is available upon request.

Sections of the Act: Section 22
Exemptions: N/A

3 December 2019

Possible data breach notifications made to the Office of the Australian Information Commissioner regarding My Health Record in the 2018/19 financial year (LEX 48993 and LEX 49040).

30 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22, 47E(d) and 47F
Exemptions: Sections 47E(d) and 47F

2 December 2019

Guidelines for the release of information where necessary in the public interest. (LEX 42717 and LEX 40029).

1 document released in full. The document is available upon request.

Sections of the Act: Section 22
Exemptions: N/A

25 November 2019

Operational Blueprint documents (LEX 48621):

  • Program, discretion and estimate reviews and reminders for private trusts and private companies 043-0416010
  • Review and reassessments for private trusts and private companies 043-04160000.

2 documents released in part. The documents are available upon request.

Sections of the Act: Section 47E(d)
Exemptions: Section 47E(d)

18 November 2019

External Review of Decision Analysis (LEX 48332)

1 document released in part. The document is available upon request.

Sections of the Act: Sections 47E(d) and 47C
Exemptions: Sections 47E(d) and 47C

4 November 2019

Document relating to Japanese exchange rates (LEX 48136).
1 document released in full. The document is available upon request.

Sections of the Act: Section 22
Exemptions: N/A

28 October 2019

Documents relating to foreign exchange rates (LEX 47985).

1 document released in full. The document is available upon request.

Sections of the Act: Section 22
Exemptions: N/A

21 October 2019

Document regarding the Code of Operation 2002 (LEX 47795).

1 document released in part. The document is available upon request.

Sections of the Act: Section 47F(1)
Exemptions: Section 47F(1)

16 October 2019

Operational Blueprint documents (LEX 47701):

  • Child Care Subsidy (CCS) payments and withholdings 007-17103124
  • Child Care Subsidy (CCS) withholdings 007-17103126
  • Child Care Subsidy (CCS) claims processing 007-17103135
  • Processing Child Care Subsidy (CCS) claims 007-17103136.

3 documents released in full and 1 document released in part. The documents are available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

15 October 2019

Work order documents (LEX 45499).

2 documents released in part. The documents are available upon request.

Sections of the Act: Sections 47(1)(b), 47E(c), 47E(d) and 47F(1)
Exemptions: Sections 47(1)(b), 47E(c), 47E(d) and 47F(1)

4 October 2019

Operational Blueprint documents (LEX 47023):

  • Pension Loans Scheme (PLS) 065-08000000
  • Completing a Pension Loans Scheme application form (SA310) 065-08010000
  • Assessing Pension Loans Scheme (PLS) applications 065-08020010
  • Security for the Pension Loans Scheme (PLS) 065-08020020
  • Initiating recovery of a Pension Loans Scheme (PLS) outstanding loan amount 065-08020030
  • Repayment of Pension Loans Scheme (PLS) loans 065-08020040
  • Settlement of Pension Loans Scheme (PLS) loan amounts 065-08020050
  • Pension Loans Scheme (PLS) reviews 065-08020060.

Documents released in part. The documents are available upon request.

Sections of the Act: Section 47E(d)
Exemptions: Section 47E(d)

30 September 2019

Online Compliance information and statistics July 2016-December 2017 (LEX 47316).

1 document released in full. The document is available upon request.

Sections of the Act: N/A
Exemptions: N/A

27 September 2019

Privacy Impact Assessment on the DHS Response to the Independent Review of Health Providers Access to Medicare Numbers (LEX 46187)

1 document released in part. The document is available upon request.

Sections of the Act: Sections 37(2)(b) and 47E(d)
Exemptions: Sections 37(2)(b) and 47E(d)

24 September 2019

Number of Disability Support Pensioners with migraine provided as at least one of medical conditions that was assessed and the percentage of Disability Support Pensioners who have migraine listed as a medical condition (LEX 46629).

1 document released in full. The document is available upon request.

