Medicare online account help - Confirm your Medicare Safety Net family

Learn how to confirm your Medicare Safety Net family using your Medicare online account, or the Express Plus Medicare mobile app.

 

The screenshots in this guide are from a computer. The screen layout will look different if you’re using a mobile device.

When your Medicare Safety Net family is close to reaching the relevant Safety Net threshold, we’ll ask you to confirm who’s in your family.

You’ll need to do this so we can pay you higher Medicare benefits for certain services, when your family reaches the threshold.

If you’re the family’s nominated contact, you can view and confirm your family online.

If you need to change who’s in your Medicare Safety Net family, you’ll need to call the Medicare program line.

Step 1: sign in

Sign in to myGov and select Medicare.

If you’re using a computer, sign in to myGov and select Medicare.

If you’re using the app, open it and enter your myGov pin.

Select Safety Net balance from the Services menu.

Select the year you want to confirm from the Medicare Safety Net period for drop down menu.

Select Confirm your family.

Select Begin.

Step 2: check your family details

You’ll see who’s in your Medicare Safety Net family.

For Medicare Safety Net purposes, a family is any of these:

  • a married couple, not separated, with or without dependants
  • a couple in a de facto relationship, with or without dependants
  • a single person with dependants.

A dependant is someone the family supports financially and either a:

  • child under 16 years
  • full time student between 16 and 25 years.

Review who’s in your family, then select either:

  • Yes if you need to change your family details
  • No if your family details are correct.

Then select Next.

In this example, the family details are correct.

Step 3: review and submit

Review what you told us about your Medicare Safety Net family details.

To change what you told us, select Edit.

When your details are correct, read the declaration.

Then select either:

  • Submit to accept the declaration and finish your confirmation
  • Cancel to stop your confirmation.

If you cancel, you’ll still need to confirm who’s in your family. If you don’t, you might miss out on getting higher benefits when your family reaches the threshold.

When you’ve confirmed your Medicare Safety Net family, you can select either:

  • View Safety Net balance to view your Safety Net details
  • Home to return to your homepage.

Step 4: sign out

From your homepage, you can complete other transactions or select the myGov icon to return to myGov.

For your privacy and security, sign out when you’ve finished.

View other online account and Express Plus mobile app guides and video demonstrations about using your online account.

Page last updated: 10 December 2021