We work with community organisations to promote our payments and services. We also act on issues raised by them.
We do this to link multicultural people with the services they need.
We have a wide range of translated information about our payments and services. These are in written, audio and video format.
We offer free language support services in 230 languages.
In a service centre
We can arrange an interpreter at any service centre. Some service centres have interpreters available on site where demand is high. Some service centres also have bilingual staff who can help with enquiries.
On the phone
For Centrelink payments and services people can call our multilingual phone service.
For Medicare and Child Support, people can call the Translating and Interpreting Service (TIS National).
There's extra help available when calling us if you need it.
We can translate documents needed to access our payments and services. Our service officers will arrange this for free.
Page last updated: 8 September 2020
This information was printed 26 February 2021 from https://www.servicesaustralia.gov.au/organisations/community/multicultural-organisations. It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.servicesaustralia.gov.au/individuals/site-notices when using this material.