Sections of the Act: N/A
Exemptions: N/A

23 September 2019

Operational Blueprint documents (LEX 45796):

  • Claiming Disability Support Pension (DSP) 008-03010010
  • What is medical evidence for Disability Support Pension (DSP)? 008-03030010
  • Diagnosis of a medical condition provided by an Assessment Services Psychologist for Disability Support Pension (DSP) 008-03030020
  • Assessing a new claim for Disability Support Pension (DSP) after a Job Capacity Assessment (JCA) 008-03030050
  • Granting Disability Support Pension (DSP) (manifest) 008-03030140
  • Rejecting a new claim for Disability Support Pension (DSP) including manifest rejections 008-03030150
  • Identifying Disability Support Pension (DSP) customers with participation requirements 008-03090030
  • Conducting interviews for Disability Support Pension (DSP) customers with participation requirements 008-03090040
  • Understanding Job Capacity Assessments (JCA) reports 008-06070030.

9 documents released in part. The documents are available upon request.

Sections of the Act: Section 47E(d)
Exemptions: Section 47E(d)

23 September 2019

Documents regarding Centrelink Express Plus app (LEX 47026)

2 documents released in full. These documents are available upon request.

Sections of the Act: N/A
Exemptions: N/A

10 September 2019

Documents sent to the Commonwealth Ombudsman related to the progress or implementation of recommendations from the Commonwealth Ombudsman’s report Accessibility of Disability Support Pension for remote Indigenous Australians. (LEX 46209).

5 documents released in full and 1 document released in part. The documents are available upon request.

Sections of the Act: Section 22 and 47E(d)
Exemptions: Section 47E(d)

10 September 2019

Ministerial brief dated 28 February 2017. (LEX 35111).

Document released in full. The documents are available upon request.

Sections of the Act: N/A
Exemptions: N/A

5 September 2019

Operational Blueprint documents (LEX 46488):

  • Ministerial orders and Medicare eligibility 011-44070000
  • Perform public security check for Medicare 011-40020000
  • Applicants for permanent residency eligibility for Medicare 011-44020000.

1 document released in part and 2 documents released in full, with out of scope material removed. The documents are available upon request.

Sections of the Act: Sections 37(2)(b) and 47E(d)
Exemptions: Sections 37(2)(b) and 47E(d)

20 August 2019

Question Time Brief relating to Centrelink call centre capacity (LEX 45021)

1 document released in part. The document is available upon request.

Sections of the Act: Section 47E(d)
Exemptions: Section 47E(d)

19 August 2019

Operational Blueprint document: Common and specialised activities for child support staff 277-01100020 (LEX 46028)

1 document released in full. The document is available upon request.

Sections of the Act: N/A
Exemptions: N/A

12 August 2019

Operational Blueprint documents (LEX 45956):

  • Assessment of a medical certificate to determine exemption from Mutual Obligation Requirements for a temporary incapacity 001-09120010
  • Expiry and renewal of medical certificates for payments with Mutual Obligation Requirements 001-09121000.

2 documents released in part. The documents are available upon request.

Sections of the Act: Section 47E(d)
Exemptions: Section 47E(d)

12 August 2019

Meeting agendas and other notes for meetings held with the Minister for Human Services, Minister for Social Services, or their offices, between 1 January 2016 and 31 December 2016, relating to the Better Management of the Social Welfare System Initiative or Taskforce Integrity.

4 documents released in part. The documents are available upon request.

Sections of the Act: Sections 34(3), 47F(1) and 47E(d)
Exemptions: Sections 34(3), 47F(1) and 47E(d)

9 August 2019

Operational Blueprint document: Assessment of a medical certificate to determine exemption from Mutual Obligation Requirements 001-09120010 (LEX 45149)

1 document released in part. The document is available upon request.

Sections of the Act: Section 47E(d)
Exemptions: Section 47E(d)

30 July 2019

Documents relating to Operational Blueprint 108-07010010 assessing and coding employment income. (LEX 45734)

1 document released in full. The document is available upon request.

Sections of the Act: N/A
Exemptions: N/A

30 July 2019

Documents relating to Leave Payment training package. (LEX 45736)

1 document released in full. The document is available upon request.

Sections of the Act: N/A
Exemptions: N/A

29 July 2019

Agency: Minister for Government Services

Department of Human Services Incoming Brief for Minister Robert. (LEX 44779)

1 document released in part. The document is available upon request.

Sections of the Act: Sections 34(1)(c), 34(3), 37(2)(b), 47C and 47E(d)
Exemptions: Sections 34(1)(c), 34(3), 37(2)(b), 47C and 47E(d)

25 July 2019

Documents relating to foreign exchange rates. (LEX 45357)

Document released in full. Part of request refused as documents don’t exist. The document is available upon request.

