Customer service changes

Sometimes there may be changes to our service delivery. This can be because of a natural disaster, public holiday or system maintenance.

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Face to face

Temporary service centre closures

Queensland

One service centre is temporarily closed in Queensland due to Cyclone Jasper.

  • Mossman, 23 Front Street, Mossman QLD 4873.

However, we have opened a temporary service centre just down the road. You can find us at:

  • Mossman, Shop 2, 63 Front Street, Mossman QLD 4873.

ANZAC Day public holiday closure

Our service centres and most call centres close for national public holidays.

This means you’ll need to do your business with us online or by phone self-service.

Read more about public holiday reporting and payment dates.

Digital

PRODA

Scheduled Outage

Child Care Subsidy Provider Portal and the Child Care Management System will be unavailable from 12:00am to 8:00am AEST Sunday 14 April 2024 due to scheduled maintenance. We apologise for any inconvenience.

Express Plus Centrelink mobile app

Scheduled Outage

Express Plus Centrelink mobile app will be unavailable from 12:00am to 8:00am AEST Sunday 14 April 2024 due to scheduled maintenance. We apologise for any inconvenience.

Centrelink online account

Scheduled Outage

Centrelink online account will be unavailable from 12:00am to 8:00am AEST Sunday 14 April 2024 due to scheduled maintenance. We apologise for any inconvenience.

Page last updated: 23 September 2022.
QC 26276