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Some claims can be complex, and it can take us time to assess your situation.
If we need any more information about your claim, we’ll contact you. This is so we can fully understand your situation.
Accessing other Centrelink payments
Find out more about other support you can get from us, depending on your circumstances, if you’re:
- living with disability
- a parent, get additional payments and support for a child born or adopted from 1 July 2023
- a non-parent carer
- recently unemployed or want to get support while you retrain.
If you’re unsure which payment to claim, you can use our guide to getting a Centrelink payment.
Accessing other help
The impact of changing circumstances can put a strain on you and your family. Read about options you have with mental health care and Medicare.
We also provide help for you to manage your bills and money when recently unemployed.
If you’re going through a difficult time, our social workers can help you. Read more about the services you can access in crisis and special help. You can also find local community support using the AskIzzy website.
Checking where your claim is up to
You can check where your claim is up to using either:
To get the latest updates on our services, you can sign up to our news.
If you need someone to act on your behalf, find out more about getting someone to deal with us on your behalf.