Sections of the Act: Section 24(a)
Exemptions: Section 24(a)

22 July 2019

Operational Blueprint document: Calculating financial capacity for business owners 277-0 4060000 document (LEX 34952)

1 document released in full. The document is available upon request.

Sections of the Act: N/A
Exemptions: N/A

17 July 2019

Documents relating to our staff policies for records management and fitness for duty health assessments. (LEX 44258)

2 documents released in full. The documents are available upon request.

Sections of the Act: N/A
Exemptions: N/A

12 July 2019

Document relating to the assessment of assets hardship, prior to 7 January 2019. (LEX 45056)

1 document released in part. The document is available upon request.

Please note that this document is no longer valid. The current version is also available to the public.

Sections of the Act: Section 47E(d)
Exemptions: Section 47E(d)

12 July 2019

Disclosure log request, documents relating to records management policy. (LEX 45603)

1 document released in full. The document is available upon request.

Sections of the Act: Section 22
Exemptions: Section 22

4 July 2019

Customer Committee meetings and internal consultations concerning Indigenous Servicing. (LEX 44914)

4 documents released in full and 2 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22, 47F and 47E(d)
Exemptions: Sections 47F and 47E(d)

2 July 2019

Document relating to FOI Sharepoint announcements. (LEX 44186)

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47F(1)
Exemptions: Section 47F

17 June 2019

Document relating to compensation policy. (LEX44466)

4 documents released in part. The documents are available upon request.

Sections of the Act: Section 47E(d)
Exemptions: Section 47E(d)

12 June 2019

Document relating to records management policy. (LEX44341)

1 document released in full. The document is available upon request.

Sections of the Act: Section 22
Exemptions: Section 22

5 June 2019

Document relating to portability and assessment of payments. (LEX44188)

31 documents released in full and 5 documents released in part. The documents are available upon request.

Sections of the Act: Sections 24A and 47E(d)
Exemptions: Section 47E(d)

20 May 2019

Document relating to aggregation of study load rules.(LEX 43822)

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Sections 22 and 47E(d)

6 May 2019

Commonwealth Bank of Australia (CBA) foreign exchange rates (as would be available on CBA’s website) on 44 dates between 27 July 2015 and 22 February 2019 inclusive (LEX 42846)

44 documents released in full. The documents are available upon request.

Sections of the Act: N/A
Exemptions: N/A

30 April 2019

Documents relating to the provision of KPMG providing a business operations review for the agency during 22 May 2017 to 31 December 2017 (LEX 42920)

3 documents released in part. The documents are available upon request.

Sections of the Act: Section 22
Exemptions: Sections 47(1)(b), 47E(d), 47F(1) and 47G(1)(a)

24 April 2019

LEX 42948

  • Policy and Standard for Staff Email and Messaging
  • Directive: Cyber Security Policy Non-compliance
  • Information Security Markings (release in full)

1 document, released in full, and 2 documents, released in part, are available upon request.

Sections of the Act: N/A
Exemptions:

  • Policy and Standard for Staff Email and Messaging (release in part - s47E(d))
  • Directive: Cyber Security Policy Non-compliance (release in part - s47E(c) and s47E(d))
27 March 2019
  • Deed of Standing Offer for the Provision of ICT Contractor Services, Services number 11/1000006268
  • Request for Tender (“RFT”) for the Provision of ICT Contractor Services, Services number 11/1000006268 (LEX 40762)

2 documents, released in full. The documents are available upon request.

Sections of the Act: N/A
Exemptions: N/A

6 March 2019

Amendment of the document described as: the plan to implement the recommendations in the 2014 report of the own motion investigation ‘FOI at the Department of Human Services’ (LEX 42362)

1 document, released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Sections 22 and 47E(d)

5 March 2019

Documents relating to the contract between Kelly Services and Services Australia in relation to labour hire arrangements in the Appeals Branch including the External Review of Decision team (LEX 41692).

3 documents, released in part. The documents are available upon request.

Sections of the Act: Sections 22, 47F(1) and 47E(d)
Exemptions: Sections 47F(1) and 47E(d)

28 February 2019

Financial Information Service - First Principles Review - 09.10.2017 (LEX 41331)

1 document released in full. The document is available upon request.

