When we pre-fill your information

There are some things you need to know about income and other details we pre-fill into reports and claims for you.

We’re working hard to improve the way we do business with you. This includes making reports and claims easier to use.

If we already have some of the information you need to tell us, we’ll pre-fill it into your reports.

This saves you entering all your details yourself.

It’s important to check the pre-filled information in your report before you submit it.

We get the information we pre-fill from the payroll reports your employer sends to the Australian Taxation Office (ATO). Your employer can help you understand pre-filled information you are unsure of.

We don’t get all the information the ATO has about you. We only get the information we need to administer the social security system.

Read our STP protocols for more information about the data we get through STP.

Pre-filling your reports and claims

We may pre-fill some, all or none of your income information, depending on how your employer does their payroll reporting.

Not all employers report in a way that lets us pre-fill your information yet. This will change over time.

If you have more than one employer, you may find we can pre-fill information from one of them but not from the other.

Eventually we’ll be able to pre-fill information for most employers.

At the moment, we can pre-fill the following types of information:

  • employer name and Australian Business Number (ABN)
  • salary and wages
  • overtime
  • allowances
  • paid leave
  • lump sum payments
  • details about when you stop working for your employer including the reason you are no longer employed.

Checking pre-filled information in your employment income report

All reports and claims you send us must be correct and complete. You are responsible for all the information you send us.

Make sure income is reported as a gross amount.

This is the full amount you get before tax and deductions are taken out. You will find the gross amount on your payslip. It is usually not the same as what is paid into your bank account.

Add any income or employer information that has not pre-filled.

This includes your partner’s income. We currently can’t pre-fill their income into your report.

Make sure you include the hours you worked if we ask you for them.

Check which payments and benefits you should report as income.

Changing pre-filled information in your employment income report

We recommend checking your payslip or talking to your employer if the pre-filled data isn’t what you expected.

It may not be wrong. It may just look different to how you are used to seeing it.

Employers have to enter payroll information into their reports in a specific way that may change the way income is grouped and labelled on your payslip.

Your employer will be able to explain any labels or amounts that you are unsure of.

If you are sure the pre-filled information in your report isn’t right, you can change it before you submit your employment income report.

After you submit your report, you must contact us to update the information in your report.

You’ll need to upload evidence of the change, such as a new payslip, to us. You can do this using your Centrelink online account or the Express Plus Centrelink mobile app.

You should then call us on your regular payment line.

Don’t wait until your next reporting day to tell us if you make a mistake.

Page last updated: 21 July 2022.