Most useful information

Payments while outside Australia

To get your payment or concession card while outside Australia, you must continue to meet the qualification rules at all times.

1. Caring for someone
2. Most useful information

Carer Payment and/or Carer Allowance Medical Report for a person 16 years or over form (SA332A)

Use this form as part of the assessment of eligibility for Carer Payment, Carer Allowance or Special Disability Trust beneficiary status.

1. Financial Information Service
2. What it is

Financial Information Service Officers

Our Financial Information Service Officers can help you plan for your future financial needs.

1. Special Benefit
2. How to claim

Supporting documents for Special Benefit

When you claim Special Benefit, we’ll ask you for some documents to support your claim.

1. Ageing
2. Getting aged care services

Managing your aged care services

Find out different ways to keep your details up to date and plan ahead for any changes in your circumstances.

1. Pension Bonus Scheme
2. How much you can get

Things that affect your payment

There are a number of things that can affect your payment.

1. What changes you need to know or tell us about
2. Customer service changes

Public holiday reporting and payment dates

Your reporting and payment dates may change when we close for national public holidays. We may pay you early.

1. Living arrangements
2. Relationship changes

Breaking up with your partner

If you break up with your partner, you need to tell us so we can keep paying you the right amount.

1. Aged care calculation of your cost of care
2. How to manage your aged care costs

Update your details if you get help with aged care cost of care

If there are any changes to you or your partner’s details, you need to let us know within 28 days.

1. Financial Information Service
2. What FIS information you can watch online

FIS job seeker information online

We have information online to help you understand job situations you may face.