Sections of the Act: N/A
Exemptions: N/A

28 February 2019

Recruitment Approval Form for Quality Checker (APS 4) Position and Compiler (APS3) Position (LEX 42096)

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22, 47E(c) and 47C
Exemptions: Sections 47E(c) and 47C

11 February 2019

Procedures for determining breaches of the APS Code of Conduct and the imposition of sanctions (LEX 41464)

1 document released in full. The document is available upon request.

Sections of the Act: N/A
Exemptions: N/A

23 January 2019

Documents relating to the provision of KPMG providing a business operations review for the agency during 22 May 2017 to 31 December 2017 (LEX 40946).

3 documents released in part. The documents are available upon request.

Sections of the Act: Sections 47(1)(b), 47E(d), 47F(1) and 47G(1)(a)
Exemptions: Sections 47(1)(b), 47E(d), 47F(1) and 47G(1)(a)

4 January 2019

Operational Blueprint document: Child Protection Agency Medicare card number requests for children and young people in out-of-home care 011-44120030 (LEX 41345)

1 document released in part. The document is available upon request.

Sections of the Act: Section 47E(d)
Exemptions: Section 47E(d)

7 December 2018

Operational Blueprint document Calculating financial capacity for business owners 277-04060000 document (LEX 34952)

1 document released in part. The document is available upon request.

Sections of the Act: Sections 37(2)(b) and 47E(d)
Exemptions: Sections 37(2)(b) and 47E(d)

7 December 2018

Public Interest Certificate issued by Services Australia to BreastScreen Victoria Inc, dated 03/02/2016 (LEX 40829)

1 document released in full. The document is available upon request.

Sections of the Act: Section 22
Exemptions: N/A

26 November 2018

Operational blueprint document: Circumstances affecting capacity with compulsory requirement 001-10050000 document (LEX 39013)

1 document released in full and 3 documents released in part. The documents are available upon request.

Sections of the Act: Section 47E(d)
Exemptions: Section 47E(d)

15 November 2018

Documents formerly available on the AusTender website under RFT 1000401959 Request for Tender for the Procurement of a Systems lntegrator Panel (LEX 39604)

37 documents released. The documents are available upon request.

Sections of the Act: N/A
Exemptions: N/A

9 November 2018

Documents outlining the change history related to mylT Article 725 (‘Valid reasons to call the Shared Services ICT Service Desk Urgent Escalation Channel’) between 13 November 2015 and 30 July 2018.
Documents outlining the change history of mylT Article 1158 (‘Cyber Security Incident Reporting’) for the Period May 2017 to July 2017.
Documents outlining the change history related to the web page ‘Genesys Workforce Management Solution’ from the period prior to November 2016 until November 2017. (LEX 39753)

3 documents released with out of scope information removed. The documents are available upon request.

Sections of the Act: Sections 22, 47E(c) and 47E(d)
Exemptions: Sections 47E(c) and 47E(d)

4 July 2018

Contracts, in force during the period 1 December 2016 to 17 January 2017 (inclusive), between the Commonwealth of Australia represented by Services Australia and Dun and Bradstreet (Australia) Pty Ltd for the provision of a Mercantile Agent Service for Debt Recovery (LEX 30798)

1 document released in part. The documents are available upon request.

Sections of the Act: Sections 22, 27(1)(b), 47E(d) and 47F(1)
Exemptions: Sections 27(1)(b), 47E(d) and 47F(1)

28 June 2018

Any documents which show the number and percentage of children with an approved medical exemption for one or more vaccines, recorded by the Australian Childhood Immunisation Register (ACIR) and/or the Australian Immunisation Register (AIR), for the purpose of Commonwealth legislation, for each of the years 2011 to 2017 inclusive. Yearly statisics will suffice (LEX 36430)

16 documents released with out of scope information removed. The documents are available upon request.

Sections of the Act: Section 22
Exemptions: N/A

7 June 2018

The Services Australia website ‘Reciprocal Health Care Agreement 405 and 410 visa holders from the United Kingdom’ in the form prior to being updated on 1 March 2018.

The Services Australia website ‘United Kingdom Reciprocal Health Care Agreement for 405 and 410 retirement visa holders’ in the form prior to being updated on 13 December 2017 (LEX 36572)

2 documents released in full. The documents are available upon request.

