As more Australians access our services, it can take longer than usual to process claims.
Processing times can also vary during times of high demand like tax time or emergency events.
If we need any more information about your claim, we’ll contact you. You can help us by providing accurate information and supporting documents when we request them.
Accessing other help
The impact of changing circumstances can put a strain on you and your family. Read about options you have with mental health care and Medicare.
Our Financial Information Service is a free service where you can learn about financial matters.
You may be eligible for other options if you’re in severe financial hardship, such as accessing your superannuation early. Contact your super fund to find out your options.
You can find local community support, including counselling and help with housing and everyday needs, using the AskIzzy website.
On the MoneySmart website, there’s urgent help with money if you’re in crisis.
We can provide information, support or referrals if you’re experiencing family and domestic violence.
You can check for other support services in your state or territory through our Payment and Service Finder.
Checking where your claim is up to
You can check where your claim is up to using either:
If we need more information, or you need to do something, we’ll let you know through any of the following ways:
- a text message to your mobile phone
- an email to the address you provided in your claim
- a phone call, from a private number.