Additional help

There’s a range of ongoing support if you’re affected by a natural disaster.

Financial help

If you’re being affected by an active natural disaster, we have specific payments to help.

There is other financial help available from us and other agencies.

Living arrangements

If you’re experiencing homelessness and need help finding temporary living arrangements, there is help available. This includes financial help, help finding housing and mental health support.

Family and domestic violence

If you’re experiencing family and domestic violence, there’s help available. You can get help from us to access our payments and connect you to other support services.

Mental health help

Experiencing a natural disaster can be stressful and affect your mental health.

The ABC website has a series you can listen to about recovering after a disaster.

The Lifeline website has resources for recovering after a natural disaster.

The headspace website has information about coping with the stress of a natural disaster, including tips for the short and long term.

To talk to someone, you can call any of the following hotlines:

  • Lifeline on 13 11 14
  • Beyond Blue on 1300 224 636
  • Kids Helpline on 1800 55 1800.

Read about mental health care and Medicare because we can help you with some mental health treatments. You can also talk to one of our social workers.

Better Access Bushfire Recovery Initiative

If you were impacted by the 2019–20 bushfires, you can get Medicare benefits for up to 10 mental health treatment services. Read more about the Better Access initiative on the Department of Health website.

Help to recover

Australian Government and state-based agencies can provide relief and recovery services and support. Find out more through the online tool Recovery Connect.

The Disaster Assist website can help you find information on declared natural disasters. If you’re in an area affected by a disaster, you can search to find out what help is available for your Local Government Area.

The Moneysmart website has information about recovering financially after a natural disaster.

Talk to your bank about your mortgage repayments and fees. They might be able to help if you’ve experienced a natural disaster.

Access to medicines

If you can’t see a doctor to get a prescription, you can discuss your options with a pharmacist.

Just make sure to bring anything that documents what medicines you take, for example a medicine pack.

If you don’t have your concession cards available, your pharmacist can call us for assistance.

Read about access to medicines during bushfires on the Department of Health website.

Concession cards

You may be eligible for concession cards to help you pay for some services. We’ll let you know which cards you’re eligible for when you apply for a payment.

Read about how to replace a card if it’s lost or damaged.

Other services

Our social workers provide short-term counselling and support, and can refer you to other services.

Our Community Engagement Officers and our Multicultural Service Officers help you access payments and services if you find it hard to access them.

Page last updated: 14 December 2021