How to claim
Complete the following steps to claim Crisis Payment. Check if you can get it first by calling your main payment line, within 7 days of your crisis.
Steps to claim Crisis Payment
1. Get ready to claim
You can claim Crisis Payment if you’re experiencing difficult or extreme circumstances. You must call us within 7 days of your crisis to see if you’re eligible. If you’re experiencing family and domestic violence you may not need to complete a form. Call us on your main payment line or go to a service centre within 7 days of your crisis.
When claiming Crisis Payment – National Health Emergency (COVID-19), contact us within 14 days of entering quarantine or self-isolation.
2. Get your documents ready to claim
- Claim for Crisis Payment - extreme circumstances and domestic violence form
- Claim for Crisis Payment - humanitarian entrants form
- Claim for Crisis Payment - prison release and anticipated payment form - complete if you don’t have a Prison Liaison Officer
- Claim for Crisis Payment – National Health Emergency (COVID-19) form - you can also claim this payment online.
If you don’t have access to a printer
To ask for a printed form either:
3. Make your claim
You need to give us both:
- your claim form
- any other documents we’ve asked for.
We may ask you to give us more documents to support your claim. If you can’t give them to us straight away, you can still submit the claim.
You then have 14 days to give us the documents.
Claiming Crisis Payment – National Health Emergency (COVID-19)
You don’t need any supporting documents to get this payment unless you’re asked to confirm your identity.
4. Wait for the results
We’ll let you know the result of your claim. We'll send a letter to either your:
If you don't get electronic letters, we'll send you a letter in the mail.
If we need more details we’ll ask you for them.
We’ll tell you all of the following:
- if we accept your claim
- when we will pay you
- how much you'll get.
You have the right to appeal our decision. Read about reviews and appeals.
Page last updated: 11 May 2020
This information was printed 30 May 2020 from https://www.servicesaustralia.gov.au/individuals/services/centrelink/crisis-payment/how-claim. It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.servicesaustralia.gov.au/individuals/site-notices when using this material.