While you wait for a Centrelink claim outcome

There’s support while you wait to find out about your Centrelink claim outcome.

Some claims can be complex, and it can take us time to assess your situation.

If we need any more information about your claim, we’ll contact you. This is so we can fully understand your situation.

Accessing other Centrelink payments

Find out more about other support you can get from us, depending on your circumstances, if you’re:

If you’re unsure which payment to claim, you can use our guide to getting a Centrelink payment.

Accessing other help

The impact of changing circumstances can put a strain on you and your family. Read about options you have with mental health care and Medicare.

We also provide help for you to manage your bills and money when recently unemployed.

If you’re going through a difficult time, our social workers can help you. Read more about the services you can access in crisis and special help. You can also find local community support using the AskIzzy website.

Checking where your claim is up to

You can check where your claim is up to using either:

To get the latest updates on our services, you can sign up to our news.

If you need someone to act on your behalf, find out more about getting someone to deal with us on your behalf.

Page last updated: 23 November 2023.
QC 65484