Older Australians have options to help them access and navigate My Aged Care services. Staff in all our service centres can give people general information about My Aged Care services. This includes connecting them to specialised assistance, including using My Aged Care’s online, phone and in-person services.
People can book an in-person or video chat appointment with an Aged Care Specialist Officer (ACSO). ACSOs are available in many of our service centres. If you’re a member of a community group, you may be able to have an ACSO visit to speak to your group.
If your community members need information in their language
If people in your community need information in different languages, they can ask us for an interpreter when they call or visit us. We also have qualified interpreters in Aboriginal and Torres Strait Islander languages.
More information
Read more about My Aged Care face-to-face services.