Business and employer contact information

Businesses and employers can contact us online, in writing, by phone or email.

If you're a customer, corporate stakeholder, or health professional you should contact us using the specific contact options for you.

Your business information online

Many businesses and organisations help the Australian Government deliver payments and services to Australians using online services.

Before you contact us, check if you can manage your business information online.

Business service changes

You can check for service interruptions that may affect your business via business service changes.

National Business Gateway

The National Business Gateway is a national contact centre that works directly with the Australian business community. This helps deliver integrated services for Australian businesses.

They can help you:

  • use Centrelink Business Online Services, issue log on IDs and reset passwords
  • complete forms, including questionnaires, work details reports, employment separation certificates and employer contact certificates
  • arrange an extension if you need more time to give us details we’ve asked for
  • find strategies and options to help you meet your reporting requirements
  • retrench staff
  • refer you to services from other government departments and agencies.

You can contact us as follows:

Service Contact
ABSTUDY travel and ABSTUDY Away from Base Assistance
  • Phone 131 158
  • Fax us on 132 115

To request ABSTUDY to pre-book travel: For Away from Base Submissions, reimbursements and all general enquiries:

ABSTUDY for education and training providers and for ABSTUDY Lawful Custody Allowance
Business feedback and complaints
  • Phone 1800 132 468
BasicsCard for businesses and Income Management organisations
Business Online Services User Details form

Confirmation Services for business

Services include:

Centrepay for businesses
Income Management organisations and BasicsCard for businesses

Third Party Contact Centre and Online Support for:

Transport and freight services

Services include the:

Business contact details for other services

We provide specific contact information for selected services. Please read the relevant service page before you contact us. Then call the following service relevant to your enquiry.

Service Contact
Child Support Business Online Services
  • Phone 131 272
Child Support information for employers Child Support employer service team
  • Phone 131 272
  • Fax us on 1300 309 949
  • Write to us:
    Child Support Employer Services
    PO Box 9815
    Melbourne VIC 3001
Child Support information for Legal Professionals

Child Support Lawyer's line:

  • Phone 1800 004 351 for Australian cases
  • Phone 1800 180 272 for international cases
Income stream reviews for providers
Medicare Compensation Recovery information for insurers
Paid Parental Leave Scheme for employers

For help registering your business online or getting support as an employer participating in the Paid Parental Leave Scheme:

  • Phone 131 158
  • Fax us on 03 6214 2444
  • Write to us:
    PPL Employer Processing
    Team PO Box 2400
    Hobart TAS 7001
Provider Digital Access (PRODA)

Page last updated: 6 October 2021