Sections of the Act: N/A
Exemptions: N/A

16 April 2018

Ministerial briefs since 1 October 2017 on the Modernising Health and Aged Care Payments Services Program (LEX 34599).

2 documents released in full and 4 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22, 34(3) and 47F(1).
Exemptions: Sections 34(3) and 47F(1)

13 March 2018

Operational blueprint documents (LEX 34342)

  • 003-09000000 Early Release of Superannuation Benefits
  • 003-09010000 Apply for early release of superannuation benefits under compassionate grounds
  • 003-09010030 Early release of superannuation benefits under medical treatment and medical transport grounds
  • 003-09010040 Early release of superannuation benefits under the mortgage assistance ground
  • 003-09010050 Early release of superannuation benefits under the modification of home/vehicle ground
  • 003-09010060 Early release of superannuation benefits under the palliative care ground for customers
  • 003-09010070 Early release of superannuation benefits under palliative care, death, funeral or burial grounds for dependants
  • 003-09010110 Request for priority assessment of early release of superannuation benefits under compassionate grounds
  • 003-09010120 Telephone protocols for early release of superannuation benefits under compassionate grounds
  • 003-09010150 Reviews of decision for early release of superannuation benefits under compassionate grounds
  • 003-09010160 Assessing and recording an early release of superannuation benefits application under compassionate grounds
  • 003-09010170 Determining dependency for early release of superannuation benefits under compassionate grounds
  • 003-09010180 Early release of superannuation benefits under the consistent with ground.

3 documents released in full and 10 documents released in part. The documents are available upon request.

Sections of the Act: Section 47E(d)
Exemptions: Section 47E(d)

2 March 2018

Services Australia Incoming Brief for Minister Keenan (LEX34602)

1 document was released in part. The document is available upon request.

Sections of the Act: Sections 47C, 47E(d), 47E(c) and 47F(1)
Exemptions: Sections 47C, 47E(d), 47E(c) and 47F(1)

23 February 2018

Data specifying the total number of Disability Support Pension (DSP) suspensions due to the recipient being ‘in gaol’, and the total number DSP cancellations because the recipient was ‘in gaol’, for each of the last three full financial years (2014-15, 2015-16 and 2016-17)

1 document released in full. The document is available upon request.

Sections of the Act: N/A
Exemptions: N/A

19 January 2018

National Indigenous Coalition meeting minutes and agenda items. (LEX 31843)

3 documents released in full and 5 documents released in part. The documents are available upon request.

Sections of the Act: Sections 47C, 47F and 47E(d)
Exemptions: Sections 47C, 47F and 47E(d)

18 January 2018

Statistics relating to the Online Compliance Intervention. (LEX 29651)

1 document released in full. The document is available upon request.

Sections of the Act: Sections 24A and 17
Exemptions: N/A

21 December 2017

Operational Blueprint 108-04080040 - Exempt lump sums (LEX 32237)

1 document released in part. The document is available upon request.

Sections of the Act: Section 47G(1)
Exemptions: Section 47G(1)

28 November 2017

Operational Blueprint 107-03040000 - Perpetual Centrelink Calendar (LEX 30212)

1 document released in full. The document is available upon request.

Sections of the Act: N/A
Exemptions: N/A

15 November 2017

Statistics relating to Farm Household Allowance recipients as at 21 July 2017 (LEX 30864)

1 document released in full. The document is available upon request.

Sections of the Act: N/A
Exemptions: N/A

8 November 2017

Internal correspondence regarding Medicare (LEX 30613)

8 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22, 37(1)(a), 37(2)(b), 47G , 47C(1) and 47E(d)
Exemptions: Sections 37(1)(a) , 37(2)(b), 47G, 47C(1) and 47E(d)

17 January 2017

Incoming Government Brief as it refers to Medicare (LEX 22819)

3 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22, 37 and 47C(1)
Exemptions: Sections 37 and 47C(1)

Contact us for documents

Some documents are available upon request at:

FOI Legal Team
Services Australia
PO Box 7820
Canberra BC ACT 2610

Email the FOI legal Team.

Unable to access information in the log

If you are unable to access the information in this log, you can contact us by:

  • sending an email to the FOI legal Team
  • writing to us at:

    FOI Legal Team
    Services Australia
    PO Box 7820
    Canberra BC ACT 2610
Page last updated: 29 February 2024.
QC 25566