Medicare online account help - Get your own Medicare card and number

Instructions on how to get your own Medicare card and number using your Medicare online account, or the Express Plus Medicare mobile app.

The screenshots in this guide are from a computer. The screen layout will look different if you’re using a mobile device.

You can get your own card online if you meet all of these requirements:

  • you’re living in Australia and you’re an Australian citizen, a New Zealand citizen or you have a permanent resident visa
  • you’re 15 or older
  • you’re only on one Medicare card
  • your current Medicare card has other people on it
  • you want your own Medicare card with just your name on it.

If you’re on more than one card and meet the other requirements, you can Leave a Medicare card and then complete this process online.

If this isn’t your situation, you can complete an application to copy or transfer from one Medicare card to another form.

If your circumstances have changed, you may need to update your Medicare Safety Net details. This process won’t change who is in your Medicare Safety Net family.

Step 1: sign in

Sign in to myGov and select Medicare.

If you’re using the app, open it and enter your myGov PIN.

On your homepage, select My card.

You’ll see your current Medicare card.

Select Get a new card and number.

We’ll display information about how we can help people with family and domestic violence concerns.

Select Close to continue.

Step 2: get a new card and number

Tell us who your new Medicare card is for.

Select Myself, then Next.

If the new card is for you and others, you can read our online guide about getting a new Medicare card with other people.

Tell us what you want to do with your current Medicare card.

If you choose to leave your current card and you’re the contact person, we’ll assign a new contact person for the card.

Select either:

  • Leave the card
  • Stay on the card, and be on 2 cards.

Then select Next.

In this example, we’ve chosen to leave the current Medicare card.

Step 3: confirm or update your address

We’ll send your new card to your postal address.

To update your postal address, select Edit.

When your postal address is correct, select Next.

Step 4: confirm or update your bank details

We’ll pay your Medicare benefits into your bank account.

To update your bank details, select Edit.

When your bank details are correct, select Next.

Step 5: review and submit

Review your details.

To make changes, select Edit.

When your details are correct, read the declaration.

Then select either:

  • Submit to accept the declaration and finish your request
  • Cancel to stop your request.

If you cancel, we’ll stop your request for a new Medicare card and number.

We’ll only save your bank details if you updated them.

You’ll see your new Medicare card and number. Keep a copy of this number for future reference.

You can use your digital Medicare card in the Express Plus Medicare mobile app straight away.

We’ll send your new Medicare card in 3 to 4 weeks.

Select either:

  • Check my details
  • Home to return your home page.

Step 6: sign out

From your homepage, you can complete other transactions or select Return to myGov to go back to your myGov account.

For your privacy and security, sign out when you’ve finished using your myGov account.

We have other guides to help you. Read about help for myGov, online accounts and mobile apps.

Page last updated: 15 February 2023.
QC 55420