Additional help

Find where you can access our services. There’s ongoing support if you’re affected by a natural disaster.

Find us

We have special arrangements in place to help disaster affected communities.

Sometimes we may set up a temporary service centre. We also attend recovery centres to help you access our payments and services. Check where you can find us in disaster affected communities.

For temporary service centre closures, check our customer service changes.

Financial help

If you’re being affected by an active natural disaster, we have specific payments to help.

There’s other financial help available from us and other agencies.

You may be eligible for our Additional Child Care Subsidy if you’re experiencing temporary financial hardship.

You can also check what other Centrelink payments you may be eligible for.

You may be eligible for concession cards to help you pay for some services. We’ll let you know which cards you’re eligible for when you apply for a payment.

Read about how to replace a card if it’s lost or damaged.

State or territory financial help

Check if you’re eligible for financial assistance from the:

The National Recovery and Resilience Agency website has links to support and services available if you’ve been affected by the floods in Queensland and New South Wales.

Living arrangements

If you’re experiencing homelessness and need help finding temporary living arrangements, there is help available. This includes financial help, help finding housing and mental health support.

Family and domestic violence

If you’re experiencing family and domestic violence, there’s help available. You can get help from us to access our payments and connect you to other support services.

Social worker support

Our social workers can help if you need to turn to someone for support.

They can help you with:

  • access to mental health support services
  • short term counselling
  • referrals to other support services
  • information.

You can speak with a social worker by calling 132 850 and asking to speak with one.

Mental health help

Experiencing a natural disaster can be stressful and affect your mental health.

The ABC website has a series you can listen to about recovering after a disaster.

The Lifeline website has resources for recovering after a natural disaster.

The headspace website has information about coping with the stress of a natural disaster, including tips for the short and long term.

To talk to someone, you can call any of the following hotlines:

  • Lifeline on 13 11 14
  • Beyond Blue on 1300 224 636
  • Kids Helpline on 1800 55 1800.

Read about mental health care and Medicare because we can help you with some mental health treatments.

Help to recover

Australian Government and state-based agencies can provide relief and recovery services and support. Find out more through the online tool Recovery Connect.

The Disaster Assist website can help you find information on declared natural disasters. If you’re in an area affected by a disaster, you can search to find out what help is available for your Local Government Area.

The Moneysmart website has information about recovering financially after a natural disaster.

Talk to your bank about your mortgage repayments and fees. They might be able to help if you’ve experienced a natural disaster.

Page last updated: 11 March 2022