We have information in different languages about North Queensland Rainfall and Flooding, December 2025 to February 2026
Disaster assistance payments audio
Natural disaster payments audio
Disaster Recovery Allowance
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For Centrelink payments and services, you can call our multilingual phone service.
Call the Centrelink Indigenous Call Centre to speak to us about Centrelink payments and services for free.
This declared disaster started on 24 December 2025 and continued until 13 February 2026. This is different to the dates for claiming.
We had ongoing short term allowances to help you. The claiming period for these payments closed on 19 September 2026. Late claims can only be accepted in exceptional circumstances. To submit a claim, you need to call the Emergency information line.
Find out what other payments and services you may be eligible for.
A disaster can have a physical and emotional impact on you and your family. If you’re going through a difficult time, our social workers can provide short term counselling, information and referrals to support services. Learn more about social work services.
You may be able to get or replace a concession card or have a pause from mutual obligation requirements. Find out more about additional help if you’ve been affected by a natural disaster.
There are natural disaster scams pretending to be Services Australia and myGov. Find out how to avoid scams and fraud.
You can find the latest information about Australian Government assistance for this disaster by subscribing to our latest news or connecting with us on social media.