in this guide
You can get a new card online if you meet all the following requirements:
- you’re living in Australia and you’re an Australian citizen, a New Zealand citizen or you have a permanent resident visa
- you’re 15 or older
- you’re only on one Medicare card
- someone else doesn’t act on your behalf for Medicare purposes
- you’re not in the care of a state or territory child protection authority
- your current Medicare card has other people on it.
Once you’ve transferred to your new Medicare card, you can add people to it. You’ll need to invite them by using your Medicare online account. Read more about how to add someone to your Medicare card or accept an invite to be added to someone’s Medicare card.
If you’re on more than one card and meet the other requirements, you can Leave a Medicare card and then complete this process online.
You can add your children to your new card if they meet all the following requirements:
- they’re listed on your current Medicare card
- they’re under 15
- they’re only on one Medicare card.
You can add someone 15 or older to your new card online. You’ll need to ask for a new card first, then invite them to be added to the card.
If you can’t get a new card with others online, complete an application to copy or transfer from one Medicare card to another form.
If your circumstances have changed, you may need to update your Medicare Safety Net details. This process won’t change who is in your Medicare Safety Net family. Read more about Medicare Safety Nets.
The screenshots and instructions in this guide are for using Medicare online account on a computer or mobile web browser. The screen layout will look different if you’re using the myGov app.
Step 1: sign in
Sign in to myGov or the myGov app and select Medicare.
From your homepage, select My card.
Select Get a new card and number.
Read the Family and domestic violence information, then select Close to continue.
Step 2: get a new Medicare card
Tell us who the new card is for.
Select Myself and others, then Next.
If the new card is for yourself, read our online guide about getting your own card.
Tell us what you want to do with your current Medicare card.
If you choose to leave your current card and you’re the contact person, we’ll assign a new contact person for the card.
Select either:
- Leave the card
- Stay on the card, and be on 2 cards.
Then select Next.
In this example, we’ll select Leave the card.
Step 3: add other people
Tell us if you want to add children under 15 to your new card.
Select either:
- Yes
- No.
Then select Next.
In this example, we’ll select Yes to add children under 15 to the new card.
We’ll show the names of all your children under 15 on your current card. Select the children you want to add to your new card, then Next.
Tell us if you want your children to stay on their current card.
Select either:
- Yes, to keep them on their current card and add them to my new card
- No, they must be removed.
Then select Next.
In this example, we’ll select Yes, keep them on their current card and add them to my new card.
If you select No, you’ll need to complete the application to copy or transfer from one Medicare card to another form.
We’ll ask you to declare that you are a parent or guardian and have parental responsibility for the children listed.
Select either:
- Accept declaration
- Cancel.
In this example, we’ll accept the declaration.
Tell us if you want to add someone 15 or older to your new card.
Select either:
- Yes
- No.
Then select Next.
In this example, we’ll select Yes to add someone 15 or older to the new card.
You’ll need to submit your request for a new card before you can add someone 15 or older.
Follow Next steps at the end of this process and select Add someone to my card.
Select Next to continue.
Step 4: confirm or update your address
We’ll send your new card to your postal address.
To update your postal address, select Edit.
When your postal address is correct, select Next.
Step 5: confirm or update your bank details
We’ll pay your Medicare benefits into your bank account.
The banking details you’ve already told us about will show. To protect your personal information, we’ll only show the last 4 digits of your account number. If you don’t recognise these details, contact us.
To update your bank details, select Edit.
When your bank details are correct, select Next.
Step 6: review and submit
We’ll give you a summary of the details you’ve given us.
Read the details on this page and make sure they’re correct. If you need to make changes, select Edit.
If all the information is correct, read the declaration. If you understand and agree with the declaration, select Submit.
If you select Cancel, we’ll stop your request for a new Medicare card and number.
We’ll only save your bank details if you updated them.
We’ll show your new Medicare card and number. Keep a copy of this number for future reference.
You can access your digital Medicare card in myGov or the myGov app straight away.
We’ll send your new Medicare card in 3 to 4 weeks.
Read about using your new card on the Success page.
Next steps
Select either:
- Add someone to my card
- Home to go back to your homepage.
If you want to add someone 15 or older to your card, read our online guide, Add someone to my Medicare card.
Step 7: sign out
From your homepage, you can complete other transactions or select Return to myGov to go back to your myGov account.
For your privacy and security, sign out when you’ve finished using your myGov account.
View other online account guides and video demonstrations about using your online account.