Thinking about retirement
We can help you plan for retirement and meet financial challenges when you’re retired.
How to get more information from us
There are different ways to access information from us. You can access information through freedom of information, personal information releases and the Privacy Impact Assessment Register.
Connect with us on social media
You can connect with us through a number of official accounts. Use our social media to ask us questions and stay up to date.
Explanation or formal review of a decision form (SS351)
Use this form to ask for an explanation or formal review of a decision.
What changes you need to know or tell us about
Keep up to date on changes to our services, letting us know your circumstances have changed and your responsibilities when dealing with us.
Submit a complaint or provide feedback online
You can submit a complaint or provide feedback about our services through your online account or directly to us.
Updating parental income details
You’ll need to update your income details if you or your child get a letter from us asking for these.
Write to us
Request or send us information about our payments and services in writing. Learn how to return mail to us if it’s not for you.
How to claim a Commonwealth Seniors Health Card
You can claim a Commonwealth Seniors Health Card once you’re Age Pension age. Complete the following steps to claim.
Self service
You can manage most of your Medicare, Centrelink and Child Support information with us online or by phone self service.