Support services for separated parents
We provide separated parents support and information to help with their family situation.
Separation is a time of many changes and it’s important to seek support if you need it.
What you should consider
Some things you may need to do when separating include:
- keeping safe - if you’re in immediate danger, call 000
- checking which payments and services you can apply for, like Child Support
- arranging for care of the kids – you can set up a parenting plan
- considering how the separation affects your finances - budgets, mortgages, loans, bank accounts, credit cards, superannuation, and taxation
- considering legal matters - remaking wills, property settlement and court orders
- telling us about your change of circumstances if you get a payment from us.
You may also need to update details for your:
- Medicare card
- driver’s licence
- postal address to have your mail re-directed
- utility companies, financial institutions, insurance companies, schools, the ATO and other organisations.
How we can help you
- give you information and advice
- refer you to private, confidential counselling
- assess, collect and transfer Child Support payments
- refer you to support services, like Family Relationship Advice Line, MensLine Australia, 1800RESPECT and Financial Counselling Australia.
We have tools for you, including:
- Payment and Service Finder to find, estimate and compare payments and services you may get
- our budgeting tool.
We also have information to help you manage your money.
If you pay or receive child support
The Child Support Guide on the Department of Social Services website explains how child support works.
- get letters and statements
- let us know if your care levels change
- update your personal details
- check your payment details
- send us documents.
You can also call us on Child Support Information Service recorded phone service to get information about your child support.
You can read information in your language about child support. This includes information about paying and receiving child support if you or the other parent is overseas.
To find out more, call us on the Child Support general enquiries line.
Who else can help you
There are many organisations that can help you with counselling, support and legal advice when separating. Use our Payment and Service Finder to find them in your local area.
Family Relationships Online gives you information about family relationship issues and separation. They can also refer you to local services for more help.
International support options
If you live overseas, the following services may be able to provide support.
|Country||Website||How they can help|
|New Zealand||Ministry of Social Development’s Family Services Directory.||A list of service providers that can help New Zealand families.|
UK government’s GOV.UK
UK Department for Work and Pensions Sorting Out Separation website.
Information and online services for the public all in one place.
Help and support for separated families.
|United States of America||
US government's official web portal.
US Department of Health and Human Services’ How Do Our Partners Help webpage.
Makes it easy for the public to get US government information and services online.
Provides information about services for separated parents.
|Canada||Department of Justice has a directory.||Customers can browse services by province or territory or by type of service.|
Page last updated: 14 August 2020
This information was printed 14 January 2021 from https://www.servicesaustralia.gov.au/individuals/subjects/support-services-separated-parents. It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.servicesaustralia.gov.au/individuals/site-notices when using this material.