Australian Immunisation Register (AIR) updates
The AIR due and overdue rules for Pneumococcal have been updated to support changes to the National Immunisation Program (NIP).
A message from the CEO - August 2025
We’re engaging with customers and stakeholders to improve how we deliver our services.
We may need to balance your FTB again if your tax return changes
If your or your partner's tax return has been amended, we may need to balance your Family Tax Benefit (FTB) again. You don’t need to call us.
Offering more convenient ways to get in touch
We’ve introduced more convenient ways for customers to contact us through call-backs, appointment bookings and video chat.
Providing simpler support with aged care options
We’ve made it simpler for older Australians to find out about their aged care options with access to Aged Care Specialist Officers.
Legal Advocates Channel improving outcomes for customers
The Legal Advocates Channel helps us resolve complex customer cases with community legal advocates quicker and more efficiently.
We’re upgrading our credit and debit card payment system
This upgrade will strengthen the agency's security protocols and help protect against unauthorised card transactions.
Is this a scam?
It’s Scams Awareness Week. Stop. Check. Protect. These 3 simple steps can help protect against scams.
Support for Queensland Ex-Tropical Cyclone Alfred, March 2025 is closing soon
Claim Australian Government Disaster Recovery Payment and Disaster Recovery Allowance before 18 September 2025, if you were affected by this event.
Deeming rates are increasing
From 20 September 2025 the deeming rates will be 0.75% and 2.75%.