in this guide
The screenshots in this guide are from a computer. The screen layout will look different if you’re using a mobile device.
You can get a new card online if you meet all of these requirements:
- you’re living in Australia and you’re an Australian citizen, a New Zealand citizen or you have a permanent resident visa
- you’re 15 or older
- you’re only on one Medicare card
- someone else doesn’t act on your behalf for Medicare purposes
- you’re not in the care of a state or territory child protection authority
- your current Medicare card has other people on it.
If you’re on more than one card and meet the other requirements, you can Leave a Medicare card and then complete this process online.
You can add your children to your new card if they meet all of these requirements:
- they’re listed on your current Medicare card
- they’re under 15
- they’re only on one Medicare card.
You can add someone 15 or older to your new card online. You’ll need to ask for a new card first, then invite them to be added to the card.
If you can’t get a new card with others online, complete an application to copy or transfer from one Medicare card to another form.
If your circumstances have changed, you may need to update your Medicare Safety Net details. This process won’t change who is in your Medicare Safety Net family.
Step 1: sign in
Sign in to myGov and select Medicare.
If you’re using the Express Plus Medicare mobile app, open it and enter your myGov PIN.
On your homepage, select My card.
We’ll display your current Medicare card.
Select Get a new card and number.
We’ll display information about how we can help people with family and domestic violence concerns.
Select Close to continue.
Step 2: get a new Medicare card
Select Myself and others, then Next.
If the new card is just for yourself, you can read our online guide about getting your own card.
Tell us what you want to do with your current Medicare card.
If you choose to leave your current card and you’re the contact person, we’ll assign a new contact person for the card.
Select either:
- Leave the card
- Stay on the card, and be on 2 cards.
Then select Next.
In this example, we’ve chosen to leave the card.
Step 3: add other people
Tell us if you want to add children under 15 to your new card.
Select either:
- Yes
- No.
Then select Next.
In this example we have chosen Yes to add children under 15 to the new card.
The names of all your children under 15 on your current card will display. Select the children you want to add to your new card.
Then select Next.
Tell us if you want your children to stay on their current card.
Select either:
- Yes
- No.
Then select Next.
In this example we have chosen Yes, keep them on their current card and add them to my new card. If you select No you’ll need to complete the application to copy or transfer from one Medicare card to another form.
We’ll ask you to declare that you are a parent or guardian and have parental responsibility for the children listed.
Select either:
- Accept declaration
- Cancel.
In this example we have accepted the declaration.
Tell us if you want to add someone 15 or older to your new card.
Select either:
- Yes
- No.
Then select Next.
In this example we have chosen Yes to add someone 15 or older to the new card.
You’ll need to submit your request for a new card first. Then you can invite someone 15 or older to your new card.
You’ll need to follow Next steps at the end of this process and select Add someone to my card.
Select Next to continue.
Step 4: confirm or update your address
We’ll send your new card to your postal address.
To update your postal address, select Edit.
When your postal address is correct, select Next.
Step 5: confirm or update your bank details
We’ll pay your Medicare benefits into your bank account.
To update your bank details, select Edit.
When your bank details are correct, select Next.
Step 6: review and submit
Review your details.
To make changes, select Edit.
When your new card details are correct, read the declaration.
Then select either:
- Submit to accept the declaration and finish your request
- Cancel to stop your request.
In this example we have chosen Submit.
If you Cancel, we’ll stop your request for a new Medicare card and number.
We’ll only save your bank details if you updated them.
You can use your digital Medicare card in the Express Plus Medicare mobile app straight away.
We’ll send your new Medicare card in 3 to 4 weeks.
Read about using your new card on the Success page.
Next steps
Select either:
- Add someone to my card
- Home to return to your homepage.
If you want to add someone 15 or older to your card follow the online guide, Add someone to my Medicare card.
Step 7: sign out
From your homepage, you can complete other transactions or select Return to myGov to go back to your myGov account.
For your privacy and security, sign out when you’ve finished using your myGov account.
We have other guides to help you. Read about help for myGov, online accounts and mobile apps.