How to report and manage your payment

To keep getting JobSeeker Payment you need to report your income every 2 weeks. You also need to keep meeting your mutual obligation requirements.

You may get JobKeeper payment through your employer. You need to check with them before you claim a payment with us. Read how JobKeeper payment could affect you.

To keep your payment you'll need to:

If you’re having trouble meeting your mutual obligation requirements, you need to talk to someone about it.

Job seekers with an employment services provider

If you have an employment services provider, you should speak with them first. Otherwise, you can call the Department of Education, Skills and Employment’s National Customer Service Line on 1800 805 260.

Job seekers in online employment services

If you’re in online employment services, call the Department of Education, Skills and Employment’s Digital Services Contact Centre on 1800 314 677.

Keep in mind, during coronavirus (COVID-19) we’ve made temporary changes to some of our payments. To help stay up to date, you can read more about upcoming changes for job seekers.

Reporting your income

If your claim is successful, you’ll need to report your income to get your first payment.

Every 2 weeks you need to tell us what you and your partner earned in the last 14 days.

You’ll need to report your income even if it’s $0. If you don’t report every 2 weeks your payment will stop. We’ll tell you which dates you must report on and when your income reporting will start. If you report late, your payment will be late.

You can report your income:

Read about how to report the right amount.

If you get JobKeeper Payment

If you get JobKeeper payment through your employer, you need to report it as income. You’ll need to call us on your regular payment line if any of these apply:

  • your back pay is for more than 12 weeks
  • you can’t update your employment income online
  • you’re not sure how to report your back pay.

Keep meeting your mutual obligation requirements

When you get JobSeeker Payment you need to agree to do the tasks and activities in your Job Plan. Doing these things may help you get back into work sooner.

Read about mutual obligation requirements.

Next: What other help is available

We have a range of other tools, information and services to help you manage your payment or get extra support.

Page last updated: 28 October 2020