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Older Australians have options to help them access and navigate My Aged Care services. Staff in all our service centres can give people general information about My Aged Care services. This includes connecting them to specialised assistance, including using My Aged Care’s online, phone and in-person services.
People can book an in-person or video chat appointment with an Aged Care Specialist Officer (ACSO). ACSOs are available in many of our service centres. If you’re a member of a community group, you may be able to have an ACSO visit to speak to your group.
We have a My Aged Care face-to-face services eKit, which you can use for promotion in your community.
In the eKit
You’ll find these resources:
- a guide on how to use the eKit
- a customer factsheet
- a poster
- an article
- talking points
- social media content.
By using the eKit, you agree to reproduce the content in the exact form provided by us. Please don’t change the designs in any way. If you use assistive technology to help someone in your community, you may not be able to access the eKit. If this happens, you can read about the My Aged Care face-to-face services or contact My Aged Care through their website.
Download the My Aged Care face-to-face services eKit
If your community members need information in their language
If people in your community need information in different languages, they can ask us for an interpreter when they call or visit us. We also have qualified interpreters in Aboriginal and Torres Strait Islander languages.
More information
Read more about My Aged Care face-to-face services.