Medicare online account help - Manage more than one Medicare card number

Instructions on how to manage more than one Medicare card number using your online account, or the Express Plus Medicare mobile app.

The screenshots in this guide are from a computer. The screen layout will look different if you’re using a mobile device.

Step 1: sign in

Sign in to myGov and select Medicare.

If you’re using the app, open it and enter your myGov PIN.

If you have more than one Medicare card number, you need to let us know which card number you want to use.

You need to enter details from the card you want to use:

  • Medicare card number
  • IRN, the number next to your name on the Medicare card.

Select Continue.

We’ll ask you if you want to use this card number, the next time you use your Medicare online account.

Select Yes.

Step 2: use your other Medicare cards

You can change the card you use to access your Medicare online account at any time.

On your homepage, select My card, then Use my other card.

Enter the card details you want to use:

  • Medicare card number
  • IRN, the number next to your name on the Medicare card.

Select Next.

You can let us know if you want to use this card number, the next time you use your Medicare online account.

Select Yes.

Step 3: sign out

From your homepage, you can complete other transactions or select Return to myGov to go back to your myGov account.

For your privacy and security, sign out when you’ve finished using your myGov account.

We have other guides to help you. Read about help for myGov, online accounts and mobile apps.

Page last updated: 16 October 2023.
QC 62612